River Wildlife Stamps

A technical error has affected some of the 1st Class stamps in our River Wildlife Special Stamp Issue sets purchased before 26 July.

The error may cause some 1st Class stamps to be mistakenly processed as 2nd Class stamps when used for postage. We immediately removed the affected products from sale and have now received replacement stock. Please note that any products purchased after 26 July are not affected.

We have an exchange process should you wish to exchange the product(s) for new ones. To do so, please complete the form at royalmail.com/stampsenquiries and one of our dedicated team members will be in touch to arrange the exchange. If you wish to exchange the Presentation Pack please send the 1st Class strip for exchange. For all other products* please send the entire product to be exchanged.

Please note that no other products are eligible for exchange, but this exchange does not affect your consumer rights.

We apologise for any inconvenience caused by this issue and thank you for your understanding.

*Products included for the River Wildlife issue exchange: Stamp Set, Half Sheet x 25, Full Sheet x 50, 1st Class Strip, and any other 1st Class only sets.