Typical online scams to look out for

These are some typical examples of scams that look like they’re sent by Royal Mail, but are in fact fraud or phishing scams. Please don’t click on any of the links in these emails and be vigilant if you receive a communication which you aren’t sure about.

Examples of text scams to be aware of:

Text message

Text message states there is a package that needs to be resheduled and asks you to press on a 'bit.ly' link.

The link takes you to a scam site asking for payment.

Do not click on any links or enter any details.

Text message

Text message saying an item is waiting to be collected by you.

It references a Xmas list.

Do not click on any links.

Text message

Text message saying a parcel is waiting for delivery. Please confirm the settlement of 2.99 (GBP) via a link.

Do not click on the link.

Text message

Message may be sent from deliverycentral.madebypi.com, but this may change.

If you click on the link in the first screen you'll see a message suggesting a package was found in transit and there is an outstanding delivery payment to make.

Text message

This message tells you there's a £2.99 shipping fee to collect your package. Clicking on the link takes you to a fake site.

Text message

Text message saying a parcel is ready for collection. A link takes you to a fake web site (royal-mail.cloud) where you'll be asked to make a payment.

Examples of email scams to be aware of:

Email subject: Your package could not be delivered on 07/12/2020 (the date will change)

Sender: Royal Mail Group Ltd, various email addresses may be used including press.office@royalmail.com

The email informs you that your package could not be delivered due to no custom duty being paid.

Do not click on any links or enter any details.

Email subject: We attempted to deliver your package at 09:35

Sender: RoyalMail Delivery, various email addresses are used

The email informs you that you have missed a package delivery from HMRC Revenue & Customs and gives a link to reschedule the delivery.

Do not click on any links or enter any details.

Email subject: Royal Mail: Notice on your Delivery

The subject, sender, date and link may change.

The email links to SurveyGizmo site, and asks for your email and password.

Do not click on any links or enter any details.

Email Subject: Delayed Package Delivery !

Sender: Various senders are used

The email informs you that you have a package and that payment is required before it can be delivered.

The payment amount and currency may change.

Do not click on any links or enter any details.

Email subject: Royal Mail - Delivery Attempted

The subject, sender, date and link may change.

Email subject: YOUR PACKAGE #LZ8942357486EN IS ON THE WAY

The subject, sender, date and link may change.

The email informs you that you have a package awaiting collection and that payment of £1.00 is required to collect.

Do not click on any links or enter any details.

Email subject: Notification N° 96914207

The subject, sender, date and link may change.

The email mentions a charge of £3.95 to ‘confirm’ the parcel.

Do not click on any links or enter any details.

The message appears to be sent from Royal Mail UK

It states the courier was unable to deliver the item.

It gives a notification number and asks you to confirm the parcel is yours.

Do not click on any links or enter any details.

Reporting potential scams

If you receive a suspicious email, text message, telephone call or discover a Royal Mail branded website which you think is fraudulent, please report it to reportascam@royalmail.com.

  • For suspicious emails, forward the email to reportascam@royalmail.com, do not click on any links or attachments and then delete if from your inbox.
  • For suspicious text messages, please send us a screenshot of the message to reportascam@royalmail.com.
  • For suspicious calls or websites, please include the phone number or website address in the body of the email. 

If you have been the victim of a payment scam, you can get a crime reference number by reporting it to your local Police station.

If you have clicked on a link, provided any personal data like your bank account details on a website or over the phone or you’re concerned that you’ve been compromised, you should also report the scam to Action Fraud, the national fraud reporting centre. Please note: Police Scotland (via the 101 telephone service) must be contacted for scams in or from Scotland.
 

To report a spam text forward the text to 7726.

You may get an automated response thanking you for the report and giving you further instructions if needed. You will not be charged for sending texts to 7726.

An easy way to remember ‘7726' is that they are the numbers on your telephone keypad that spell out the word ‘SPAM'. Visit Ofcom for more information.

Royal Mail Stamp Out Scams logo