Royal Mail Customer Service Points Drop off your parcels and pre-paid returns at a Royal Mail Customer Service Point (CSP) – often found within Royal Mail Delivery Offices Find a Customer Service Point near you What are Royal Mail Customer Service Points? Royal Mail Customer Service Points (CPSs) are counters often found in Royal Mail Delivery Offices (or sorting offices) where you can drop off parcels and returns Available services include: • Drop off pre-paid mail, parcels and returns • Print pre-paid postage labels • Print proof of postage Collect parcels you’ve asked to be delivered to a CSP or items we could not deliver to your address (if you weren’t in or the parcel was too large). Check your nearest CSP or Delivery Office for the services available using Services Near You. Previous Next What can you drop off at a Customer Service Point? At a Royal Mail Customer Service Point (CSP) you can drop off letters and parcels which fall within Royal Mail’s standard size and weight limits. If you've bought online postage using Click & Drop, the Royal Mail App, or have franked mail to send, you can drop these off at a Customer Service Point (CSP). Please remember to bring relevant paperwork. You can also post UK mail which already has the right postage on it. Note that if you're sending anything that’s restricted (check our list), you can’t drop it off at a CSP. You'll need to take it to a Post Office® branch instead. Previous Next Why use Royal Mail Customer Service Points? Name icon_range_parcels_sny_81_80.svg Language Not applicable Single Upload Larger parcels accepted CSPs accept a range of parcel sizes Name sny_shop_icon_print_81x80.svg Language Not applicable Single Upload Print labels No need to print at home. Print labels with us Name sny_shop_icon_get_updates_81x80.svg Language Not applicable Single Upload Stay updated Get proof of postage and regular updates from your courier Name sny_shop_icon_save_81x80.svg Language Not applicable Single Upload Save on postage It can be cheaper than getting a parcel collected from your home How to use a Royal Mail Customer Service Point All Royal Mail Customer Service Points (CSPs) accept parcel drop-offs and returns for all Royal Mail items. Send Return Collect Sending parcels with a Royal Mail CSP If you’re sending a parcel with us, simply follow the steps below to find and drop off your items at a Royal Mail Customer Service Point (CSP). Buy postage online (you can do this online or using our app). Find your nearest Royal Mail CSP and opening times with Services Near You. Print your label at home or take the QR code on your confirmation email with you to print with us. Head to your nearest Royal Mail CSP and drop off your item. Buy postage Name SNY tabbed send shop 330X330 Language Not applicable Single Upload Returning items with a Royal Mail CSP Returning an item with us? Follow the steps below to find and drop off your returns parcels at a Royal Mail Customer Service Point (CSP). Find your retailer, provide your returns details and create your label. Print your label, pop it on and find your nearest Royal Mail CSP and opening times. Use our app to scan your label for proof of posting. Head to your nearest Royal Mail CSP and drop off your item. Return an item Name SNY returns tabbed content img 330x330 Language Not applicable Single Upload Collecting items at a Royal Mail CSP Some businesses offer Local Collect or Click & Collect as a delivery option. If you choose either of these, we'll deliver your item to the Royal Mail CSP you select. Once we’ve left your item at the location, we’ll send you a SMS or email confirming your item is ready to collect. You can pick up your item on a day that suits you. Check the opening times for the Royal Mail CSP you selected with Services Near You. Collect an item Name SNY tabbed collect 330x330 Language Not applicable Single Upload Name delivery office cta strip Language Not applicable Single Upload Find a Royal Mail Customer Service Point (CSP) Find your nearest Royal Mail Customer Service Point by entering your location into our Services Near You tool. Search now Discover more ways to drop off your parcels From lockers to parcelshops there are lots of convenient ways to drop-off your parcels locally Parcel Lockers Parcel lockers have long opening hours and are available 7 days a week for quick and easy parcel delivery and collection. Parcel Postboxes Our parcel postboxes are open 24/7 for quick and easy small parcel deliveries. Royal Mail Shops Drop-off pre-paid items and returns or collect parcels at Royal Mail Shops such as Post Office branches and Collect+ Stores. Parcel Lockers Parcel lockers have long opening hours and are available 7 days a week for quick and easy parcel delivery and collection. Parcel Postboxes Our parcel postboxes are open 24/7 for quick and easy small parcel deliveries. Royal Mail Shops Drop-off pre-paid items and returns or collect parcels at Royal Mail Shops such as Post Office branches and Collect+ Stores. Frequently asked questions Where are Royal Mail Customer Service Points located? You can post your items at our Customer Service Points (CSPs), usually located in a Delivery Office, and collect items we’ve attempted to deliver. You can find out which Royal Mail services can be accessed at your local Customer Service Point (CSP) on Services Near You. What times are the Royal Mail Customer open? Hours vary by CSP. Please use Services Near You to check the operating hours of your nearest Royal Mail Customer Service Point and the Delivery Offices they can often be found in. Last collection times may vary and can be as early as 30 min before closing time. If you drop your item off at a CSP after the latest acceptance times or on a Sunday, we'll stamp your certificate of postage. Your item will then be processed the next working day. Can I drop off an item with no label? No, Royal Mail cannot accept items with no labels on; other providers offer this service, but we do not. Your item will be returned back to you if it is posted without a label. For alternative posting options, please visit alternative posting options. I did not receive an email receipt Please check your junk email folder. Posting receipts are emailed to the email address you’ve entered. Is my email confirmation a proof of posting? In the event you need to make a claim for loss, damage or delay, your email receipt will form basic evidence. Information on what is required when making a claim can be found on our Claims Centre. If you need proof of postage, you can print out, complete and bring with you a certificate of posting. A member of staff will stamp it for you.
