Why is the International Business parcels returns service being removed?

The International mail and parcels landscape has changed following the end of the transition period for the UK to leave the EU. Goods/items of non-personal correspondence require both physical customs declarations and electronic customs data. Due to these changes we are no longer able to operate our International Business Parcels Returns service for items weighing 0-2kgs. This will affect the International Business Parcel Returns product for items weighing between 0-2kg for our Standard, Local Look Part and Fully Paid services.
 

Does this affect the International Business Mail Response service?

The International Business Mail Response Service 0-50/250g service remains unaffected.
 

What date will this service stop?

5 October 2021.
 

What steps do I need to take?

Advise your overseas customers of the return deadline. Ensure that you do not send any items containing IBRS labels to overseas customers after 5 October 2021.
 

What will happen to items after the 5 October 2021?

Any items sent using the International Business Parcel Returns service before the 5th October 2021 will continue to be returned. Any items using the International Business Parcel Returns service that have been sent after the 5th of October may be returned to sender, rather than the original seller.
 

Will my license fee be refunded?

Customers using the International Business Parcel Return service only will receive a proportionate reimbursement of the license fee where applicable.