Skip to content

!

Cookies help us improve your Royal Mail online experience.
If you accept their use, continue using our site. Or, find out more about cookies

x
Royal Mail Logo
 
  • Log in
  • Register
  • Personal
  • Business
  • Services More
    • Whatever the size of your business, see how we can work together to streamline your shipping processes, and help save you money and time

      Ship with Royal Mail
    • Shipping
      • Parcels
      • Shipping for your industry
      • Save with an account
      • Shipping tools
      • Ways to pay
      • Mail
      • Business Mail
      • Replies and responses
      • Compare international services
      • Export with us
      • International shipping
      See all
    • Marketing and data
      • Marketing mail
      • Advertising Mail
      • Door to Door
      • Data services
      • Optimise your data
      • Capture better data
      • Buy data
      See all
    • Manage mail
      • Mailroom management
      • Moving business?
      • Manage your incoming mail
      • Collect your mail
      • Hold your mail
      • Get a PO Box
      See all
  • My Account More
    • Take your business further with tailored services, reports, special offers and more.

      Register
    • Log in to your account

      * Indicates a required field.

      • Send me a new password
  • Help

Search form

Help for Royal Mail Business Customers

Switch to help for personal customers

You are here

  1. Home /
  2. Help /
  3. Help Documents

Help Documents

Ways to pay
Sending mail
Receiving mail
Accounts, invoices and payments
Claims, refunds and complaints

Help Documents

No published help documents exist for this category.

Select a topic

Ways to paySending mailReceiving mailAccounts, invoices and paymentsClaims, refunds and complaints

Ways to pay

  • Despatch Manager Online DMO

  • DMO account admin

  • DMO addresses

  • DMO shipments

  • DMO reports

  • DMO troubleshooting

  • DMO - sending mail

  • Online Business Account OBA

  • OBA orders

  • OBA admin

  • OBA invoices

  • OBA troubleshooting

  • Royal Mail Tracked Reporting

  • Franking getting started

  • Franking hub

  • Printed Postage Impressions PPI

Sending mail

  • Sending within the UK

  • International sending

  • Postcode and Address Finder

  • Preparing your mail

  • Sending products and services

  • Prices

  • Tracking

  • Sending to the Channel Islands and Isle of Man

  • Click & Drop

Receiving mail

  • Receiving products and services

  • Business Redirection

  • Business Keepsafe

  • Deliveries

Accounts, invoices and payments

  • Accounts overview

  • eInvoicing and copy invoices

Claims, refunds and complaints

  • Claims process

  • Compensation claims for loss

  • Compensation claims for damage

  • Compensation claims for delay

  • International claims for compensation

  • Account claims for compensation

  • Refunds

  • Complaints

Shipping

  • UK sending services
  • International sending services
  • Parcels
  • Mail
  • Shipping tools
  • Shipping for your industry
  • Ways to pay
  • Replies and responses
  • International shipping and exporting
  • See all

Manage mail

  • Moving business
  • Manage collections and deliveries
  • Hold your mail
  • Get a PO Box
  • Warehousing
  • See all

Marketing services

  • Marketing mail
  • Optimise your data
  • Capture better data
  • Buy data
  • See all

Tools and services

  • Click & Drop
  • OBA
  • See all

Partners

  • Item 2
  • Item 1

Find us on

  • Item 1
  • Item 2
  • Tools and calculators
  • Contact us
  • Send over 20 parcels a week? Save money with a Royal Mail account
  • About Royal Mail
  • Terms & conditions
  • Privacy
  • Cookies
  • Terms of use
  • Accessibility
  • Service update

© Royal Mail Group Ltd. 2025. All rights reserved

Style Picker

  • View standard version
  • View high contrast version