This year, we’re celebrating that Royal Mail and Parcelforce Worldwide are now one unified team. With one supercharged network… and all the benefits that creates for our customers. (Scroll down to familiarise yourself with those!)
We’ve got new tech, like Salesforce, making us more efficient as a team. New products to sell, giving us more opportunity to deliver. And new service improvements, like our out of home network which is the largest in the UK.
This page will be regularly updated with assets to support your sales such as presenters, socials and case studies, so keep checking back throughout the year.
Let’s work together as one amazing team to really take our business, and our customers’ businesses, to the next level this year.
|
James Cregan |
Andrea Newport |
A combined network with next level benefits
Now that we’ve joined up our networks into one unified ecosystem, customers can now access both Royal Mail and Parcelforce services with one account! That means one app, one invoice, one access point… and so many more products to choose from.
The benefits of our joint network are…
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Wide reach
We deliver to every UK address and to over 240 countries and territories worldwide using local delivery partners.
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One trusted carrier
Royal Mail has been a beloved presence in communities for over 500 years, and Parcelforce’s exceptional reputation in the B2B express market offers an opportunity to leverage two strong brands.
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Massive capacity
We ship the most parcels in the UK1 with our extensive combined network of Hubs, Depots, Mail Centres and Delivery Offices, we’ve got the most capacity in the UK to help customers scale up.
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Extra choice
Over 1,500 Parcel Lockers and 7,500 Collect+ points for customers to drop returns (and soon collect from too!). Plus our network of 1,200 CSP’s, 1,200 Parcel Postboxes, 110,000 Postboxes and 11,500 Post Office branches.
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Support
With 130,000 employees, our network of posties and Parcelforce drivers plays a vital role in our communities. Plus our customer service advisors are always here to help.
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Super speed
Customers can now access a joined-up range of next day delivery options, from the ever-popular Royal Mail Tracked 24® to Parcelforce’s express solutions.
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Giant scale
Customers can send big and small items with just one carrier! We offer generous limits of up to 30kg and 2.5m in length.
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Boosting international
We’re offering more delivery terms (like IOSS, DDU, DTP and PDDP), plus compensation, notifications, and substantial size and weight limits to make overseas sales simple.
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Sustainability
Royal Mail and Parcelforce are striving for Net Zero by 2040 and 100% zero-emissions in the final mile by 2035. Together, we continue to be the greenest carrier in the UK.2
1Published by Statista, May 2024
2Based on average gCO2e emissions per parcel delivered by UK parcel operators, as published by Citizens Advice 2024 Parcels League Table.
Our combined
next day delivery options
It’s easy to take your business to the next level with super speedy deliveries. Here are the Royal Mail and Parcelforce next day solutions your customers can utilise.
Royal Mail
Royal Mail
24®
A cost-effective next-day delivery option.
Includes online delivery confirmation with GPS map; and the ability for customers to choose a Safeplace or neighbour to send their parcel to, if they aren’t in.
Royal Mail
Special Delivery
Guaranteed by
9am® or by 1pm
Great for the most urgent items, it features guaranteed delivery next day by 9am or by 1pm, or your customers get their money back.
Includes full tracking; a photo and signature on delivery; up to £2,500 compensation available; and Saturday delivery for an extra fee.
Parcelforce
Our combined
two-day delivery options
Here are the Royal Mail and Parcelforce two-day delivery solutions that can help take businesses to the next level.
Royal Mail
Parcelforce
express48
A two day delivery service featuring full tracking; £50 compensation; a signature on delivery and Saturday delivery available for a fee.
Send up to 30kg, up to 1.5 metres in length or 3 metres in length and girth combined. Or for bigger items, customers can use express48 large for parcels up to 2.5 metres in length and 4 metres in length and girth combined.
Really reliable
returns!
A seamless returns process helps boost customer loyalty and reduce cart abandonment. Showcase our easy returns via the UK’s largest delivery network1 to your customers and prospects.
1Published by Statista, May 2024
Royal Mail
Royal Mail
Tracked Returns®
Easy next day and two-day return aims with full tracking. Customers can return to over 1,500 Parcel Lockers and 7,500 Collect+ points (with more coming soon!), 1,200 Royal Mail Customer Service Points, 1,200 Parcel Postboxes, 110,000 Postboxes and 11,500 Post Office branches. Or our posties can pick up from doorsteps with Parcel Collect (and even bring the label).
Suitable for items worth up to £750, it also features a returns portal that can be personalised to the retailer’s brand, and Labels to Go functionality that provides a QR code – removing the need for customers to print labels.
Parcelforce
Parcelforce
Express Returns
Next day and two-day returns. Customers can return via Parcelforce depot or Post Office branch. Plus Parcelforce customers can soon access Parcel Collect: we’ll pick up from doorsteps, nominated safeplaces or workplaces.
Coming soon… customers will be able to access easy returns via our returns portal. And they’ll soon be able to use Labels to Go functionality that provides a QR code – removing the need for customers to print labels and access all our OOH locations.
Our combined
international delivery options
It’s easy to take your business to the next level overseas with our international deliveries and fantastic global reach of over 240 countries and territories!
Royal Mail
International
Business Tracked
Fully tracked delivery to over 80 countries from 2 working days.
Features notifications in 16 languages; up to £100 inclusive compensation (can be increased to £300); the ability to send to the EU with Import One Stop Shop (IOSS) delivery terms; and a signature on delivery with Tracked & Signed.1 Plus, customers can send medium sized parcels (61x46x46cm) and up to 30kg with Tracked Heavier (destination dependent).
1Signature on delivery is available to 48 destinations
Parcelforce
globalexpress
Our fastest worldwide option, with fully tracked delivery from the next working day to the USA, Canada and Europe, and from 2 working days to USA, Canada and Europe. 3 working days for rest of world.
Features a delivery guarantee; plus the ability to send parcels up 30kg and 1.5m length and 3m length and girth combined.
europriority
Available to 26 EU destinations with delivery aims from 2 days.
Send parcels under Delivered Taxes Paid (DTP) or Import One Stop Shop (IOSS) delivery terms to prevent recipients paying unexpected costs. Features full tracking, a confirmation on delivery and Inflight delivery options. Plus the ability to send parcels up 30kg and 1.5m length and 3m length and girth combined.
Unleash the
magic of mail
Mail’s physical and tactile nature cuts through media noise, grabbing customers’ attention. It combines creativity and commercial focus to powerful effect, engaging consumers, building relationships and boosting the bottom line for businesses.
Royal Mail Hybrid Mail: Digital mail solution
Allows your customers to effortlessly create, print and send mail from anywhere in just a few simple clicks.
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Lets employees upload mail direct to our secure server from home
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Save up to 46% on business mail. Removes in-house print, processing and posting tasks to streamline mailings
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No up-front costs with no minimum volumes, licence costs or set up fees
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Control costs with reporting tools which help businesses keep track of mailing budgets
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Ensures brand consistency throughout departments, with the option to add templates
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A few simple clicks to submit the mailing, we’ll then print and deliver to their targeted customer base
Door to Door
Door drops are a flexible and cost-effective way to get leaflets, flyers and brochures into customers’ hands.
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Nationwide delivery reach around 32 million addresses
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Free local or national targeting to reach target audiences by distance, postcode or demographic, all without the use of personal data
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A minimum spend of just £200 (ex VAT) can help customers reach up to 3,000 households
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Door drops stay in the home for almost 6 days on average and are re-visited by householders 2.93 times1
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Door drops enjoy a high open and read rate of nearly 70%1
1JICMAIL Q4 2024
Find out more about Door Drops
Business Mail
Business Mail - also known as Customer Mail, delivers important information from businesses to existing customers including contracts, invoices and product or service updates.
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Business Mail makes a lasting impression, 90% of it is engaged with in some way1
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Business Mail drives high levels of engagement with 21% of items simulating an in home discussion1
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Effortless management, customers get a clear view to manage their business mailings through their online account
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Flexible options to present and prepare mail can reflect corporate branding
1JICMAIL Q4 2024
Find out more about Business mailPartially Addressed Mail
A highly targeted and responsible way to reach new customers.
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Target small groups of around 15 carefully selected households with no need for personal data
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Two ways to target ‘Top up’ customers in similar postcode areas or use ‘lookalikes’ to identify postcode areas that are similar to current customers
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Address with relevant titles like ‘Pizza Lover’ or ‘Kitchen Wizz’, helping Partially Addressed Mail to stand out and drive engagementers reach up to 8,000 households
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Customers can save up to 4p per item with our cost-effective service
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94% of Partially Addressed Mail is engaged with by prospective customers1
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Partially Addressed Mail yields high engagement stays in the home, on average for one week, and is interacted with at least 4 times
1JICMAIL Q4 2024
Find out more about Partially Addressed MailAdMailer by Royal Mail and Precision
A simple solution for Direct Mail Marketing for UK based businesses
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User friendly online platform, is designed to help businesses of all sizes, create and send direct mail campaigns without the need for data, design or print experience
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You can choose from a range of professionally designed templates or upload your own artwork, customise your message and select your target audience - all from one place
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Have access to a powerful data targeting map tool that helps you reach households in specific areas or demographic groups that matter most to your business
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Enjoy flexible pricing, no minimum orders and options starting from just a few pence per item!
The greenest carrier in the
UK for letters and parcels*
But we’re not standing still. We aim to be Net-Zero by 2040 and have zero emissions in our final mile by 2035.
As businesses are under more obligation to meet sustainability goals (and also just want to help the planet), our green credentials are a great point to raise with customers (and their customers). They’re also a great door opener with prospects.
*Based on average gCO2e emissions per parcel delivered by UK parcel operators, as published by Citizens Advice 2024 Parcels League Table.
Our 85,000 posties give us the UK’s largest ‘feet on the street’ network and we’re proud to already have the lowest reported carbon emissions per parcel of any major UK delivery company. But we want to do a whole lot more including; continuing to reduce our emissions, further reduce our waste and improve the air quality in our communities. We are optimising our on-foot delivery methods, whilst electrifying our delivery vehicles and employing a series of further decarbonisation initiatives to help us reach our target of net zero by 2040.
For more information about some of the ways we’re working towards delivering a cleaner future download the documents below. You might wish to share them with your customers too: Royal Mail Group Environment, Social and Governance Report 2023-24. Also check out our delivering a cleaner future infographic.
Here are some great conversation starters:
- Our posties walk up to a billion steps a day, making over half of our delivery routes wholly or partially on foot
- We have the largest electric delivery fleet in the UK with 7,000 electric vehicles (making up over 10% of our total fleet)
- We purchase or generate 100% renewable
Electricity across our entire estate - We have the Lowest carbon footprint per parcel of any major UK delivery company at just 200gCO2e
And we want to do more…
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Target to be net zero by 2040 (10 years earlier than DHL)
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We have also started using millions of litres of low-emission biofuels in some of our larger trucks instead of diesel
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We have set the target of achieving a 100% zero emission final mile by 2035
Why it’s worth your customers offering a greener shipping option at checkout
53% of buyers would be more likely to shop with an online retailer that has made a clear commitment to sustainability than one that hasn’t.1
1Mintel Online Retailing Consumer Report 2024. Research conducted with online shoppers.
Use the below reports to support conversations with customers about our green credentials.
Royal Mail Carbon Calculator
Parcelforce Carbon Calculator
Carbon Calculator (Excel doc)
Royal Mail
Relay®
With Royal Mail Relay®, we’ll deliver and collect anything you need, to any business location – store to store or warehouse to premises.
The benefits of Relay
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Any business, anywhere
We can service any business location: retail stores, warehouses, pharmacies or third party premises
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It’s all about the customer
Whether they’re a multi-site retailer, a government department sending time-sensitive and confidential documents, a financial institution or a healthcare provider moving medication, Relay fits
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Send almost anything
Best selling items, top secret documents, new point of sale, staff uniforms or medication, we’ll deliver it
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Anytime's the right time
We generally sort items overnight and deliver them to any business address, where customers need them, even before their business opens!
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Total tracking
We provide a full tracking service and audit trail, for peace of mind and end to end sight of the product
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Peace of mind safety and security
We have CCTV, controlled access, vehicles fitted with security features and our drivers are fully vetted and all full time Relay employees
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Dedicated support team
Every customer has a dedicated account manager and round the clock access to our helpdesk and customer services team. At Relay we believe in proactive customer and incident management
Easy ways
to ship
From Click & Drop® to our API integrations, there are lots of ways to ship with Royal Mail and Parcelforce Worldwide.
Click & Drop®:
Royal Mail and Parcelforce’s one stop shop for sending
A Click & Drop® business account is ideal for retailers sending 20+ parcels per week. It speeds up despatch by pulling in all orders from online stores into one account and allows them to send items to customers in the UK and worldwide. As we are soon to be one network, Parcelforce customers can use it too!
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E-commerce integrated
Connect website orders with e-commerce marketplaces and web stores like eBay, Etsy, Amazon, Magneto and Not on the High Street
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Fully automated
Automate printed postage in one place, ready to drop off or hand over to collection drivers
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Label and send
Create barcoded labels and print labels and customs declarations automatically with templates and logos from different Marketplace sites
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Multiple trading names
Despatch parcels from multiple departments with a variety of brand names for ‘easy to identify’ consistent labelling
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All in one order
Combine orders made by the same customer at different times on the same day into one single parcel and consolidate despatch
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Scale up despatch
Your customers can scale up despatch by adding 18 extra workstations across multiple locations
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Ready to go
Build up a catalogue of products with individual SKUs, customs information, weights and packaging sizes for repeat use
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Full reporting tools
Customers can analyse performance reports for despatched orders to monitor how much is spent daily on postage
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Smarter returns
Businesses can include their logo on return labels to increase customer confidence and build brand awareness
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Effortless export
Customers can use Click & Drop® to process electronic customs details automatically to avoid any delays
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Pro Shipping
For larger contract customers wanting a more ‘hands on’ despatch system. Add as many workstations as are required across multiple locations and trading names, automate label printing and streamline despatch with electronic customs tools. Flexible shipment with the power to integrate with API platforms.
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API Shipping
A seamless shipping system that streamlines despatch and automates label printing and electronic customs data creation, so that customers can tailor their shipment process to suit their requirements. Speed up response time and monitor the customer journey, ready to sync across a wide range of platforms, including Pro Shipping for additional manual control.
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Third Party Partners
We partner with third parties like StoreFeeder and Intersoft to help customers manage shipping and postage. StoreFeeder is a premium multichannel retail software solution, offering order processing and editing, despatch, inventory and payment management. Intersoft is a bespoke shipping solution that links with all major third parties. It facilitates tracked deliveries worldwide and supplies delivery and returns management software.
Your sales
support materials
Use these assets to support conversations with your existing customers and win new ones. Keep checking back: we’ll be adding new content regularly!
If any of these materials helps you to create or close opportunities please tag against 'MKT Next Level' in Salesforce or Sage CRM.
Sales Presenter
Got a pitch or looking to sell in a new product? Use our new sales presenter to help guide your conversations!
It includes key information about our joint proposition, our products and services, and how we take businesses to the next level. If this presenter helps you to create or close opportunities, please log them in Salesforce against MKT Level Up or in Sage CRM against AC3000 Next Level.
CRM Toolkit
The CRM Toolkit is bursting with direct mail and email pieces to help you keep in touch with customers and start new conversations.
Visit the CRM Toolkit today to explore all the postcards and email available to you. If you need a refresher on how to send an asset or any other help why not check out the user guide here or email isobel.johnson@royalmail.com
Please remember to tag any opportunities against MKT Nobody Delivers More and then use MKT CRM Toolkit Post or MKT CRM Toolkit Email as a secondary code.
Socials
Share these assets on LinkedIn with your customers to raise awareness of our new offering.
Head across to Smarp and look in the #Parcels feed to find these assets and recommended supporting copy, ready for you to post.
- Next Day social (static, wide)
- Next Day social (static, square)
- Next Day social (animated, wide)
- Out of Home social (static, wide)
- Out of Home social (static, square)
- Out of Home social (animated, wide)
- International social (static, wide)
- International social (static, square)
- International social (animated, wide)
- Larger social (static, wide)
- Larger social (static, square)
- Larger social (animated, wide)
- Green social (static, wide)
- Green social (static, square)
- Supporting copy for static socials (Word doc)
- Supporting copy for animated socials (Word doc)
- Tracked Returns social - Parcel Collect (square)
- Tracked Returns social - Parcel Collect (wide)
- Tracked Returns social - Parcel Lockers (square)
- Tracked Returns social - Parcel Lockers (wide)
- Tracked Returns social - Postboxes (square)
- Tracked Returns social - Postboxes (wide)
- Tracked Returns social - Returns (square)
- Tracked Returns social - Returns (wide)
- Supporting copy for Tracked Returns campaign socials (Word doc)
Email Signature
Our customers have
great things to say!
Share these case studies with prospects or existing customers so they can hear how we’ve taken other businesses to the next level. (Please tag any leads generated through the support of a case study against 'MKT Level Up' on Salesforce or Sage CRM)
Royal Mail
Prestige Flowers
Pact Coffee
Salt Rock
Spice Kitchen
Yours Clothing
Pom Pom
Urban Industry
All Jigsaw Puzzles
P Louise
Parcelforce
Baker & Bray
Taking sectors
to the next level
Whichever sectors you’re targeting, explore and download these tailored marketing assets designed to support your sales.
We have sector related assets to support you with selling on both Smarp and the CRM Toolkit. Assets are regularly updated so keep checking in to download the latest version.
Remember when you use a sector proposition asset, to always tag against the correct sector MKT code, a full list of the sector campaign codes can be found here.
Royal Mail sector propositions
Listen to the latest podcast on the Fashion & Footwear sector here.
And if you want to listen to the last episode, you can listen here.
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Everyday
Health, Beauty & Wellness- Toolkit Postcard (available to download from the Toolkit)
- Fact sheet
- Social (available to share from the SMARP/Haiilo platform)
- Landing page
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Jewellery & watches
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DIY & Gardening
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Food & drink
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Subscriptions
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Home testing
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Alcohol & tobacco
- Toolkit Postcard
- Toolkit Email
- Fact sheet
- Landing page
- Social gif (coming soon)
- DM
Our
research
Does delivery really matter for online shoppers? A resounding yep! Power your sales pitches with key insight from shoppers.
Take a look at our most recent reports
Download PDF copies to share with your customers and take facts and stats from these reports to add to your customer pitches.
2025 Mintel report
This booklet can be used in conversations with customers.
Royal Mail eBook
Parcelforce eBook
Marketreach reports
- Using mail more sustainably - a step by step guide
- Customer Mail: The Physical Connection That Transforms Customer Experience
- Physically Irresistible
- Driving Effectiveness With Direct Mail
- Print & Paper: Myths & Facts
- Customer Comms Crossroad - Why Retailers should rethink their digital-only mindset
Sales assets to help you take
Christmas to the next level
It's that time again… we're gearing up for Christmas!
There are so many good news stories to share, so we've created the assets below to help you promote these to your customers.
Peak pack
Here's your pack for this peak, containing all the festive information you need about how we're scaling up!
Toolkit postcard
Email Signature
Socials
Share these assets on LinkedIn with your customers to raise awareness of our new offering.
Head across to Smarp and to find these assets and recommended supporting copy, ready for you to post.