Due to a Microsoft outage, some of our online services are unavailable or running slowly, and delivery email notifications may be delayed or not sent. We're working to restore them as quickly as possible. Post is still being collected and delivered as normal.
We’re currently aware of an issue affecting a small number of customers who have received a Fee to Pay card or letter for items requiring a customs charge. In some cases, the barcode number on the card may not be recognised by our system.
If you see an error when entering your barcode number: 1. Select “Customs Charge”. 2. Then choose “Enter Card Details in red” under the “Don’t have a barcode number” section. 3. Follow the instructions to complete your payment.
