Airsure®

Where can I send mail with Airsure®?

You can send mail by Airsure® to 35 destinations. They are:

European Union Zones*
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia ,Luxembourg, Malta, Netherlands, Portugal, Republic of Ireland, Spain and Sweden

* Airsure® to European Union destinations is subject to VAT at the standard rate.

Non European Union Zones
Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland

Rest of the World
Australia , Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA

Why don’t you deliver to more countries?

In order to ensure the best handling and to confirm your items have been delivered, we limit the number of Airsure® destinations only to those countries that share our service and technical standards.

Are all Airsure® items electronically tracked until they are delivered?

We track all Airsure® items until they leave the UK. The item is then handed over to the destination country's postal service as a priority item, where it continues to be tracked until delivery. In most circumstances you will be able to get online confirmation of delivery. Find out more about our Track & Trace tool.

Is a signature taken on delivery?

When your mail is delivered, the item will be electronically scanned by the postal operative delivering it to confirm it has arrived. A signature is not taken, but an electronic delivery confirmation is used to update our tracking tool.

Learn more about Track & Trace.

How much faster is Airsure® than Airmail?

Airsure® is generally a day faster than standard Airmail. Which means the aim is:

• two working days after posting to Western Europe
• four working days after posting to Eastern Europe and postal subsidiaries (Islands and Principalities)
• six working days after posting to the Rest of the World.

Do I need a Customs Declaration?

You do if you’re sending an Airsure® item containing goods to a country outside the EU (e.g. the USA or Australia). You must complete, sign and date the declaration and state your name and address on the front of the package.

PLEASE NOTE: Items worth up to £270 must carry customs declaration CN22 and items worth over £270 must carry customs declaration CN23 and the SP126 plastic envelope.

Find out more about customs.

What if I want to send something worth more than £500?

You can still use Airsure® to send items worth over £500 but we don't offer compensation to cover the value of the items over this amount. You can take out additional private insurance to cover the full value of your goods.

Can I use Airsure® to send mail to a BFPO address?

Airsure® cannot be used to send items to BFPO addresses. Use our special BFPO services for that. Find out more about our HM Forces Mail.