Sometimes we can’t deliver an item to you because nobody was there to sign for it or, it was too big for your letterbox. We know you can’t always get to your local delivery office to collect it so why not arrange a Redelivery to:
- your own address
- your local Post Office® branch
- another address in your postcode area.
You can book a Redelivery online, it couldn’t be simpler!
What you need to know and do
We hold items for 18 calendar days before returning them to their sender - any Redelivery date must be within 18 calendar days of the first delivery attempt.
48 working hours notice is required for a Redelivery (this will be the earliest date selectable online) – if your item is due to be returned prior to this point you will need to collect it from the address shown on the ‘Something for you’ card.
If you have more than one item for Redelivery, please complete one request per item.
For a fee of £1.50, you can arrange a redelivery of your item to your local Post Office® branch. This is payable when you collect your item.
You will need to take your ‘Something for you’ card along with an original proof of identity when you collect your item. If someone else is collecting your item for you, they will also need the ‘Something for you’ card and an original proof of identity in the same name as the name on the item we are holding. We will accept the following as proof of identity.
- Cheque guarantee/credit/debit card.
- Bank/building society book.
- Valid passport.
- Cheque book.
- Driving licence.
- Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee).
- Under 18s (National Insurance Card, Medical Card or Savings Book).
- Can I get my item any sooner?
- What time will my item be redelivered?
- What if something goes wrong?
- What is a postcode area?
- Why can I not arrange a redelivery for the next working day?
- What is the ‘Local Collect’ Service mentioned on the ‘Something for you’ card?
- What are the opening hours of the Delivery Office?
Search help for more answers...
Can I get my item any sooner?
The fastest way is to collect your item from the address on the ‘Something for you’ card we left. Check to see how long it says you should wait before attempting to collect your item.Back to top
What time will my item be redelivered?
We can’t specify a delivery time however, it will usually be at the same time as your normal mail delivery time. Please note, sometimes items that won’t fit through your letterbox or require a signature, may be delivered at a different time and by a different person..Back to top
What if something goes wrong?
Please see our Help Centre section to find out more.Back to top
What is a postcode area?
A postcode area is the area that your local Delivery Office delivers to. We cannot redeliver to an address outside of this area.
In most cases, for example, if you live in SE25, the same postcode area would be any other postcode commencing SE25.Back to top
Why can I not arrange a redelivery for the next working day?
We need to leave 48 hours before we can redeliver an item to you. This will allow time for the item to get back to the delivery office and be assigned for redelivery. If you need the item earlier you can collect it from the address shown on the card we left. Check to see how long it says you should wait before attempting collection.Back to top
What is the ‘Local Collect’ Service mentioned on the ‘Something for you’ card?
For an additional fee of £1.50, you can arrange for your item to be delivered to a local Post Office® branch, where you can collect it.Back to top
What are the opening hours of the Delivery Office?
These should be stated on the back of the 'Something for you' card. You can call 0845 6050767 for details of your nearest Delivery Office or you can call the number printed on the card.Back to top