Make your returns label
PLEASE ENCLOSE A COMPLETED RETURNS/EXCHANGES FORM WITH YOUR RETURN. THIS FORM WOULD HAVE ARRIVED WITH YOU ORDER. PLEASE NOTE THAT FAILURE TO COMPLETE AND ENCLOSE THIS FORM MAY DELAY YOUR EXCHANGE/REFUND.
If you are unhappy with any products purchased from TOG24.com you can return them to us using this free Royal Mail service in their original condition, unworn, with all labels attached within 60 days.
We will then issue a refund for the full amount paid (excluding postage and packaging costs which are non-refundable except in the case of faulty or incorrect goods, or of goods returned within 14 working days from the day after you received the goods).
This returns policy does not affect your statutory rights.
In the case of goods thought to be faulty you can return them to us for a refund within 60 days of receiving the goods. We will refund what you paid for the goods and the cost of standard delivery (if paid by you in the original order). You have up to 12 months to return faulty goods to us for a repair or replacement - if the fault cannot be repaired or the good replaced, we will issue a refund. Please ensure that you provide proof of purchase.
Please note that it may take up to 7 working days to process your return in very busy periods although we try to be faster than this whenever possible.
