Keepsafe™

Guiding you through your Keepsafe™ application

1. Apply as soon as possible; we need five working days notice to set up your Keepsafe™. If possible let us know as soon as you know you’re going away.

2. Make sure you’re applying for the right service. If you’re a business, charity, school or a sole trader, find out about our Business Keepsafe™ service.

3. Print, complete and return the Keepsafe™ application form.

or

Pick up an application form from your nearest Post Office®. Find your nearest Post Office®

Mail your completed form to:
Royal Mail Keepsafe™ Team
PO Box 944
STOKE ON TRENT
ST1 5DB

or

Call the Keepsafe™ team on 08457 777 888 with your payment card ready. Lines are open 8.00am to 6.00pm Monday to Friday and 08.00am to 1.00pm Saturday. Textphone users should call on 0845 600 0606. If you're calling from outside the UK, call +44 1782 668 007.

4. When you complete the application read the terms and conditions carefully. Make sure you add the names and signatures of everyone who is using the services. If you’re a parent or guardian, you must sign for any children under 16.

5. We won’t hold mail for anyone whose name is not specified on the application form, or any mail without a name, for example, ‘To the Occupier’, unless you specify on the application form that the service should cover ‘all individuals who receive mail at this address’. If not specified these items will be delivered as normal.

6. Tell us when you want the service to end. We will deliver your mail on the first available delivery day after your requested end date.