Email notifications for International Tracked services

Free delivery notifications for an enhanced customer experience

Email notifications for International Tracked services

Free delivery notifications for an enhanced customer experience

Are you a Business Account customer using our International Tracked or International Tracked & Signed services? 

Save time and money on customer service with free automated email delivery notifications, in one of six different languages and across 249 countries and territories straight to your customer’s inbox allowing them to track the progress of their delivery from end to end. This can help reduce the number of where is my parcel enquiries from customers – saving you and your team time and money

Give your international customers a great delivery experience, and they’ll shop with you again and again.

79%

of customers followed their parcel’s progress via notifications or tracking*

How do our free delivery notifications work?

  • Simple. Where customers provide us with the recipient email address when booking and tick the relevant box, we will automatically send them notifications.
  • They are now available in one of six languages (English, French, German, Spanish, Arabic, Hindi) and across 249 Countries and Territories. You can view the full list herepdf, 166.63 KB
  • Recipients will receive notifications by email. The notifications cover key events during the parcels journey. Please see below for the types of notification to expect.

What notifications* may my customer expect to see?

  • Posting/Collection 
  • Problem with export  
  • Handed over for export 
  • Arrival in destination country 
  • Arrival at local Delivery Office 
  • Item out for Delivery 
  • Unsuccessful delivery/Attempted Delivery 
  • Successful Delivery 

*Please note, not all parcels will get all notifications. These are dependent on a number of different factors.

Find out more

For more details, please contact your Account Manager or call us on:
03457 950 950
Mon-Fri 8am-6pm

*IPC Shopper Survey 2023

Notifications are now available across 249 countries and territories and in 6 languages. More languages will become available in future.