Royal Mail Business Keepsafe™ - stops business mail delivery and holds mail and post while you’re gone

Don’t want to advertise that you’re out of the office? A tell-tale pile of mail does just that. Business Keepsafe™ is a simple, low-cost solution to the problem. It takes just five days to set up and also:

helps prevent fraud
ensures your mail is kept safe for up to 66 days
delivers all your mail the first available day after you open.

Prices

Business Keepsafe™ prices
Keep for up to	Price
Up to 66 days at any time	£46

Set up your Business Keepsafe™
We know how busy you are, so we’ve made setting up Business Keepsafe™ as straightforward as the service itself. Apply as soon as you know you’ll be away. The earlier the better. We need five working days to set up your Business Keepsafe™.

Choose how to apply:
1. Download and complete the Business Keepsafe™ application form.
2. Pick up an application form from your nearest Post Office®.
  
  and post it with payment to:
  
  Royal Mail Keepsafe™ Team
  PO Box 944
  STOKE ON TRENT
  ST1 5DB
3. Call the Business Keepsafe™ team on 08457 777 888. If you're calling from outside the UK, call +44 1782 668 007. You’ll be asked for payment details.
Things to remember

Please read the terms and conditions carefully when you complete the application form.

We won’t hold mail for any organisation whose name is not specified on the application form. If not specified, these items will be delivered as normal. If you need to list more organisation names, use a separate sheet. Please ensure that you tell us the name of your organisation and include any variations or abbreviations.

Tell us when you want the service to end. We will deliver your mail on the first available delivery day after your requested end date.

if you’re applying by post don’t forget to enclose your payment.
Frequently asked questions
I’m re-opening earlier than I originally expected, can I go into my local Delivery Office and pick up my mail?

Is there anything you won’t keep for me?

What if I receive mail that needs a signature while I’m closed?

I’ve got a Redirection in place, how is this affected?

I run my business from home, which service do I apply for Business or Personal?

I’ve got a Business Keepsafe™ and mail has been delivered, what shall I do?

Search help for more answers...

Search Help and Support

I’m re-opening earlier than I originally expected, can I go into my local Delivery Office and pick up my mail?

No, our Delivery Office personnel are not allowed to hand over your Business Keepsafe™ mail. This is for the security and protection of your mail. To receive your mail you will need to cancel your Business Keepsafe™. To do this call us on 08457 777 888 or, textphone 0845 600 0606. If you're calling from outside the UK, call +44 1782 668 007. Alternatively, please let our Business Keepsafe™ team know in writing.

Royal Mail Keepsafe™ Team
PO Box 944
STOKE ON TRENT
ST1 5DB

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Is there anything you won’t keep for me?

Yes, if we can see an item contains something perishable, e.g., flowers, we will either return it to the sender immediately or dispose of it at our discretion. For more details see our Business Keepsafe™ terms and conditions.
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What if I receive mail that needs a signature while I’m closed?

We will try to obtain a signature from you when you re-open and we deliver the mail we’ve been holding for you. If you’re not available when we deliver we will leave a ‘Something For You’ card as we normally do. However, if you’re closed for more than 18 days after the signature was due, we will need to return these items to the sender. You will know you were due an item that required a signature as we will place a ‘Something For You’ card with your mail when you reopen. So please check the date on the ‘Something For You’ card. If it is over 18 days old we will have returned the item to the sender.
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I’ve got a Redirection in place, how is this affected?

If your Business Keepsafe™ is for your new address then all your redirected mail from your old address will be held along with mail addressed to your new address at your new local Delivery Office.
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I run my business from home, which service do I apply for Business or Personal?

To hold your business mail you need to apply for a Business Keepsafe™ we’ll include the holding of your personal mail in with the fee. This includes sole traders. The fee will also cover other members of the household who want their mail held.
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I’ve got a Business Keepsafe™ and mail has been delivered, what shall I do?

Please go to Business Keepsafe™ Help & Support for any problems you may be experiencing with this service.
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Product documentation

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Business Keepsafe™

Holding your mail and keeping your deliveries safe while you are closed

Prices

Set up your Business Keepsafe™

Choose how to apply:

Things to remember

Frequently asked questions

Search help for more answers...

I’m re-opening earlier than I originally expected, can I go into my local Delivery Office and pick up my mail?

Is there anything you won’t keep for me?

What if I receive mail that needs a signature while I’m closed?

I’ve got a Redirection in place, how is this affected?

I run my business from home, which service do I apply for Business or Personal?

I’ve got a Business Keepsafe™ and mail has been delivered, what shall I do?

Product documentation

Want fast response to ads and mailings?

Deliver your Direct Mail strategy the sustainable way

Search our help centre

Top topics

Business Keepsafe™

Holding your mail and keeping your deliveries safe while you are closed

Prices

Set up your Business Keepsafe™

Frequently asked questions

Product documentation

Want fast response to ads and mailings?

Deliver your Direct Mail strategy the sustainable way

Search our help centre

Top topics

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