Local Collect®

Local Collect®

Royal Mail’s national Click & Collect service for e-tailers

With Local Collect® your customers can have parcels delivered directly to their local Post Office® branch or Royal Mail Customer Service Point to collect at their convenience. We’ll send them an SMS/email notification when their parcel is ready to collect, so you can ensure they receive their delivery first time, every time.

At a Glance 

  • Customers can collect from over 10,000 Post Office® branches or 1,200 Royal Mail Customer Service Points across the UK
  • They’ll get an SMS/email notification when their parcel is ready
  • Increases first time delivery success

Good for you, good for your customers

With the Click & Collect market set to grow by 63.6% over the next five years(1), customers will increasingly expect to be offered Click & Collect as a delivery option. And that’s where Local Collect comes in.

A free service for you and your customers, Local Collect is available at 10,000 Post Office® branches across the UK. Many offer collection outside regular office hours, including evenings and weekends.

A great way for customers to get their hands on their goods fast, Local Collect also lets you maximise convenience and first time delivery success.

72% of online shoppers trust the Post Office as an alternative delivery location
Trinity McQueen – Delivery Matters – April 2017

How it works

We’ve made it easy for you to access a dynamic database of Post Office® branches to offer Local Collect through your website. Your customers simply select the most convenient location when they place their order.

We’ll send your customer an SMS and/or email when their parcel is ready to be collected from their chosen branch.

A flexible delivery option, Local Collect is free to e-tailers using Royal Mail Tracked 24 and 48 or Royal Mail Special Delivery Guaranteed by 9am or by 1pm.

(1) Source: Verdict retail, Click and Collect in the UK, November 2016

Anything else you need to know?

Visit the Help page for more information and answers to frequently asked questions about this product.

Document downloads

File Local Collect Widget - Technical Implementation Guide v2.0

PDF icon Specific Terms for Local Collect


*Calls may be recorded and monitored for training and compliance purposes.