Royal Mail Parcel Lockers 24/7 locker access points where you can collect, send and return parcels whenever it suits you Find a Parcel Locker near you What are Parcel Lockers? Parcel lockers are an easy, convenient way for you to drop off parcels 7 days a week. We created these lockers as we want to make it as convenient as possible for you to collect, send and return parcels, fitting them around your daily routines and to cater for people with a range of different lifestyles. We are continuing to roll out new parcel lockers across the UK. Visit Services Near You to see if there’s one in your area. Previous Next Name uk_parcel_business_cta_strip.png Language Not applicable Single Upload Buy postage online & drop off your parcel today Send an item Compartment sizes for our Parcel Lockers Royal Mail has two types of locker: one is grey and one is red in colour, and the maximum sizes for each type differ. Grey lockers Grey lockers have a maximum compartment size of: Width 34cm x Height 61cm x Depth 58cm Red lockers Red lockers have a maximum compartment size of: Width 42cm x Height 43cm x Depth 66cm Why use Royal Mail Parcel Lockers? Name icon_24_7_sny_81_80_access.svg Language Not applicable Single Upload 24/7 access Drop-off at a parcel locker at any time you want Name sny_shop_icon_print_81x80.svg Language Not applicable Single Upload Print labels with ease Print postage labels at a locker free of charge Name icon_location_sny_81_80.svg Language Not applicable Single Upload Track your items Track your locker deliveries and returns using our app Name icon_range_parcels_sny_81_80.svg Language Not applicable Single Upload All shapes & sizes Maximum parcel sizes of width 42cm x height 43cm x depth 66cm How to use a Parcel Locker It’s easy to use our parcel lockers - just follow the simple steps below. Send Return Sending parcels with a Parcel Locker If you’re sending a parcel with us, simply follow the steps below to find and drop off your items at a parcel locker. Buy postage online (you can do this online or using our app). Find your nearest parcel locker with Services Near You. Print your label at home or at the locker and affix it to your parcel. Follow the on-screen instructions and scan your parcel label to unlock the locker. Pop your item into the parcel locker, close it securely and leave the rest to us. Buy postage Name Locker tabbed send 330x330 Language Not applicable Single Upload Returning items with a Parcel Locker Returning an item with us? Follow the steps below to find and drop off your returns parcels at a parcel locker. Find your retailer, provide your returns details and create your label. Print your label, pop it on and find your nearest parcel locker. Follow the on-screen instructions and scan your parcel label to unlock the locker. Pop your item into the parcel locker, close it securely and leave the rest to us. Return an item Name Locker tabbed return 330x330 Language Not applicable Single Upload Name locker_large_red_cta_strip.png Language Not applicable Single Upload Find a Parcel Locker near you Find your nearest parcel locker by entering your location into our Services Near You tool. Search now Discover more ways to drop off your parcels From lockers to shops there are lots of convenient ways to drop-off your parcels locally Royal Mail Shops Use Royal Mail Shops and Post Office branches to drop off pre-paid items and returns. Parcel Postboxes Our parcel postboxes are open 24/7 for quick and easy small parcel deliveries. Customer Service Points Drop-off pre-paid items and returns or collect parcels at Customer Service Points such as Royal Mail Delivery Offices. Royal Mail Shops Use Royal Mail Shops and Post Office branches to drop off pre-paid items and returns. Parcel Postboxes Our parcel postboxes are open 24/7 for quick and easy small parcel deliveries. Customer Service Points Drop-off pre-paid items and returns or collect parcels at Customer Service Points such as Royal Mail Delivery Offices. Frequently asked questions Which services are available at our parcel lockers? You can use a variety of Royal Mail services at our lockers, including: Tracked Returns 1st Class (including 1st Class Signed For) 2nd Class (including 2nd Class Signed For) Tracked International (Tracked, Tracked & Signed, Signed, Standard, and Economy) Please note that Special Delivery Guaranteed and Special Delivery Guaranteed returns items are excluded. Items with postage stamps on are also not accepted at parcel lockers. My item doesn’t fit through the parcel locker door Grey lockers have a maximum compartment size of: Width 34cm x Height 61cm x Depth 58cm Red lockers have a maximum compartment size of: Width 42cm x Height 43cm x Depth 66cm If your item doesn’t fit, please check our alternative posting options. The screen says my barcode isn’t correct Please ensure you are scanning the barcodes – either the 2d barcode or long barcode. You can manually enter the barcode by typing in the barcode numbers (please ensure you do not use hyphen when entering the 2d barcode number manually) If the screen continues to advise the barcode is not correct, you’ll not be able to drop your item off at the parcel locker. Please visit alternative posting options. My barcode won’t scan You can scan either barcode on the parcel. If your barcode wont scan please ensure you’re not placing it too close to the scanner. Check the brightness on your device is sufficient for the barcode to be read. If the barcode is creased the scanner will not be able to read it. In the event the barcode won’t scan, please check our alternative posting options. What happens if my label gets jammed in the printer You can select the option to re-print your label if it is jammed, however it is likely the jamming could continue. You can visit the link for alternative posting options and/or log any jammed or printer issues via the webform via this webform. Can I drop off an item with no label No, Royal Mail cannot accept items with no labels on; other providers offer this service, but we do not. Only items with a barcode can be dropped off at a parcel locker as stated on the screen of the locker when you post. Your item will be returned back to you if it is posted without a label. For alternative posting options, please visit alternative posting options. I don’t have a barcode on my label Only items with a barcode can be dropped off at a parcel locker. If your item doesn’t have a barcode, please check our alternative posting options. Which products can I drop off? The following products are included: 1st Class, 2nd Class, Tracked (pre-paid), Signed For, International (Tracked, Tracked & Signed, Standard and Economy) and Tracked Returns. Parcel lockers do not accept items with postage stamps on. I did not receive an email receipt Please check your junk email folder. Posting receipts are emailed to the email address you’ve entered. What times are the parcel lockers open? Most parcel lockers are accessible 24/7. Where a parcel locker is located within premises, restricted hours of access may apply. What happens if I don’t enter my email on the screen? You won’t receive an email receipt for your item. The parcel locker door won’t open If the parcel locker door won't open, it is because it is full. Please check our alternative posting options. The parcel locker door isn’t opening even though the screen is telling me it is If the parcel locker door is not opening, you’ll not be able to drop your item off at the parcel locker. Please check our alternative posting options. When are items collected from parcel lockers? Collections from parcel lockers are from 16:00 Monday to Friday and 10:30 on Saturdays. There are no collections on Sundays or public/bank holidays. Is print at locker free of charge? Yes, there is no charge to print your label at the locker. Is my email confirmation a proof of posting? In the event you need to make a claim for loss, damage or delay, your email receipt will form basic evidence. Information on what is required when making a claim can be found on our Claims Centre.
