A closer look at our services for the Optical sector

Whether you're selling lens solution, contact lens subscriptions or designer sunglasses, our delivery and returns services will help you focus on building customer loyalty.
Get in touch

A closer look at our services for the Optical sector

Whether you're selling lens solution, contact lens subscriptions or designer sunglasses, our delivery and returns services will help you focus on building customer loyalty.
Get in touch

Royal Mail Tracked® in focus

Flexible delivery including Letterboxable options are perfect for Optical customers wanting a speedy, first time delivery.

Delivery choice for subscriptions

Contact lenses, lens solutions or regular subscriptions can be sent with all the benefits of Royal Mail Tracked®, including an estimated delivery window notification from 2 hours and tracked notifications en route.

Guaranteed delivery for luxury and urgent items

Royal Mail Special Delivery Guaranteed® offers a next day delivery by 9am or by 1pm and compensation up to £750* perfect for items such as designer sunglasses or urgently needed contact lens solution.

Better your online experience with Royal Mail Tracked Returns®

Making the returns process easier for your customers is key to keeping them buying again. Royal Mail Tracked Returns® offers convenient ways for your customers to return any unwanted purchases with the choice of a doorstep collection with Parcel Collect, 24/7 drop offs at a Parcel Postbox or returns at a Royal Mail Customer Service Point or Post Office.

Stores run smoother with Royal Mail Relay®

Our trusted staff can deliver Click & Collect orders and store supplies overnight, helping you streamline your processes so you and your employees can stay focused on keeping customers happy.

*Exceptions apply. We deliver throughout the UK but there are restrictions to delivery guarantees in some areas. See Appendix A: Delivery Speeds in the UK parcels services user guide (pdf, 5.74 MB) for full details

UK delivery services for optical retailers

Puts beauty and wellness shoppers in control of their items en-route, providing delivery information to reduce customer enquiries to you.

  • Royal Mail Tracked 24® and Royal Mail Tracked 48® deliver next day/in 2-3 days
  • Estimated delivery window lets shoppers plan their day
  • Optional signature on delivery
  • Provides the convenience that shoppers want, with Delivery to Neighbour and Safeplace delivery options if they are not going to be in
  • Inclusive compensation up to £100

Find out more by visiting:

Royal Mail Tracked

 

Delivery for optical items that need to be in-store or at a customer’s address tomorrow.  Perfect for urgent and valuable items.

  • Delivers by 9am or by 1pm next day, including Saturday service for an additional charge**
  • Signature on delivery
  • SMS/email customer notifications
  • Inclusive compensation up to £750 for by 9am and by 1pm services
  • Additional compensation available up to £2,500

Find out more by visiting:

Special Delivery Guaranteed

A cost effective delivery option ideal for low value goods and allows you to meet shoppers expectations of great value delivery

  • Royal Mail 24 ® and Royal Mail 48 ® deliver in 1-3 days
  • Ideal for low value purchases
  • Delivery confirmation shows you when your item has been delivered or attempted to be delivered and is available online at Royalmail.com/confirm. It can help you resolve customer service “where is my item” queries

Find out more by visiting:

Royal Mail 24 and 48 

Whether it’s a contact lens emergency or a pair of sunglasses for a holiday, some optical orders simply can’t wait for next day.

  • Royal Mail Sameday can deliver anytime day or night, 365 days a year
  • Allows customers to track their item online end to end
  • Timed delivery and signature on delivery
  • Inclusive compensation £2,500

Find out more by visiting:

Sameday

 

Add Local Collect® to your checkout page to let shoppers collect glasses or contact lenses from a Post Office® near home or work.

  • Available at over 10,000 Post Office® branches and 1200 Royal Mail Customer Service Points nationwide
  • 99% of people live within 3 miles of their local Post Office®***
  • Local Collect® gives online optical retailers a presence on the high street with the UK’s largest Click & Collect network

Find out more by visiting:

Local Collect

 

A stand alone, out-of-hours network that can help with cross-store distribution and integration.

  • Scheduled collection and delivery to and from retail sites
  • Our drivers can deliver tote boxes and store supplies and collect items such as frames and other stock returns
  • An out-of-hours network to replenish your stock and deliver Click & Collect orders straight to the customer’s local store

Find out more by visiting:

Relay

Advertising Mail

Promote your business

  • Give your customers a reminder of your products with tailored direct mail
  • A choice of flexible delivery options
  • We can help you with prospect data

Door to Door

Cost-effective marketing

  • You can use door drop campaigns to reach almost 30 million postcodes without using personal data
  • Target by distance, postcode or demographic

International parcel delivery

Gives customers abroad the confidence to order from the UK

  • Tracked at 4 points after despatch
  • Signature on delivery in many countries
  • Email notifications available
  • Inclusive compensation £100, additional up to £250

Find out more by visiting:

International Business Tracked

Offers a signature for extra peace of mind for destinations where Tracked is not available

  • Tracked until it leaves the UK
  • Signature on delivery
  • Inclusive compensation £50, additional up to £250.
  • International Business Standard
  • Cost-effective delivery is key to encouraging shoppers to complete their online purchase
  • Includes cost-effective returns from 28 key European destinations

Find out more by visiting:

International Business Tracked and Signed services

Shipping solutions that will grow with you