For the past ten years, we've commissioned Delivery Matters research looking at the attitudes of online shoppers in the UK and around the globe.
This independent study provides insights into consumer attitudes towards
e-commerce and fulfilment.
Trust Royal Mail
Year on year, Royal Mail continues to be the most trusted national delivery company.
Trust translates into sales: 61% would be more likely to use a retailer if Royal Mail is delivering.
That's because Royal Mail delivers a service online shoppers trust.
Savvy shoppers looking for bargains
Amid the current political and economic uncertainty being experienced in the UK, shoppers are more motivated to search for greater value for money. And our survey shows they’re finding it online. Digitally savvy shoppers are shunning more traditional channels, playing online against in-store to find the best deals.
UK and International editions
Our 2018 Delivery Matters UK and Delivery Matters Christmas reports are now available for you to download. You can also see our 2018 research for the USA, Australia and Germany. Coming soon, you'll be able to access more of our latest International and Returns research. You can also take a look at our country reports from 2017 and 2016.
|DIY and Gardening 2018||Download now|
|Healthcare 2018||Download now|
|Beauty and Wellness 2018||Download now|
|Fashion and Footwear 2018||Download now|
|Returns 2018||Download now|
|UK 2018||Download now|
|Christmas 2018||Download now|
|USA 2018||Download now|
|Australia 2018||Download now|
|France 2018||Download now|
|Germany 2018||Download now|
|Spain 2018||Download now|
|Israel 2018||Download now|
|Ireland 2017||Download now|
|Online Marketplaces 2017||Download now|
|China 2017||Download now|
|Sweden 2017||Download now|
|International Summary 2017||Download now|
|India 2016||Download now|
|Russia 2016||Download now|
|Italy 2016||Download now|
|Japan 2016||Download now|
|Canada 2016||Download now|