Sometimes we can’t deliver an item to you because nobody was there to sign for it, or if it was too big for your letterbox. We know you can’t always get to your local delivery office to collect it, so we are happy to make a Redelivery:
- free to your own address
- free to another address in your postcode area
- or for a small fee - to your local Post Office® branch.
You can book a Redelivery online, it couldn’t be simpler!
What you need to know and do
We hold items for 18 calendar days before returning them to their sender - any Redelivery date must be within 18 calendar days of the first delivery attempt.
48 working hours notice is required for a Redelivery (this will be the earliest date selectable online) – if your item is due to be returned prior to this point you will need to collect it from the address shown on the ‘Something for you’ card.
For security reasons, Special Delivery Guaranteed™ items and international items which require a signature cannot be redelivered to another address.
For a fee of 70p per item*, you can arrange a redelivery of your item to your local Post Office® branch. This is payable when you collect your item.
Before you visit the Post Office® to collect your item you can check their opening hours using our Branch Finder.
To keep your mail as secure as possible, we require proof of identification as well as your ‘Something for you’ card when you collect your items.
You can use the following forms of ID:
•Credit or debit card.
•Bank or building society cheque book.
•Bank or building society savings book.
•NHS Medical Card.
•Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee).
If someone else is collecting the item on your behalf, you will need to give them your ‘Something for you” card and an item of your ID as listed above.
For children (16 and younger):
If you are collecting on behalf of a child who, due to their age, does not have any of the above listed ID then you will be able to collect the item as long as you bring the 'Something For you’ card we left plus 2 other forms of identification for yourself from the list above: Photo iD and proof you live at the address the card was delivered to.
*We may vary this charge from time to time
Search help for more answers...
Can I get my item any sooner?
The fastest way is to collect your item from the address on the ‘Something for you’ card we left. Check to see how long it says you should wait before attempting to collect your item.
To keep your mail as secure as possible, we require proof of identification
Please ensure you take with you:
The 'Something for you' card or 'Fee to Pay' card
AND One of the following, in the name of the person the item is addressed to
- Credit or debit card.
- Bank or building society cheque/savings book.
- Valid Passport.
- Driving Licence.
- NHS Medical Card.
- Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee, NHS or senior citizen bus pass).
If the above is not available in the name of the person to which the item is addressed, you will need to bring three things:
The 'Something for you' card or 'Fee to pay' card
AND Photo ID of yourself (passport, driving licence, foreign national ID, military ID card, police warrant card, Royal Mail employee card, NHS medical card or senior citizen bus pass)
AND proof you live at the specific address to which the 'Something for you' or 'Fee to pay' card was delivered (bank statement, driving/television licence, utility bill or home insurance certificate)
Only original recent documents will be accepted.Back to top
What time will my item be redelivered?
The times we deliver will differ around the country from early morning until into the evening. Usually we will deliver your Redelivery request on a parcel route, around the same time that should be written on the ‘Something for you’ card but this isn’t guaranteed. If you haven’t received your item on the date you requested a Redelivery please contact us the next day as we may still be out delivering.Back to top
What is a postcode area?
A postcode area is the area that your local Delivery Office delivers to. We cannot redeliver to an address outside of this area.
In most cases, for example, if you live in SE25, the same postcode area would be any other postcode commencing SE25.Back to top
Why can I not arrange a redelivery for the next working day?
We need two working days’ notice to arrange your Redelivery. This allows time for the item to get back to the delivery office and be assigned for Redelivery. If you need the item earlier you can collect it from the address shown on the card we left. Check to see how long it says you should wait before attempting collection.Back to top
What is the ‘Local Collect’ Service mentioned on the ‘Something for you’ card?
For an additional fee of 70p per item, you can arrange for your item(s) to be delivered to a local Post Office® branch, where you can collect it.
The time we deliver mail to the Post Office® varies branch to branch so we advise collecting your item later. Check when your local Post Office® is open using our Branch Finder.Back to top
What are the opening hours of the Delivery Office?
These should be stated on the back of the 'Something for you' card. You can find details of your local Delivery Office online by using our Delivery Office Finder or by calling our dedicated automated service on 0845 6050767*, or you can call the number printed on the card.
* Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.Back to top
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