Trust Royal Mail to get mail from your premises and into our delivery network as quickly and cost-effectively as possible. If you need a one-off collection, ordering a Single Collection service is the fast and easy answer. If you need a Monday-Friday collection, you can choose from a time we assign or request one that’s better for you. If you’re also looking for a Saturday Collection, we’re happy to offer you a time or let you pick one.
- Collections at the same time each day.
- Standard and urgent mail and parcels.
- Special Delivery™ and mail for international destinations.
- Free Weekday Collection if you spend over £15,000 a year with us.
Our Collections service is flexible. We do our best to offer the services you need when you need them. You can choose from the following:
- Single Collection
- Weekday Collection
- Saturday Collection
- Timed Collection
We can assign you a collection time, or you can opt for Timed Collection which gives you the opportunity to choose your time slot.
In every case you get a consistent, efficient and value-for-money service.
Book a Collection online or call us on 08457 950 950*.
Collections Time of collection Price (exc. VAT) Annual spend with Royal Mail less than £15000 Timed Weekday Collection Chosen by Customer £1,792.00 Weekday Collection Allocated by RM £787.00 Saturday Collection Allocated by RM £246.00 Timed Saturday Collection Chosen by Customer £479.00 Annual spend with Royal Mail more than £15000 Weekday Collection Mutually agreed by RM and Customer Free Extra services Additional Floor Fee* £196.00 Single Collection** Allocated by RM £14.58 Prices in this table exclude VAT, which is charged at the standard rate.
*Additional fee for each floor, if the collection is not located on first floor of access.
**All collection times to be mutually agreed with the local collections manager.
Our collection time slots are allocated based on the number of Collection customers in each postcode area and the most cost efficient route to service existing and new customers.
If you want to send more than 4,000 letters or 1,000 packets or flats, or a combination of these, please give us at least 24 hours notice.
If you want to send international mail, different terms apply – please call your local sales centre on 08457 950 950 for more details.
VAT invoices are available on request for Single Collections paid for by debit card, credit card or Smart Franking Machine. VAT receipts will not be issued if payment is made by cheque, stamps or SmartStamp®.
If you are a regular user of our one-off collection service (over 40 times per year) it may benefit you to apply for our Weekday Collection service.
This is an additional fee per floor that our collection staff need to travel if the mail collection point isn’t at your first point of access. For companies that do not qualify for free collections the charge is shown in the table.
We’ve made buying Royal Mail Collections services as easy as possible.
Call our team on 08457 950 950*.
Please note: To book a Single Customer Collection (sometimes known as one-off or ad-hoc) for today please call us before 12:00pm.
Complete our online application and we’ll get in touch right away.
You can use your Franking Machine to pay for a collection. Find out more about Franking.
Guiding you through your first mail collection
- Address your mail correctly, using the right postcode
- Apply the correct postage
- Follow instructions on presenting your mail correctly
- If necessary, follow instructions on correct documentation
- Ensure your mail is ready on time and at your collection point with all the correct paperwork where applicable
If your mailing is over 4,000 letters or 1,000 large letters and packets and isn’t usually, please let us know as soon as possible, at the latest by 3pm the day before you intend to post. If you don’t have a local contact, call us on 08457 950 950* Monday to Friday to let us know.
- Can I change the address for my collection?
- How can I cancel my Customer Collection service?
- Can I change the time of my Collection?
- Can I specify the exact time I want my mail collected?
- I’ve received a letter telling me that my collection time will change. Why?
- The driver hasn’t turned up to collect my mail, what do I do?
- I pay for customer collection but I am now spending over £15,000 per year on Royal Mail products and services, how do I change to a free one?
Search help for more answers...
Can I change the address for my collection?
Yes. To confirm your new address and the date you’d like us to start collecting from there, send us an email.Back to top
How can I cancel my Customer Collection service?
To cancel your regular Collection, we’ll need one month’s notice. You can:
- Complete the following form online
- Write to us at:
Royal MailBack to top
Customer Account Processing Centre
PO Box 579
Can I change the time of my Collection?
If you don’t already pay for a Timed Collection, we’ll need to check that your local office can provide that service. Send us an email with your request. If the time you select isn’t available, you can apply for a Timed Collection Service. If you have a Timed Collection service, and want to change the time, send us an email with your request.Back to top
Can I specify the exact time I want my mail collected?
If you don’t apply for a regular Timed Collection, we can’t guarantee a collection time. We’ll try to agree a time within 15 minutes of your request, subject to availability.Back to top
I’ve received a letter telling me that my collection time will change. Why?
Our Operational Modernisation Programme is about making the best use of our people and equipment and as part of that we need to look at all our collection routes. To see the changes that are happening in your area, you can read our Operational Modernisation information.Back to top
The driver hasn’t turned up to collect my mail, what do I do?
It’s highly likely our driver is on the way and has just run into some unexpected traffic. However, if you are concerned, please call your local team contact or call us on 08457 950 950*. Please keep in mind that we’re unable to contact our drivers when they’re driving and collecting mail.Back to top
I pay for customer collection but I am now spending over £15,000 per year on Royal Mail products and services, how do I change to a free one?
If you spend £15,000 on Royal Mail products and services at the address we collect your mail from, you can change this to a free Customer Collection when we send your annual renewal invoice. You will have 30 days from the date on your invoice to make this request.
To complete your request, send us an email or write to:
Royal Mail Collections Team
PO Box 740
Quote your Customer Collection account number and evidence of your spend. Evidence of spend includes:
- Your account number(s) used for posting mail from the same site we are collecting from
- Your Franking machine DIE number(s)
- Your SmartStamp® receipts
- Any other valid proof of spend on Royal Mail’s products or services.
*Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.
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