Amending or cancelling a confirmed Sales Order

Cancelling a confirmed order created more than 24 hours ago?

Complete the online form here: I have made a mistake on my sales order

You can also, once you receive your invoice, raise an invoice enquiry in OBA. (Go to the invoice tab and click on 'raise query' for your chosen invoice). We will get back to you as soon as we can.
 

Amending or cancelling a confirmed order created within the last 24 hours?

If you need to amend or cancel a Sales Order you have confirmed within the last 24 hours, please complete the form below.

Required fields

The OBA user name used to create this order must match the name of the person requesting this change – otherwise the request will not be actioned.

Your account number only contains numbers. It will be no more than ten characters in length (but may be less than ten). E.g. 1234567890

Your Sales Order Number will start with 5 or a 7. It will be all numbers and ten characters long. E.g. 5000123456

If an order is being amended, please specify what specifically requires amending. Include as much details as possible such as incorrect volume, product, format, class or weight. Failure to provide the full details will result in a delay to your request.