Redelivery

Can I get my item any sooner?

The fastest way is to collect your item from the address on the ‘Something for you’ card we left. Check to see how long it says you should wait before attempting to collect your item.

What time will my item be redelivered?

We can’t specify a delivery time however, it will usually be at the same time as your normal mail delivery time. Please note, sometimes items that won’t fit through your letterbox or require a signature, may be delivered at a different time and by a different person..

What if something goes wrong?

Please see our Help Centre section to find out more.

What is a postcode area?

A postcode area is the area that your local Delivery Office delivers to. We cannot redeliver to an address outside of this area.

In most cases, for example, if you live in SE25, the same postcode area would be any other postcode commencing SE25.

Why can I not arrange a redelivery for the next working day?

We need to leave 48 hours before we can redeliver an item to you. This will allow time for the item to get back to the delivery office and be assigned for redelivery. If you need the item earlier you can collect it from the address shown on the card we left. Check to see how long it says you should wait before attempting collection.

What is the ‘Local Collect’ Service mentioned on the ‘Something for you’ card?

For an additional fee of £1.50, you can arrange for your item to be delivered to a local Post Office® branch, where you can collect it.

What are the opening hours of the Delivery Office?

These should be stated on the back of the 'Something for you' card. You can call 0845 6050767 for details of your nearest Delivery Office or you can call the number printed on the card.