Looking for peace of mind you and your customers can share? International Signed For™ requires a signature on delivery, so with a single service you give your customers added confidence and build trust in your business. Choose International Signed For™ when you want:
- a signature on delivery with online delivery confirmation for some destinations
- tracking in the UK, at the point your items leave the UK and in some overseas destinations
- additional compensation options for valuable items.
Find the right price for your mail and print postage from your computer.
International Signed For™ mail is available worldwide and travels through a separate and secure network until it leaves the UK . Each item is individually listed and accounted for before being handed over to the airline. Proof of posting and compensation comes as standard, with the option to buy extra compensation up to £500*.
*sometimes £250, depending on the destination.
Signature on delivery
You can be sure that the item will be handed over only after it is signed for (however please be aware that a copy of the signature is not available).
International Signed For™ items are tracked until they leave the UK when sent by Airmail. Tracking is also available in a number of overseas destinations to delivery.
- to Europe within three to five working days of posting
- to Rest of World within five to seven working days of posting
* Delivery is in working days and excludes day of posting, Saturdays and Sundays.
Note: This service does not guarantee delivery within the timescales indicated. Neither does it offer compensation for delay or for missing tracking information. For guaranteed services with compensation visit Parcelforce Worldwide.
Size and weight limits
Items in the form of a postcard, letter or parcel
Minimum: One surface at least 90mm x 140mm
No single side must be longer than 600mm.
Items in the form of a roll
Minimum: length plus 2 x diameter should be at least 170mm
No single side can be shorter than 100mm.
There is a weight limit on items of up to 2kg for Small Parcels and up to 5kg for Printed Papers.
You can send books and pamphlets weighing up to 5kg. You can include a letter relating to the contents, but no other personalised correspondence. When using this service, please write ‘PRINTED PAPERS’ in the top left corner on the front.
- no items over 2kg (including books and pamphlets) can be sent to Canada and Cambodia
- only books can be sent over 2kg to the Irish Republic.
When we deliver
We aim to deliver your mail to:
- Western Europe within three working days
- Eastern Europe within five working days
- major cities worldwide within five working days and other destinations within seven.
Clearly addressing your item will help us deliver it faster. Get advice on international addressing. Don’t forget to write your return address on the back of your envelope or parcel.
It’s important to wrap and pack your mail securely. We have some guidelines that will help. Get advice on packing your item.
- EU - In general if you’re posting to an EU country, you don’t need a Customs declaration, but there are a few exceptions. Find out more about paying your customs.
- Rest of the world - if you’re sending parcels to a country outside the EU, you need to sign and date a declaration and include your name and address. Customs forms are available at the Post Office® and online.
- Items worth up to £270 must carry customs declaration CN22. Find out about CN22.
- Items worth over £270 must carry customs declaration CN23 and the SP126 plastic envelope.. Find out about CN23.
Countries overseas also have their own rules on what they will and will not allow to be sent by post. Please check that you are able to send your item.
You can only claim compensation for loss or damage to the item you’ve sent. We don’t pay compensation for delays or for consequential loss.
Maximum loss or damage compensation is £50, or the value of the item - whichever is less. You can also buy extra compensation for more valuable items.
You can buy extra compensation of up to £500 - although for some countries this is limited to £250. Compensation for cash is limited to £100.
You cannot buy extra compensation for mobile telephones (including PDAs, iPhones and Blackberry mobiles). The maximum compensation payable for mobile telephones is £50. If you send a parcel containing a mobile phone and other items, you can buy additional compensation, but this will only cover the other contents.
Check to make sure that your destination will accept the items you are sending and if there are any restrictions on sending valuables there. See our country guides for more details.
Royal Mail will not pay any compensation on items that are prohibited or restricted in the country of destination.
When to claim
We allow 20 working days for items to arrive at European destinations and 25 working days for the rest of the world. We can’t accept your claim until after that time. You must submit your claim within six months of posting and include your certificate of post as well as proof of the item’s value. You can make a claim by visiting the Help centre. Or you can complete the P58 form for lost or damaged mail. You an also pick up a P58 from Post Office® branches. Find your nearest Post Office®.
International Signed For is a fixed charge that you add to your Airmail or Surface Mail postage price.
International Signed For Additional compensation Prices in addition to Airmail EU £5.30 £7.90 Rest of the World £5.30 £7.90
Prices are exempt from VAT
At the Post Office®
You can buy International Signed For™ at any Post Office®. Find your nearest branch.
You can buy International Signed For™ online.
Step 1: Use our Price Finder tool.
Step 2: Using your printer, print postage directly onto envelopes or labels.
Step 3: Take your item to the Post Office® so we can apply the barcode and your Track & Trace information. Find your nearest Post Office®.
Online Business Account (OBA)
One of the easiest ways for you to buy International Signed For™ is through an Online Business Account (OBA)
Need to set up an account?
If you don’t already have one, you can contact us on 08457 950 950.
Already have an account?
If you already have an account, call us on 08457 950 950. We’ll tell you how to add Airmail to your account. It will speed things up if you can have your Royal Mail account number to hand when you ring us.
You can use your franking machine to send International Signed For™ items. Find out more about Franking.
Search help for more answers...
Are all International Signed For® items electronically tracked until they are delivered?
We track all International Signed For® items until they leave the UK - when they are sent with Airmail. The item is then handed over to our delivery partner, which in the majority of countries is the Postal provider. The following countries have tracking overseas, a scan on arrival into the country and another on delivery:
- Cayman Islands
- Czech Republic
- Denmark (Faroe Islands)
- France (Corsica, Monaco)
- Hong Kong
- Irish Republic
- New Zealand
- Portugal (Azores, Madeira)
- South Korea
- Trinidad & Tabago
Can I get a copy of the signature taken on delivery?
Unfortunately, we cannot provide a copy of this signature. Your item is delivered to its destination by our delivery partner or the postal service of that country and a signature will be taken at the delivery address. This will not necessarily be the signature of the addressee. This means the item is not left unattended or just posted through a letterbox. If no one is available to sign for the item, it will be retained by the delivery partner or that country’s postal administration either for another delivery or for collection by the addressee. In the case of a claim, we will request proof of signature from the delivery partner or postal administration there but this cannot always be provided.Back to top
Can I send International Signed For™ items to a PO Box or pack station?
International Signed For™ items require a signature to be taken on delivery therefore they cannot be sent to PO Boxes, unless the destination country is in Africa or the Middle East. International Signed For cannot be sent to pack stations in any country.Back to top