Give DIY & gardening customers a great delivery experience

Whether our customers need a great value delivery for some seeds or screws or a next day delivery service for an urgent power tool replacement – we have a service to suit. You can trust us to deliver first time with our convenient range of delivery options.
Get in touch

Give DIY & gardening customers a great delivery experience

Whether our customers need a great value delivery for some seeds or screws or a next day delivery service for an urgent power tool replacement – we have a service to suit. You can trust us to deliver first time with our convenient range of delivery options.
Get in touch

Trust Royal Mail to deliver and let your customers get on with the job

Royal Mail is the most trusted carrier among DIY and Gardening Shoppers.*

Take a look at our video featuring our range of services for the DIY & Gardening sector.

 

Put your customers in control

We'll send an SMS or email notification with an estimated delivery window the day before and morning of delivery from 2 hours for our Tracked items so your customers can plan their day better.

Offering more delivery choice can reduce cart abandonment

Local Collect ® puts the UK’s largest click & collect network at your disposal. With 10,500 Post Office ® branches and 1,200 Royal Mail Customer Service Points to choose from - we’re just around the corner for easy parcel collections and returns

Let your customers order later online

We can collect from your premises later in the day and still provide a next day delivery with end to end tracking for added delivery convince.

UK delivery & returns services for DIY & Gardening

Puts DIY & gardening shoppers in control of their items en-route, providing them with delivery information to reduce customer enquiries to you.

  • Royal Mail Tracked 24® and Royal Mail Tracked 48® deliver next day/in 2-3 days
  • Send items weighing up to 30kg
  • Estimated delivery window lets shoppers plan their day
  • Optional signature on delivery
  • Provides the convenience that shoppers want, with Delivery to Neighbour and Safeplace 
  • Inclusive compensation up to £100
  • SMS/email delivery notification the day before and day of delivery for added peace of mind

Find out more by visiting

Royal Mail Tracked 24®
Royal Mail Tracked 48®

Delivers those last minute and urgent DIY and gardening supplies that simply have to be there tomorrow.  Perfect for valuable items like power tools.

  • Delivers by 9am and by 1pm next day, including a guaranteed Saturday service for an additional charge
  • Send items weighing up to 10kg
  • Signature on delivery
  • SMS/email customer notifications
  • Inclusive compensation up to £750 for by 9am and by 1pm services
  • Additional compensation available up to £2,500

Find out more by visiting:

Special Delivery Guaranteed

A cost-effective delivery option ideal for lower value goods and allows you to meet shoppers’ expectations of great value delivery.

  • Royal Mail 24 ® and Royal Mail 48 ® deliver in 1-3 days
  • Ideal for low value items such as nails, screws, adhesives, plants, seeds and bulbs
  • Send items weighing up to 20kg
  • Delivery confirmation shows you when your item has been delivered or attempted to be delivered and is available online at Royalmail.com/confirm It can help you resolve customer service and “where is my item” queries.

Find out more by visiting:

Royal Mail 24®

Royal Mail 48®

For DIY & gardening orders that just can’t wait for next day.

  • Royal Mail Sameday can deliver anytime day or night, 365 days a year
  • Lets customers track their item online end to end
  • Timed delivery and signature on delivery
  • Inclusive compensation £2,500
  • 98% of collections within the hour

 

Sameday

Let shoppers pick up their DIY or gardening items if they know they’re not going to be at home when we deliver.

  • Available at 10,000 Post Office® branches and 1200 Royal Mail Customer Service Points nationwide
  • 99% of people live within 3 miles of their local Post Office®
  • Local Collect® gives you a presence on the high street with the UK’s largest click & collect network

Find out more by visiting:

Local Collect

We’ll make returns quick and easy when customers change their plans or need to replace a faulty item.

  • Royal Mail Tracked Returns® deliver next day or within 2-3 days depending on which option you choose
  • Our returns portal lets customers self-serve by downloading and printing their own returns label
  • Customers can then drop their return item at their local Post Office® or Royal Mail Customer Service Point
  • Allows customers to track and confirm receipt of their return
  • Inclusive compensation up to £100
  • For more valuable return items, upgrade to our Special Delivery Returns service

Find out more by visiting:

Tracked Returns

  • No need to print a Returns label at home or work
  • Customers simply download a QR code to their mobile device
  • They print their returns label when they drop their return item at a Post Office® or Royal Mail Customer Service Point.

Find out more by visiting:

Labels to Go

Providing support to send restricted goods

Find out which prohibited and restricted goods, such as paint and batteries, can be delivered and how.

We offer advice on the different methods of transport for shipping goods and restricted items.

Prohibited and restricted goods  

We offer a range of despatch options to meet the needs of retailers of every size

*Delivery Matters, 2018, DIY & Gardening