1. 1Pick your retailer
  2. 2Current Step Make your returns labels
  3. 3Take to a Customer Service Point, Post Office, Parcel Postbox or arrange a Collection.

What shape is your item?
Is your item less than 20kg and smaller
than 61cm (L) x 46cm (W) x 46cm (D)?
Is the item less than 20kg and the length plus twice the diameter not exceed 104cm, with the greatest dimension being no more than 90cm?
No
If you're sure that your item is bigger or heavier than our limits allow, unfortunately you won't be able to use Tracked Returns. We suggest you contact your retailer directly.
< Retailer website >
Your order from Joules (fields marked with * are mandatory)
Reason for returning item
Your details
Your first name
Your last name
Your email
Confirm your email

Please provide at least one of flat number, building name, building number or company name

e.g. Montgomery House
e.g. KA27 8AA
We only ask for your details in case we can't get your item back to your retailer. We promise not to use them for anything else. By clicking Create your label, you are confirming that you're not intending to send any restricted or prohibited goods in the post. Find out what we class as restricted and prohibited.