Sending a letter or package to friends or family in Europe or further afield? Need the added security of end-to-end tracking and online confirmation of delivery? Airsure® gives you that plus:
- standard compensation cover of £50
- up to £500 of additional compensation cover available
- available to 35 destinations.
Find the right price for your mail and print postage from your computer.
Airsure® receives priority handling in the UK and abroad and is generally a day faster than standard Airmail. Our aim is to deliver:
- to Western Europe within two to three working days of posting
- to Eastern Europe within three to four working days of posting
- to the rest of the world within six to seven working days of posting.
* Delivery is in working days and excludes day of posting, Saturdays and Sundays.
Note: This service does not guarantee delivery within the timescales indicated. Neither does it offer compensation for delay or for missing tracking information. For guaranteed services with compensation visit Parcelforce Worldwide.
With our online tracking system, you can follow every step of your mail’s journey. Airsure® items are scanned at six different points, from collection in the UK to delivery overseas.
Airsure® is not a guaranteed service. If that’s what you’re looking for, find out more about Parcelforce Worldwide.
Airsure® travels through a separate and secure network. You’ll have proof of posting and online tracking. For more valuable items extra compensation is available. Secure and free return of undelivered items is included, provided there is a UK return address on the item.
Airsure® is a fixed charge that you add to your Airmail postage price. Therefore the overall exact price will depend on where the item is going (the geographic postal zone) and the type of mail item you’re sending.
Airsure® Additional compensation Prices in addition to Airmail EU* £5.00 £7.60 Rest of the World £5.40 £8.00
*VAT at the standard rate applies to EU countries
For all other (non-EU and rest of World) countries, VAT is zero-rated
- Where can I send mail with Airsure®?
- Why don’t you deliver to more countries?
- Are all Airsure® items electronically tracked until they are delivered?
- Is a signature taken on delivery?
- How much faster is Airsure® than Airmail?
- Do I need a Customs Declaration?
- What if I want to send something worth more than £500?
- Can I use Airsure® to send mail to a BFPO address?
Search help for more answers...
Where can I send mail with Airsure®?
You can send mail by Airsure® to the following destinations. They are:
European Union Zones*
Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Spain and Sweden.
* Airsure® to European Union destinations is subject to VAT at the standard rate.
Non European Union Zones
Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland.
Rest of the WorldBack to top
Australia, Brazil, Canada, Hong Kong, India (only Delhi, Mumbai and Chennai), Malaysia, Singapore, New Zealand and USA.
Why don’t you deliver to more countries?
In order to ensure the best handling and to confirm your items have been delivered, we limit the number of Airsure® destinations only to those countries that share our service and technical standards.Back to top
Are all Airsure® items electronically tracked until they are delivered?
We track all Airsure® items until they leave the UK. The item is then handed over to the destination country's postal service as a priority item, where it continues to be tracked until delivery. In most circumstances you will be able to get online confirmation of delivery. Find out more about our Track & Trace tool.Back to top
Is a signature taken on delivery?
When your mail is delivered, the item will be electronically scanned by the postal operative delivering it to confirm it has arrived. A signature is not taken, but an electronic delivery confirmation is used to update our tracking tool.Back to top
How much faster is Airsure® than Airmail?
Airsure® is generally a day faster than standard Airmail. Which means the aim is:
- two working days after posting to Western Europe
- four working days after posting to Eastern Europe and postal subsidiaries (Islands and Principalities)
- six working days after posting to the Rest of the World.
Do I need a Customs Declaration?
You do if you’re sending an Airsure® item containing goods to a country outside the EU (e.g. the USA or Australia). You must complete, sign and date the declaration and state your name and address on the front of the package.
PLEASE NOTE: Items worth up to £270 must carry customs declaration CN22 and items worth over £270 must carry customs declaration CN23 and the SP126 plastic envelope.Back to top
What if I want to send something worth more than £500?
You can still use Airsure® to send items worth over £500 but we don't offer compensation to cover the value of the items over this amount. You can take out additional private insurance to cover the full value of your goods.Back to top
Can I use Airsure® to send mail to a BFPO address?
Airsure® cannot be used to send items to BFPO addresses. Use our special BFPO services for that. Find out more about our HM Forces Mail.Back to top
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