Online Business Account
The quick and easy way to place orders, manage your account, pay invoices and produce reports.
Despatch Manager Online
Take the time and hassle out of despatching packets with Despatch Manager Online.
Marketing, general correspondence and publishing mail calculator
Get an instant, online quote for your marketing, general correspondence or publishing mailing.
If you have an account with us you can create ready-to-print PPIs online or download files to provide to your designer or printer
Royal Mail Technical
If you need technical support for any of our products, including Advertising Mail, Sustainable Advertising mail, Publishing Mail and Business Mail, then visit our online technical resource centre.
Let our specialist team guide you
Different mailing houses have different needs, so we’ve set up a specialist mailing house team in Stoke to offer you the best standard of service.
The mailing house support team have product information and technical advice at their fingertips. They can:
- help with advice on how to present mail
- help you improve your performance and take advantage of the incentives available
- predict what sort of service levels will be required to handle a particular project.
Since we introduced the Named Customer Contact process in November 2011, every mailing house knows by name the person they can get in touch with, whatever the query. We offer a one-to-one service that means we get to know the specific needs of each business we work with. Whatever the issue, if we can’t deal with it on the phone, we’ll send someone out to the mailing house to work on site to get a particular mailing absolutely right.
If you need to know who your Customer Service adviser is, please call 0845 113 402.
The team can also sign you up to the Strategic Mailing Partnership™ - our collaboration with mailing houses that is helping us achieve our vision of ‘Better Mail’. The focus is on improving mail presentation, performance and perceptions – and we are making great progress in all areas with the support of a tremendous Partnership Board.
The Strategic Mailing Partnership™
A unique collaboration between Royal Mail and mailing houses, The Strategic Mailing Partnership™ is free to join and lets you get involved in future product and service development discussions and get to participate in specialist industry and product workshops. It is also a fantastic opportunity to network and share knowledge with your peers.
Partners in Quality
If you pride yourself on quality, error-free mail outs, then join our Partners for Quality scheme. It’s free to join and we’ll promote all mailing houses that achieve our performance criteria, helping you to win new clients.
Partners in Growth
We'll help you to generate growth through our third-party referral scheme. As a partner, you can earn 1%-3% commission of any new business referrals. We'll even give you commission for new opportunities from existing customers.