Import into the UK with Royal Mail
Import into the UK with Royal Mail
Royal Mail – A Global Leader in Parcel Delivery
With over 500 years of heritage, Royal Mail has built a reputation as the UK’s most trusted and reliable delivery company. We combine centuries of experience with size, scale and innovation to help businesses of every size grow in the UK and beyond.
Our reach extends far beyond national borders, connecting businesses and consumers across the world with seamless, efficient, and dependable delivery solutions. Our import and cross-border services support international commerce with speed, transparency, and reliability.
Why global businesses choose Royal Mail:
- Market-leading Scale & Capacity - handling 1.27 billion parcels a year, with superhubs processing over 1 million parcels per day
- The UK’s Greenest Carrier - the lowest CO2e per parcel, largest electric van delivery fleet and a clear path to Net Zero by 2040
- The UK’s Biggest Out of Home Network - over 130,000 collection points for maximum convenience
- Trusted by Shoppers - Ranked as the UK’s most trusted delivery company in the Citizens Advice Parcels League Table 2025*
- Tailored Import and Cross-Border Solutions – including Commercial Imports and Freight-to-Post
Our Import Services
We make exporting to the UK easy, reliable, and efficient. Whether you're moving high-volume freight or regular parcel volumes, our tailored solutions are designed to help international businesses grow with confidence.
From customs clearance to final-mile delivery and cross-border services, we manage the entire UK journey. Choose from Commercial Imports and Freight to Post – both designed to deliver speed, convenience, and flexibility.
Explore our import services and discover how Royal Mail can support your global growth.
Commercial Imports
Our Commercial Imports service gives customers a fast, reliable and trusted way to move their parcels into the UK. By combining the UK’s biggest delivery network with strategically located import routes and access to all major UK airports, we make it easy to keep your parcels moving.
• Unrivalled UK Reach - delivery to every UK address, every day
• Multi-modal Compatibility - switch between air, road, and postal networks seamlessly
• Flexible Integration Options - to seamlessly incorporate your parcels into our network
• Simple, transparent pricing - one flat rate, every day, with no hidden fees
• Flexible Service Options - clearance-only or fully managed
• Expert Guidance - HMRC-compliant consultancy and account management
Royal Mail Services – Options to Suit Every Need
At Royal Mail, we understand that one size never fits all. That’s why we provide a wide choice of delivery options designed to give you and your customers the perfect balance of speed, visibility, and convenience. And with formats ranging from large letters to parcels weighing up to 30kg, you can be confident we’ll have a solution that suits every shipment.
• Royal Mail Import Tracked® 24 and 48 with full online tracking and photo on delivery
• Royal Mail Untracked 24® and 48® - Great value next day or two day delivery for your everyday parcels
• Royal Mail Import Cross-Border – DDP and DDU options for onward delivery to European and worldwide destinations
• Royal Mail Import Tracked Returns® 24 and 48 – Tracked next day or two day returns to make exchanges and returns simple
To learn more about our range of services, please contact us or see our UK Import User Guide.
Import Solutions at a Glance
Broker Collections
Bespoke collections with your appointed customs brokers, ensuring smooth handovers from every site location into our UK delivery network.
Clearance Services
HMRC-approved, CDS-ready customs handling with flat-rate pricing, real-time tracking, and full compliance - whether clearance-only, Freight to Post, or fully managed.
Consolidation Points
Need consolidation solutions? Our strategic UK hubs unite your import parcels for swift customs clearance and on-time delivery, with onward movement via road, air, and postal networks.
Looking to export from the UK?
We have tools and support for all types of businesses