Royal Mail has applied a fuel surcharge for contract parcel products since 2nd April 2013.
The application of a fuel surcharge is established practice in the parcels delivery market. Prior to April 2013 Royal Mail included these costs into the overall parcel price. This change brought Royal Mail in line with other parcel delivery companies who already apply a fuel surcharge.
A fuel surcharge of 3% is applied on the product price after any discounts or commissions, and before VAT. We have kept this surcharge considerably lower than other delivery companies.
From 2nd April 2013 we are have applied a fuel surcharge to Royal Mail Special Delivery Guaranteed by 9am, Royal Mail Special Delivery Guaranteed by 1pm, Royal Mail Tracked 24, Royal Mail Tracked 48, Royal Mail 24, Royal Mail 48, Special Delivery Guaranteed Returns, Royal Mail Tracked Returns and Mail Order Returns.
We will honour Customers’ fixed price contracts on Royal Mail Special Delivery Guaranteed by 9am, Royal Mail Special Delivery Guaranteed by 1pm, Royal Mail Tracked 24, Royal Mail Tracked 48, and Mail Order Returns for the duration of their contract term, excluding any extensions agreed to the term after 1st March 2013. We informed all customers in writing in early March, as part of our annual tariff briefing.
We will communicate any fuel surcharge rate changes 30 days in advance, via this page.
Fuel surcharges will not apply to non-contract business and consumer parcel services.
Introducing a new surcharge on international services*
Royal Mail is introducing an International surcharge on 3rd January 2017 in order to help us respond to the impact of the volatile currency market on key cost areas for our business; fuel, conveyancing and International delivery charges. A flexible International surcharge enables us to keep prices as low as possible while enabling us to react to future currency and fuel related cost changes.
An International surcharge of 3% will be applied to the product price after any discounts or commissions and before any applicable VAT.
From 3rd January 2017 we will be applying a surcharge to the following International services; International Business Tracked, International Business Tracked & Signed, International Business Signed, International Business Mail, International Business Parcels, International Business Parcels Returns, International Business Mail Response services - Local Look options.
We will communicate any International surcharge rate change 14 days in advance, via this page. International surcharges do not apply to International non-contract business and consumer services.
*Royal Mail Specific Terms and Conditions for International Business Services (7.1) 10 October 2016.
Royal Mail Tracked
For Royal Mail Tracked 24 and Tracked 48™ customers accessing the network through Regional Distribution Centres (generally those sending in excess of 300,000 items per year), items over 31.5 litres will be subject to a surcharge of £7.50 per item.
There are currently no international surcharges. However, any change to this situation will be notified on this page with at least 14 days notice.
Returns to sender
Where items are returned to sender for the below reasons, your items will be scanned and you will be charged at your agreed contract rate.
- Undeliverable items are not collected nor a redelivery arranged within the 18 day holding period
- Incorrect/incomplete address
- Recipient moved (gone away)
- Recipient refused