International Business Parcels

Opt for untracked delivery, tracking, signature on delivery, or either where available

The simple and economical way to send your parcels abroad covering: Tracked, Signed and our Standard (untracked) services. They provide cost effective delivery or added reassurance when sending parcels overseas.

At a Glance 

  • Aims to deliver to Europe within 2-5 working days and rest of the World within 5-7 working days
  • Send parcels up to 2kg and Printed Papers up to 5kg
  • Choose a service to suit your needs
  • Range of sorting options available

International Business Tracked

New: You can now offer International Tracked Email Notifications at no extra cost. Find out more here.

Keep tabs on your parcel with tracking at four points after despatch as well as an online confirmation of delivery plus signature available to many countries.

International Business Signed

Your item is tracked until it leaves the UK and only handed over at its final destination once we have a signature from the recipient1.

International Business Standard

International Standard offers a convenient, reliable and cost-effective international delivery service for parcels up to 2kg.
 

Top tip! For all of our tracking and signature services we recommend the addressee's mobile telephone number is included on the item to assist in delivery.
 

A table summarising our Parcels services is shown below:

Service name Tracked Signed Standard
Number of
destinations
71 168 231
Tracking Full Part (receipt
and left UK)
No
Signature *Option to 45 countries Yes No
Max weight 2kg 2kg 2kg
Size L+W+H<=90cm
No one side longer than 60cm
L+W+H<=90cm
No one side longer than 60cm
L+W+H<=90cm
No one side longer than 60cm
Compensation £100 (standard)
Option up to £300
£50 (standard)
Option up to £250
No
Europe
delivery
speed
(working
days)
2-4 (Western)

3-5 (Rest of Europe)
3-5 3-5 (Priority)

10-15 (Economy)
Worldwide
delivery
speed
(working
days)
5-7 5-7 5-7 (Priority)

2-12 weeks (Economy)
Returns No No 28 countries
Delivery
notifications
Yes No No

*For the remaining 26 destinations we will either provide a tracked only service or a tracked with signature service.

To see what services go to which countries download our PDF icon International Business Parcels User Guide - July 2017.
 

What can you send?

Parcels

You can send parcels weighing up to 2kg2 with a height, width, and depth no greater than 900mm, with no single side longer than 600mm.

Tubes and rolls

You can send tubes or rolls weighing up to 2kg2 with a maximum length of 900mm. The length + 2 x diameter combined should not be more than 1040mm.

What can’t you send?

There are some items we can’t carry in overseas post for legal or health and safety reasons, and others that have some restrictions.

See a detailed list of prohibited items and restricted items.

How long will it take?

All our International Business Parcel services aim to deliver to Europe within 2-5 working days, and worldwide within 5-7 working days.

How much will it cost?

You can calculate the price for our International Business Parcel services using the downloadable calculator below, or check the rate card.

Package icon 2017 version International Business Services Calculator.zip  

PDF icon International Business Parcels rate card - July 2017

Choose a sorting option

International Standard offers a number of options for presenting your parcels: from simply handing over a bag of items and letting us do everything else, to sorting your parcels by destination for our most competitive rates. So you enjoy total flexibility, and money saving opportunities too.

For full details of the sorting options available, consult the PDF icon International Business Parcels User Guide - July 2017.

Help with accessing our sorting services.

Is there compensation for loss or damage?

For our Tracked services we provide proof of posting and compensation up to £100 as standard. We also offer the option of extra compensation up to £300 to protect valuable items against loss or damage. For International Signed the standard level of compensation is £50 with the option of extra compensation up to £250.

However, because we rely on postal services and couriers around the world, we can’t offer a guaranteed delivery time, and we can’t compensate for delays. Learn more about compensation for loss or damage.

Entry level

To qualify to use International Business Tracked and International Business Signed you must either:

Spend a minimum of £5,000 each year across the International Business Services portfolio or send a minimum of 1,000 items per year across any combination of Royal Mail Tracked 24, Royal Mail Tracked 48, Royal Mail Tracked Returns, International Business Tracked, International Business Signed and International Tracked Returns (due to launch in late 2017).

To qualify to access the International Business Standard option you will need to spend more than £5,000 (or £10,000 for Max Sort) per annum across the International Business Services portfolio.

If you don't think you'll meet the criteria above, see International Services on Account.

Anything else you need to know?

For full details about our International Business Parcel Services, including advice on preparing your parcels, check the documents below.

PDF icon International Business Parcels User Guide - July 2017

PDF icon Royal Mail Specific Terms for International Business Services

PDF icon Royal Mail General Terms and Conditions

Additional information

Track your item

International incidents update

1 However, we do not provide a copy of the signature as part of the service.

2 Printed papers allowable up to 5kg.

*Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.