to help manage your business mail address professionally

Need an alternative address to receive your mail? A PO Box® is the answer. Collect your letters and parcels at a time and place that's convenient for you. It's a private and reliable delivery solution perfect for:

people who travel abroad regularly
frequent buyers of online goods
receiving confidential or private mail
people living in shared accomodation.

Choose your options

PO Box® Collect

Collect mail from your local delivery office at a time that suits you

PO Box® Delivery

Have your private and confidential PO Box® mail delivered to your home address.

PO Box® with Transfer of Normal Address Mail

Get your usual address mail and PO Box® mail held together at your local delivery office, so you can collect them at a time that suits you.
Note: In order to receive this service, your usual address mail and PO Box® mail must be served by the same delivery office.

Prices

Collect your mail from your PO Box® which is located at the Delivery office.

PO Box® Collect
Duration	Price
Prices include VAT at the standard rate.
6 months	£138.60
1 year	£244.20

Choose to have mail delivered from your PO Box® to the address on your application.

PO Box® Delivery
Duration	Price
Prices include VAT at the standard rate.
6 months	£165.00
1 year	£303.60

Choose to have mail transferred from a street address into your PO Box®
You can also request for all mail in the name of the PO Box® holder to be held in the PO Box® for collection.

PO Box® Transfer of Normal Address Mail
Duration	Price
Prices include VAT at the standard rate.
6 months	£198.00
1 year	£363.00

PO Locked Box
Duration	Price
Prices include VAT at the standard rate.
1 year	£348

How to buy
By post

Set up your PO Box® in three easy steps:

Step one – Please complete our PO Box® application forms
- Download our PO BOX® application form.
- Complete a Direct Debit form, or you can supply fully payment - payment details are on the application form.
- Provide proof address. Please note that your proof of address must be original and less than three months old.
Our PO Box® application forms are available to download in the 'Product Documentation' section below.

Step 2 – Send the completed forms to us.
Please send your application, Direct Debit form or payment and two proofs of address to us at the following address:

PO Box Applications Team
PO Box 740
BARNSLEY
S73 0ZJ

We usually need ten days to get your PO Box® ready so please bear this in mind when your apply, especially if you want to advertise your new address soon.

Step 3 – Receive your ‘Confirmation of application’ from us.

Problems downloading forms?
If you can’t download the PO Box® application form, please call us on 08457 950 950 and we’ll send you one. Lines are open 8.00am until 6.00pm, Monday to Friday.

Getting started

Guiding you through your PO Box® application

1. We usually need ten days to get your PO Box® ready so please bear this in mind when applying, especially if you want to advertise your new address soon.

2. If you’re applying by post make sure you send us a valid proof of address. It must be an original and less than three months old. We will accept the following:

Royal Mail Account number for an existing service
bank or building society statement
phone bill for a landline only
utility bill (gas, electricity or water)
council tax bill.

3. Choose whether you would like a PO Box® for six months or one year. You may find it easier to opt for the one year option.

4. We’ll write to you when we’ve processed your application to let you know your new PO Box address and when it will start.

Example of a PO Box address
A Full PO Box® Address	An Abbreviated PO Box® Address
Company or Personal Name 000 Any Street PO Box 000 ANYTOWN XX0 0AA	Company or Personal Name PO Box 000 ANYTOWN XX0 0AA

5. Before your six months or one year is up, we will send you an invoice to renew your PO Box®. If we don’t receive a further payment from your or, you cancel your Direct Debit we will assume you no longer require your PO Box® and cancel it for you.

Frequently asked questions
Why am I not receiving mail at my PO Box®?

What should I do if I lose my PO Box® authority card?

What if mail has to be signed for?

When does my PO Box® expire or need renewing?

Can all my mail be sent to my PO Box®?

I’ve got more than one PO Box®. Will you deliver the mail separately for me?

Does this mean you will sort my mail and deliver my PO Box® mail separate from my normal addressed mail?

How often do I need to collect my PO Box® mail?

How do I change from a basic service to another option or vice versa?

What if I have special security needs?

Can you tell me the address sitting behind a PO Box®?

How do I cancel my PO Box® and what happens to my mail?

How do I change my address?

Search help for more answers...

Search Help and Support

Why am I not receiving mail at my PO Box®?

If you’re not receiving any mail at your PO Box or you’re experiencing other problems, we can help.

Call us on 08457 950 950.
Back to top

What should I do if I lose my PO Box® authority card?

If you have misplaced your PO Box® card, please email us.

We’ll ask you some security questions and then issue you with a replacement. We will also make your local Delivery Office aware of the situation.
Back to top

What if mail has to be signed for?

When you come into collect your mail, you will find a ‘something for you ‘ or ‘fee to pay’ card with your normal mail. If anything has to be signed or paid for you can do this before you leave the delivery office.
Back to top

When does my PO Box® expire or need renewing?

We will write to you before your contract expires giving you the option to renew your service.

If you need to know your expiry date, email us quoting your account number and we can confirm this for you.

Please be aware if your rental period expires or the service is withdrawn, we may return incoming mail to the sender, or otherwise dispose of it. If you do not renew, we may rent your PO Box® to someone else.

Back to top

Can all my mail be sent to my PO Box®?

All mail delivered by Royal Mail can be sent to your PO Box. We will not take delivery of mail sent to you through other carriers or couriers e.g. ParcelForce. We may provide your delivery address details to couriers should they request this information.
Back to top

I’ve got more than one PO Box®. Will you deliver the mail separately for me?

No, we will deliver all your mail together. However, we do have a great service for you if that’s what you need.

Find our more about Selectapost™
Back to top

Does this mean you will sort my mail and deliver my PO Box® mail separate from my normal addressed mail?

No, we will deliver all your mail together. However, we do have a great service for you if this is what you need.

Find our more about Selectapost™
Back to top

How often do I need to collect my PO Box® mail?

You'll need to collect your mail regularly and at least once a week. If you don't collect it for a month we may contact you, or deliver your mail to the address you gave when you applied for the service. If you don't collect it for three consecutive months without getting in touch with us, we may cancel your box.

Items sent Recorded Signed For™, Royal Mail Tracked® and Special Delivery ™ need to be collected within 18 days. Otherwise we'll return them to the sender.

Back to top

How do I change from a basic service to another option or vice versa?

If you would like to change your existing PO Box® service, please send us an email.
Back to top

What if I have special security needs?

If you need your address to be completely private (for example, you run a women’s refuge centre or you’re a member of the security forces), you’ll need to write to us with a letter of endorsement from the police or a similar body.

Send the letter to:
PO Box Applications Team
PO Box 740
BARNSLEY
S73 0ZJ

For more information please contact 08457 950 950. Lines are open 8.00am until 6.00pm, Monday to Friday.
Back to top

Can you tell me the address sitting behind a PO Box®?

Yes please call us on 08457 950 950. Lines are open 8.00am until 6.00pm, Monday to Friday. However, please be aware if this is a sensitive address we may not be able to release the information.

Back to top

How do I cancel my PO Box® and what happens to my mail?

To cancel your PO Box® before the end of the rental period, you must give at least one month's written notice. You can email us. Or, send a letter to:

PO Box Applications Team
PO Box 740
BARNSLEY
S73 0ZJ

Unfortunately we can't refund your fees. Once you have cancelled your PO Box®, any further mail addressed to it will be returned to sender, or can be redirected at your request. Find out more about our Redirection service.
Back to top

How do I change my address?

If you have changed your address you’ll need to email us and let us know in writing and include proof of address.

Send your letter to:
PO Box Applications Team
PO Box 740
BARNSLEY
S73 0ZJ

You may need to cancel and re-apply if you're moving out of the area. It may also be a good idea to have your mail redirected. Find out more about our Redirection service.
Back to top
Product documentation

Planning a holiday?

Let us look after your mail.

Find out more about Keepsafe™

Moving house?

Let us make sure your mail goes with you.

Find out how to set up a Redirection

Cookie Category	Details
Strictly necessary	Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies allow this Website to provide services at the request of users. This Website use strictly necessary cookies to: Identify you as being logged in to this Website Remember the goods and services you ordered when you get to the checkout page Remember things like information you've entered on order forms when you navigate to different pages during your session on this Website Remember things like service selections you have made which are essential for us to provide you with services you have requested Make sure you connect to the right service on our website when we make any changes to the way the website works
Performance	Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous. This Website use performance cookies to: Provide statistics on how this Website is used (including selections that you have made and goods and services that you have viewed, during your use of this Website) See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites) Provide feedback to partners that one of our visitors also visited their website. This can include details of any products bought. This lets our partners improve their website, but we don't allow our partners to reuse this information for further advertising
Functional	Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users. This Website use functional cookies to: Identify you as having consented to use of cookies by this Website Remember settings you've applied (such as layout, text size, preferences and colours) Remember selections you have made (such as search functions and results, and goods and services) Apply customised content segments to individual users Apply users' individual service specifications (such as usage or credit allowance) Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose
Targeting or advertising cookies	These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests, to help measure the effectiveness of advertising campaigns. This website does not currently use any targeting/advertising cookies

PO Box®

Another way to receive your mail

Choose your options

PO Box® Collect

PO Box® Delivery

PO Box® with Transfer of Normal Address Mail

Prices

How to buy

By post

Getting started

Guiding you through your PO Box® application

Frequently asked questions

Search help for more answers...

Why am I not receiving mail at my PO Box®?

What should I do if I lose my PO Box® authority card?

What if mail has to be signed for?

When does my PO Box® expire or need renewing?

Can all my mail be sent to my PO Box®?

I’ve got more than one PO Box®. Will you deliver the mail separately for me?

Does this mean you will sort my mail and deliver my PO Box® mail separate from my normal addressed mail?

How often do I need to collect my PO Box® mail?

How do I change from a basic service to another option or vice versa?

What if I have special security needs?

Can you tell me the address sitting behind a PO Box®?

How do I cancel my PO Box® and what happens to my mail?

How do I change my address?

Product documentation

Planning a holiday?

Moving house?

Search our help centre

Top topics

PO Box®

Another way to receive your mail

Choose your options

Prices

How to buy

Getting started

Frequently asked questions

Product documentation

Planning a holiday?

Moving house?

Search our help centre

Top topics

We’ve got a new look

Available nowfrom our online shop

Cookies Policy

Available now
from our online shop