Many of us are uncomfortable revealing details of where we live so if you're looking to maintain your privacy, a Royal Mail PO Box may be exactly what you need, particularly if you:
- buy and sell goods online
- receive private or confidential mail
- live in shared accommodation
Are you a business? Royal Mail PO Boxes for business
Looking to redirect your mail? Set up a redirection with Royal Mail
PO Box® Collect
We'll keep your PO Box® mail safe and secure for your to collect from your local delivery office when it suits you.
PO Box® Delivery
We'll deliver your PO Box® mail to your home address.
PO Box® with Transfer of Normal Address Mail
Get your usual address mail and PO Box® mail held together safely and securely at your local delivery office. You can collect them at a time that suits you.
Note – Your normal address and Royal Mail PO Box mail must be provided from the same delivery office. This service is not available if you have moved from your normal address.
Collect your mail from your PO Box® which is located at the Delivery office.
PO Box® Collect Duration Price Monthly (Direct Debit only) £27.60 6 months £144.00 12 months £252.00
Choose to have mail delivered from your PO Box® to the address on your application.
PO Box® Deliver Duration Price Monthly (Direct Debit only) £30 6 months £168 12 months £312
Choose to have mail in your name transferred from your normal street address into your PO Box® and held for you to collect. Note – If you have moved from the address you cannot use this service.
PO Box® Transfer of Street Address Duration Price Monthly (Direct Debit only) £36 6 months £204 12 months £372 PO Box® Locked Box (renewal only) Duration Price Monthly (Direct Debit only from 18 April) £33.60 12 months £360
Complete and submit the simple online Royal Mail PO Box® application form. This form should only be used for Royal Mail PO Box® applications.
If you want to set up a mail redirection service, please use this online form instead.
Please call us on 08457 950 950 and have your payment debit or credit card to hand. Your payment card must be registered to the same address to which your PO Box is going to be linked. Our team will be ready to set up your PO Box service for you. Lines are open 8.00am until 6.00pm, Monday to Friday.
- I'm about to move. Is a Royal Mail PO Box® right for me?
- What's the best way to pay for my Royal Mail PO® Box?
- What should I do if I lose my PO Box® authority card?
- What if mail has to be signed for?
- When does my Royal Mail PO Box® expire or need renewing?
- Can all my mail be sent to my Royal Mail PO Box®?
- I’ve got more than one Royal Mail PO Box®. Will you deliver the mail separately for me?
- How often do I need to collect my Royal Mail PO Box® mail?
- How do I change from a basic service to another option or vice versa?
- Can you tell me the address sitting behind a Royal Mail PO Box®?
- How do I cancel my Royal Mail PO Box® and what happens to my mail?
- How do I change my address?
Search help for more answers...
I'm about to move. Is a Royal Mail PO Box® right for me?
If you're about to move, the best solution for you is likely to be is Royal Mail Redirection service as this will get mail forwarded to your new address. It's easy to set up a Redirection.Back to top
What's the best way to pay for my Royal Mail PO® Box?
There are a number of different ways to pay for your Royal Mail PO Box. Many customers initially pay by credit or debit card and then set up an ongoing Direct Debit. Direct Debit is a safe, simple and convenient way to pay. You can pay monthly or annually depending on what suits you best.Back to top
What should I do if I lose my PO Box® authority card?
If you have misplaced your PO Box® card, please email us.
We’ll ask you some security questions and then issue you with a replacement. We will also make your local Delivery Office aware of the situation.Back to top
What if mail has to be signed for?
When you come in to collect your mail, you will find a ‘something for you‘ or ‘fee to pay’ card with your normal mail. If anything has to be signed or paid for you can do this before you leave the delivery office.Back to top
When does my Royal Mail PO Box® expire or need renewing?
You can set up a Royal Mail PO Box® for six months or twelve months. Before your contract expires we will write to you to give the opportunity to renew.
If you need to know your expiry date, Contact us quoting your account number and we can confirm this for you.
Please be aware if your rental period expires or the service is withdrawn, we may return incoming mail to the sender, or otherwise dispose of it. If you do not renew, we may rent your Royal Mail PO Box® to someone else.Back to top
Can all my mail be sent to my Royal Mail PO Box®?
All mail delivered by Royal Mail can be sent to your Royal Mail PO Box®. We will not take delivery of mail sent to you through other carriers or couriers e.g. ParcelForce. We may provide your delivery address details to couriers should they request this information.Back to top
I’ve got more than one Royal Mail PO Box®. Will you deliver the mail separately for me?
We will deliver all of your mail at the same time. If you want the ability to manage your mail differently you may be interested in our Selectapost service.
Find our more about Selectapost™Back to top
How often do I need to collect my Royal Mail PO Box® mail?
We recommend that you collect your mail on a regular basis, it really depends on how much mail is delivered to your Royal Mail PO Box® and how often you're available to collect it. Most customers check their Royal Mail PO Boxes every week or so. If you don't collect your mail for over a month we may contact you or return the mail to the address you gave us when you set up the service. If you don't collect the mail from your Royal Mail PO Box® for three consecutive months, and you haven't advised us for the reason for this, we may cancel it.
Items sent Royal Mail Signed For™, Royal Mail Tracked® and Royal Mail Special Delivery Guaranteed™ need to be collected within 18 days. Otherwise we'll return them to the sender.Back to top
How do I change from a basic service to another option or vice versa?
If you would like to change your existing PO Box® service, please Contact usBack to top
Can you tell me the address sitting behind a Royal Mail PO Box®?
No. We respect the privacy of our customers and respect their reasons for protecting the privacy of their home address. We will not disclose the address behind the Royal Mail PO Box to anyone unless required to do so by law.Back to top
How do I cancel my Royal Mail PO Box® and what happens to my mail?
To cancel your PO Box® before the end of the rental period, you must give at least one month's written notice. Contact us
Or, send a letter to:
PO Box Applications Team
PO Box 740
Unfortunately we can't refund your fees. Once you have cancelled your Royal Mail PO Box®, any further mail addressed to it will be returned to sender, or can be redirected at your request. Find out more about our Redirection service.Back to top
How do I change my address?
If you have changed your address you can complete our online form so we can update our records.
One of our team may be in touch if we need to check any information or to request proof of the new address.
NOTE: You may need to cancel and re-apply if you're moving out of the area.Back to top
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