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With Royal Mail Tracked Returns®, shoppers can now choose to drop items into our UK-wide network of Parcel Lockers, Royal Mail Shop outlets and Postboxes. This is in addition to our Royal Mail Customer Service Points, Parcel Drop-boxes, and Post Office branches. Or with Parcel Collect, our posties will pick up items from over 30 million doorsteps…
and can even bring the label!
Making returns a positive thing!
78% of online shoppers agree that a good returns experience would make them more likely to shop with a retailer in the future.*
The Royal Mail Tracked Returns® portal will help your returners to self-serve with tracking updates, reducing “where is my refund” enquiries at your busiest time of year.
Items will arrive back within 2-3 working days, and you can access daily return reports to help you resell return items fast!
*Mintel Consulting, Online Retailing Consumer Report 2025. Research conducted with Online Shoppers.
We now have over 130,000 drop off locations for even greater convenience!
- 115,000 Postboxes are ideal for smaller items
- 1,400 Parcel Drop-boxes
- 2,000 Parcel Lockers and growing!
- 8,000 Royal Mail Shop outlets (in local convenience stores)
- 11,500 Post Office branches
- 1,200 Customer Service Points
We’re always looking for new ways to make shopping easier for our customers. Introducing more delivery options will give them even more flexibility and convenience, whether that’s picking up an order on the go or returning it at a time that suits them
Gary Baines, Head of Digital, shoezone
And what’s more!
You can also offer your customers a Click & Collect option for their deliveries from a local
Parcel Locker, Royal Mail Shop outlet, Post Office branch or Customer Service Point.
More reasons to try Royal Mail Tracked Returns®
Offering a 2-3 day delivery aim and daily notifications – designed to keep
your customers in the loop and help you refund and resell items quickly.
£150 compensation
On the rare occasion things don’t go to plan, Tracked Returns includes the added reassurance of up to £150 compensation
Custom returns portal
The portal can be personalised with your branding, upholding a consistent experience through the returns process
Returns you can trust
Let your customers choose a trusted doorstep postie collection or a choice of local drop off points.
Build customer loyalty
Offer customers a seamless returns process to help boost customer loyalty and reduce cart abandonment
Convenient doorstep collection
Encourage shopper loyalty with Parcel Collect. Offer your customers the choice to have their return items collected and the postie will even bring a label if they select a label-less doorstep collection option on our Tracked Returns portal.
The variety and number of returns options is good,
and the collection from the doorstep is great.
Brian O’Donnell, Managing Director, All Jigsaw Puzzles
Returns that practically send themselves
Effortless returns
Boost reassurance with a branded returns portal, providing your shoppers with a hassle-free way to choose their most convenient drop off location and produce a returns label online.
Printer free returns
Your customers have the option to bring their item and return QR code to their local Royal Mail Shop outlet, Parcel Locker, Customer Service Point or local Post Office branch and they’ll provide the label.
Easy returns drop off
If the parcel has a label, customers can simply drop it into any secure Parcel Drop-box or smaller items can be popped into any Postbox (proof of posting is available on the app).
Our returns infographic
Already offer Royal Mail Tracked Returns®?
Add our returns infographic to your website, and show your customers the whole range of options you offer.
Download our infographic
FAQs
There are a couple of steps you can take;
- Receive our out of home locations from Royal Mail. To do this, you can integrate with our local collect API (put link to API portal here)
- Update your checkout to show click and collect options.
- If you are using a 3rd party integrator (for example, Linnworks, Intersoft etc.), or an E-commerce platform (Shopify, Magento etc.), you will need to confirm with them to ensure compatibility of their systems.
Once these steps are taken, you can start to offer alternative delivery options to your customers almost immediately.
An API is software that enables two applications to talk to each other, for example, facilitating sharing of information between your systems and Royal Mails.
In the first instance, you should reach out to your IT specialist or web provider/integrator who will be able to assist.
This will allow you to offer your customers more convenient delivery options.
Local collect is a free service from Royal Mail.
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