Parcel Lockers

A new, simple way to send and return your parcels with Royal Mail

Parcel Lockers

A new, simple way to send and return your parcels with Royal Mail

What are Royal Mail’s Parcel Lockers?

Our new parcel lockers are an easy, convenient way for you to drop off parcels 7 days a week. They look similar to parcel lockers you’ll have already seen on your local high street or around busy areas; our parcel lockers are grey, with red Royal Mail branding which you’ll recognise.

We created these lockers as we want to make it as convenient as possible for you to send and return parcels, fitting them around your daily routines and to cater for people with a range of different lifestyles.

Royal Mail Parcel Locker

 

Where are Royal Mail’s Parcel Lockers available? 

Our new Parcel Lockers are currently rolling out across the country, and we expect to have around 1,500 parcel locker locations around the UK by the end of 2024.

Royal Mail’s Parcel Lockers are an extension of our parcel drop off options, and provide an easy, convenient way for you to send and return your parcels.
 

Find your nearest parcel locker

To find your nearest parcel locker, add your postcode to our Services Near You page and toggle to the red ‘Postbox’ section to find your nearest Royal Mail Parcel Locker. It’ll have a red icon which looks like a small locker.
 

How to use Royal Mail’s Parcel Lockers

It’s easy to use our parcel lockers - just follow the simple steps below. 

  • Buy postage for your parcel online and stick it onto your parcel
  • Find your nearest Royal Mail Parcel Locker by adding your postcode to our Services Near You page
  • Go to your nearest locker and follow the on-screen instructions
  • Drop your parcel off - you’re all done!

Find

Find your nearest locker in Services Near You
Services Near You

Print

Print your label and apply it to your parcel

Open

 Follow the on-screen instructions and scan your parcel label to unlock the parcel locker

Drop

Simply pop your item into the parcel locker and close it securely

Buy parcel postage online

 

Which services are available at Royal Mail Parcel Lockers?

You can use a variety of Royal Mail services at our lockers, including:

  • Tracked Returns
  • 1st Class (including 1st Class Signed For)
  • 2nd Class (including 2nd Class Signed For)
  • Tracked
  • International (Tracked, Tracked & Signed, Standard, and Economy)

Please note that Special Delivery Guaranteed, Special Delivery Guaranteed returns, and non-barcoded items are excluded.
 

Parcel sizes for Royal Mail Parcel Lockers

When you’re sending a parcel using one of our lockers, your parcel must meet the following size dimensions:

  • Small Parcels (max. W34cm x H10.5cm x D58cm)
  • Medium Parcels (max. W34cm x H23cm x D58cm)
  • Large Parcels (max. W34cm x H61cm x D58cm)

Frequently Asked Questions

The maximum dimension for items is:

Small Parcels (max. W34cm x H10.5cm x D58cm)
Medium Parcels (max. W34cm x H23cm x D58cm) and
Large Parcels (max. W34cm x H61cm x D58cm) 

If your item doesn’t fit, please check our alternative posting options.

Please ensure you are scanning the square (QR) barcode. If the screen continues to advise the barcode is not correct you’ll not be able to drop your item off at the parcel locker. Please check our alternative posting options.

You can scan either barcode on the parcel.

If your barcode wont scan please ensure you’re not placing it too close to the scanner. Check the brightness on your device is sufficient for the barcode to be read. If the barcode is creased the scanner will not be able to read it.

In the event the barcode won’t scan, please check our alternative posting options.

The barcode can only be scanned and can’t be entered manually.

Only items with a barcode can be dropped off at a parcel locker. If your item doesn’t have a barcode, please check our alternative posting options.

The following products are included:

1st Class, 2nd Class, Tracked (pre-paid), Signed For, International (Tracked, Tracked & Signed, Standard and Economy) and Tracked Returns.

Please check your junk email folder. Posting receipts are emailed to the email address you’ve entered.

Most parcel lockers are accessible 24/7. Where a parcel locker is located within premises, restricted hours of access may apply.

You won’t receive an email receipt for your item.

If the parcel locker door won't open, it is because it is full. Please check our alternative posting options.

If the parcel locker door is not opening, you’ll not be able to drop your item off at the parcel locker. Please check our alternative posting options.

Collections from parcel lockers are from 16:00 Monday to Friday and 10:30 on Saturdays. There are no collections on Sundays or public/bank holidays.

In the event you need to make a claim for loss, damage or delay, your email receipt will form basic evidence. Information on what is required when making a claim can be found on our Claims Centre.

You can report this via our webform.