Commercial import to the UK with Royal Mail

Customs clearance and final-mile UK delivery for business

Commercial import to the UK with Royal Mail

Customs clearance and final-mile UK delivery for business

We make business import easy, with UK customs clearance options to suit you, plus a choice of Tracked and cost-effective final-mile delivery services.

You can also import to Europe and the rest of the world, using Royal Mail as your UK hub:

Cross-border delivery

How to send your items

Our import experts will help you choose how to present your shipment to clear customs, through our on-site facilities, in one of two ways:

Freight to post

  • You attach customs CN22 documentation to your shipment
  • Items are cleared individually as post
  • Postal customs clearance in your destination country

Commercial Customs

  • Efficient clearance at consignment level
  • You provide commercial data in advance
  • HMRC clears your shipment while it is in transit

Find out more about customs for import

Get in touch to start importing with Royal Mail now.

Our UK import products

Most secure: Tracked services

Available to customers from Asia and the USA, our Tracked products allow you to follow your parcels from the point they are accepted into the Royal Mail network, through to delivery.

Royal Mail Tracked 24

Only available to import customers using Commercial Customs clearance, either via Royal Mail or your own broker. We aim to deliver your items the next working day after they clear customs, and provide full tracking for added peace of mind.

Royal Mail Tracked 48

Available to import customers using either Freight to Post or Commercial Customs clearance. We aim to deliver your items within two working days after they clear customs, and provide full tracking for added peace of mind.

Best value: untracked services

Royal Mail 24

Available to Asia customers. We aim to deliver your items within 24 hours of the item being cleared by UK customs. You will receive an “Arrival scan” tracking notification when Royal Mail receives your items.

We now offer a free semi-tracked add-on for Royal Mail 24. By enabling this service, you will receive a further “A-scan” at bag level. Get in touch to find out more.

New: Royal Mail 24 Plus

A new premium option for our untracked service, which provides a “Delivery scan” for your individual items. You will be able to track delivery status online, and will also receive an item-level tracking report. Please note that you will be unable to access the semi-tracked add-on with this product.

Maximum sizes for import

With all Royal Mail import services you can despatch individual items weighing up to 2kg, using mailbags or boxes weighing up to 20kg each.

  • Box dimensions can be no greater than 50cm x 70cm x 60cm in any configuration of height x width x length
  • Mailbag dimensions cannot exceed 1.1m high by 0.77m wide

For large volumes boxes are preferred.

Import to Europe and beyond

Cross-border services to Europe and the rest of the world
Find out more