Create your returns label for Joules
To return your Joules items to us for free via Royal Mail post, please complete the returns form that came with your order. Then simply peel the label, stick and head to your nearest post office.
We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive with us.
If you're returning Joules items bought from one of our stores, please include your till receipt and a brief letter including your name and address, contact details and details of what you're returning in your parcel. Once we receive your returned items, please allow up to 10 working days for your refund to be processed. This may be longer during sale periods.
