Email notifications for International Tracked services

Free, branded delivery notifications for a great customer experience

Email notifications for International Tracked services

Free, branded delivery notifications for a great customer experience

Are you a Business Account customer using International Tracked services? Save time and money on customer service with free automated email delivery notifications, straight to your customer’s inbox.

You can even add your logo to the email alongside the Royal Mail insignia.

Shoppers can choose whether they want to receive notifications, allowing them to track the progress of their delivery from end to end.

Give international customers a great delivery experience, and they’ll shop with you again and again.

83%

of customers said it was 'important' or 'very important' to receive electronic notification of delivery

How to set up free delivery notifications

  1. Your Account Manager will be in contact with you.
  2. Once set up, your customer can choose their preferred language and which notifications they'd like to receive. Currently we offer notifications in English, French, Spanish, Italian, Portuguese, Danish, Russian, Chinese (Mandarin), Cantonese, Thai, Japanese, Malay and Greek. More languages will follow.
  3. Your customer is kept up to date throughout their parcel’s journey.

Find out more

For more details contact your Account Manager, or call us on
03457 950 950
Mon-Fri 8am-6pm

*IPC Shopper Survey – All Countries 2017

Notifications are available for most of our Tracked destination countries. More destinations will become available in the future.

If you want your customers to have the option of email notifications prior to 30 September 2019, please contact your Account Manager for the set-up link. You can then direct your customers to register online.