Service Update

We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors. In those cases, we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

• Altens DO (AB10, AB11, AB12 and AB35)
• Ashington DO (NE22, NE62, NE63 and NE64)
• Barry DO (CF62 and CF63)
• Batley DO (WF5, WF15, WF16 and WF17)
• Belfast West DO (BT10, BT11, BT12 and BT17)
• Bingham DO (NG12 and NG13)
• Bristol East DO (BS5)
• Brixton DO (SW2)
• Calderway DO (WF12, WF13 and WF14)
• Canvey Island DO (SS8)
• Clevedon DO (BS21 and BS49)
• Congleton DO (CW4 and CW12)
• Dundee East DO (DD4, DD5 and DD7)
• Dunstable DO (LU5 and LU6)
• Dyce DO (AB21)
• Eastwood DO (NG16)
• Ebbw Vale DO (NP23)
• Erskine DO (PA7 and PA8)
• Glenrothes DO (KY6 and KY7)
• Gloucester North DO (GL3 and GL4)
• Gravesend Rural DO (DA12 and DA13)
• Grimsby DO (DN31-DN37)
• Hyde DO (SK13, SK14 and SK16)
• Inverclyde DO (PA14 and PA19)
• Inverurie DO (AB51 and AB52)
• Johnstone DO (PA5, PA6, PA9, PA10 and PA12)
• Kettering DO (NN14-NN16)
• Kidsgrove DO (ST7)
• Kingswood DO (BS15 and BS30)
• Lichfield DO (WS7, WS13 and WS14)
• Lisburn DO (BT26, BT27 and BT28)
• Lochgelly DO (KY5)
• Londonderry DO (BT47 and BT48)
• Mid Rhondda Ganol DO (CF39 and CF40)
• North Tyneside DO (NE25-NE30)
• Northfield DO (B31)
• Northwich DO (CW8 and CW9)
• Nottingham South DO (NG2 and NG12)
• Ongar DO (CM5)
• Plympton DO (PL7)
• Pontefract DO (WF7, WF8, WF9 and WF11)
• Prescot DO (L34, L35)
• Radstock DO (BA3)
• Renfrew DO (PA4)
• Sleaford DO (NG34)
• St Helens DO (WA9, WA10 and WA11)
• Thornbury DO (BS35)
• Tipton DO (DY4)
• Uddingston DO (G71)
• Warrington DO (WA1, WA2, WA4, WA5 and WA55)
• Wellington DO (TA21)
• Westhill DO (AB13, AB14 and AB32)
• Whitehaven DO (CA18-CA20, CA26 and CA28)
• Whitwood DO (WF6 and WF10)
• Wigan DO (WN1-WN6)
• Wolverhampton NE DO (WV11 and WV12) 
• Yate DO (BS37)

If you need to collect an item for which we've left a 'Something for You' card, please check royalmail.com/services-near-you for details of our Customer Service Point locations and opening hours.

The Met Office has issued an amber weather warning for flooding across parts of the UK on Sunday, 14 December and Monday, 15 December 2025.

This may cause disruption to mail delivery, collection, and distribution. While we will do our best to maintain operations where it is safe, the safety of our people remains our top priority.

The Met Office warning covers parts of the following areas from 6 am on Sunday, 14 December until 6 pm on Monday, 15 December 2025:

• North West England (CA and LA)

Please note, this list is not exhaustive, and there may be other postcode areas affected. It is always best to check the Met Office website for the latest information.

How does the weather affect my deliveries? 

When there is severe weather - such as significant snowfall, icy conditions or localised flooding - your street or some of the roads on route to your address may become too dangerous to access. We will always make every attempt to get your mail to you daily, if it’s safe for us to do so. Our postmen and women may start their rounds but are unable to finish them because of issues along the way. Conditions can improve or deteriorate quickly, so we undertake risk assessments throughout the day to ensure we’re doing all we can to get to as many addresses as possible. And we always work hard to return to full services as quickly as it’s safe for us to do so. 
 

Will my business mail be collected today? 

If we think there’s anything that may prevent us from collecting your business mail – whether that’s due to resourcing issues, severe weather or unplanned road closures - we’ll make every effort to let you know. This could be by telephone from one of our local collection managers, or an email from our Customer Service Team. We’ll get in touch even if we can’t say for certain if we’ll get to you or not as the disruptive issues continue to change, because we know how important it is that you have information so you can plan. Every effort is made to be there for you and to ensure we let you know if there’s a chance we won’t be.  

Our last posting dates for Christmas are now available on our website.

Please visit our Last Posting Dates webpage.

Public and local holidays

We deliver and collect your mail on most days of the year, including Saturdays. However, we don’t usually deliver or collect on public or local holidays. (Please note: Local holidays are subject to change).

Please use the links below to see the public and local holidays and how they will affect our services.

England and Wales 2025

Northern Ireland 2025 

Scotland 2025

England and Wales 2025

Northern Ireland 2025

Scotland 2025 

To find out about the latest incidents affecting post across the world, please visit our International Incident Bulletin page.

Customers sending items requiring a customs declaration (such as goods or gifts) internationally are asked to purchase postage online, through shipping solutions or over the counter at Post Office branches rather than using stamps or meters.

In addition to the Tracking information available through the Royal Mail website, senders and recipients may be able to access additional tracking information on the destination posts webpages.

Keep up to date with information about Royal Mail services in your local area. Sign-up to receive our service alerts.