We want to help keep your mail safe even when you’re not at home. So if you’re going away, don't advertise your absence with a pile of mail building up on the doormat. By holding onto your mail until you’re safely home, Keepsafe helps protect you against identity fraud.
Keepsafe is our completely secure service which takes just 5 days to set up
- Safely store your mail until you return home for up to 66 days
- Help prevent your mail failing into the wrong hands which can lead to identity fraud
- We’ll deliver your letters and parcels after you return home
"The Home Office Identity Fraud Steering Committee supports the use of Royal Mail's Keepsafe to reduce risk of identity fraud when you go away as it ensures you do not leave any obvious clues such as a heap of mail on your doormat."
Keepsafe prices Keep for up to Price 17 days £13.50 24 days £19.00 31 days £23.50 66 days £44.00
Prices are exempt from VAT.
- I’m back home earlier than expected, can I go into my local delivery office and pick up my mail?
- What if I receive mail that needs a signature while I’m away?
- Is there anything you won’t keep for me?
- I’ve got a Redirection in place, how is this affected?
- I run my business from home, which service do I apply for, Business or Personal?
- I’ve set up a Keepsafe™ but mail has been delivered, what shall I do?
Search help for more answers...
I’m back home earlier than expected, can I go into my local delivery office and pick up my mail?
No, our Delivery Office personnel are not allowed to hand over your Keepsafe mail. This is for the security and protection of your mail. To receive your mail you will need to cancel your Keepsafe.
Contact us now to cancel your Keepsafe.
Or let our Keepsafe team know in writing.Back to top
Royal Mail Keepsafe Team
PO Box 944
STOKE ON TRENT
What if I receive mail that needs a signature while I’m away?
If you’re not home when we deliver, we’ll place a ‘Something for you’ card with your mail to let you know we need a signature. However, if you’re away for more than eighteen days after the signature was due, we will need to return the item to the sender. For more details read our Keepsafe™ terms and conditions.Back to top
Is there anything you won’t keep for me?
We do not control mail delivered to your door by other delivery services or couriers, including Parcelforce. In some areas, this may include business mail items such as bank statements, council tax statements and utility bills, which are delivered to your door by postal service providers other than Royal Mail.
If we can see an item contains something perishable, e.g., flowers, we will either return it to the sender immediately or dispose of it at our discretion. For more details see our Keepsafe™ terms and conditions.Back to top
I’ve got a Redirection in place, how is this affected?
If your Keepsafe™ is for your new address then all your redirected mail from your old address will be held along with mail addressed to your new address at your new local delivery office.Back to top
I run my business from home, which service do I apply for, Business or Personal?
To hold your business mail you need to apply for a Business Keepsafe™. We will include the holding of your personal mail in with the fee. This includes sole traders. We will also include other members of the household wishing to hold their mail too.Back to top
I’ve set up a Keepsafe™ but mail has been delivered, what shall I do?
Please see the Help Centre for any problems you may be experiencing with your Keepsafe™.Back to top
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