What is Mailmark Franking?
Mailmark Franking is our newest and most efficient Franking mark. It supersedes the traditional ‘town and crown’ die with a machine readable 2D barcode.
Automatic selection of Royal Mail franking products on your mailmark franking machine.
- No need to look at charts.
- Minimised incorrect pricing.
- Less underpayment/overpayment and administration fees.
- Simple automatic price updates whenever changes are made.
Exceptionally professional finish on all your mail.
Mailmark franking machines have the lowest prices for Royal Mail franking products/services.
New response product
Access to a new Prepay Business Reply product that will drive responses to your business and generate revenue.
Pre Pay Reply has benefits which are of real value
Gives your customers an incentive to reply.
Gives your customers an incentive to reply quickly.
Enhances customer experience.
Gives your customers control over speed of return with 1st or 2nd Class.
Sector Use Pre Pay Reply for How can I use Pre Pay Reply? Banks/Financial advisers Mortgage application form returns Solicitors Terms contracts, procedures, divorce Estate agents Signature on house deed, rental agreements Councils Penalty notice payment Court services Confirmation of court attendance Debt collection Payment instalment Hospitals/police Confirmation of urgent appointment Education Admission applications
Automatic price updates
Your tariff will automatically update whenever changes occur.
Pre Pay Reply
Access now to the Pre pay reply service so your customers don’t need to pay to return documents back to you.
More products you can pay for are in development for the future.
The best prices in franking will be through Mailmark machines
What can you buy on Mailmark franking at the lower rates?
- 1st and 2nd class Letters
- Large Letters - standard and Signed for
NB: All the rest of the prices remain the same, see Mailmark franking and SMART/standard prices
Maintenance of franking machines is carried out by Royal Mail authorised Maintainers.
Choose from our list of authorised Manufactures / Independent inspector/ maintainers
Royal Mail does not recommend one party over another.
Remember, it is up to you to ensure your franking machine is kept in good working order, as highlighted in the Legal Scheme for franking Letters and Parcels.
Contact your Franking Manufacturer or Independent supplier to talk through the options that apply to you.
You might be able to upgrade your machine software, or lease or buy a Mailmark enabled machine.
- Decide whether Mailmark Franking will benefit your business.
- Consider frequency of use, convenience and cost benefits of a new machine.
- Can you replace your machine or upgrade the software?
Depending on the current machine, you could include integrated scales, intuitive touch screens, print quality and the capability to reclaim VAT on eligible Royal Mail postal services.
- Can I use any colour envelopes with Mailmark franking?
- What happens if we move?
- My Mailmark machine changes the time automatically at 1700 but we don’t post or have a collection until later, what do I do?
- Should I use red or blue ink?
- Is my machine ready for Mailmark?
- Can I get reports on where my mail is at Royal Mail?
- How can I get a Mailmark Franking machine?
Search help for more answers...
Can I use any colour envelopes with Mailmark franking?
No, white envelopes only please.Back to top
What happens if we move?
Any machine that moves location needs to be re-licenced (the franking scheme states this) as we need to know where the machine is located should we need to go and inspect it. The manufacturer must also have the franking machine die number on their database at the correct address which is on the licence.Back to top
My Mailmark machine changes the time automatically at 1700 but we don’t post or have a collection until later, what do I do?
New Mailmark franking machines will switch the date over to the next day’s date at 5pm automatically. Mail franked later in the day and posted in a post box or at a Post Office® that fails to meet our last collection time will already be dated correctly. (With SMART or standard machines the date must be the date of posting before cut off time, this has not changed.)Back to top
Should I use red or blue ink?
You will need to use blue ink in Mailmark® franking machines, and transition to blue ink on your Smart machine when you run out of red ink, even if you don’t change your machine. Standard franking machines continue to use red ink.Back to top
Is my machine ready for Mailmark?
You need to contact your machine provider to find out whether you can upgrade software or if you need to get a new machine.Back to top
Can I get reports on where my mail is at Royal Mail?
At present there is no reporting available for Mailmark Franking.Back to top
How can I get a Mailmark Franking machine?
Visit www.royalmail.com/franking and see the list of authorised inspector maintainers and repairers. There are 4 manufacturers and 23 Independents and Royal Mail cannot recommend one over another. The choice is entirely yours.Back to top