Business Reply and Freepost Standard

Simple customer response to your mailings

Business Reply and Freepost Standard actively encourage businesses, customers and new prospects to react to your direct mail, magazine inserts or surveys. Use them to great effect for electoral communications, market research and surveys too.

At a Glance 

  • Only pay for the replies you receive
  • Opt for replies by 1st or 2nd Class
  • Pre-printed

What can you send?

Your mailing can be a letter, large letter or parcel, using 1st or 2nd class delivery within the UK. Respondents can post their replies in any Royal Mail letterbox and they don’t have to pay for a stamp.

Business Reply Standard

Business Reply Standard can be used for letter, large letter or parcel response on which you print a licence number, licence barcode and address that we supply. This enables us to deliver the mail and invoice you for the responses you receive.

Freepost Standard

Standard Pre-printed

With Standard Pre-printed, you get to pre-print the envelope with your address and Freepost licence number and then you supply the envelopes to your customers. This means that we can deliver the mail and invoice you for the responses you get back.

Design and print

If you prefer to produce and print your own licence number you can use our Artwork generator design tool to produce a mail piece image with your licence number, licence barcode, address and the indicia.

A 12 alpha character licence and barcode must be present on all mail pieces.

Design templates and guidelines

The new specification varies slightly between letter and large letter mail pieces, so your artwork needs to be accurate so that our machines can read and count it. Use our Artwork generator design tool via the link below to produce a mail piece image with your licence number, licence barcode, address and the indicia.

Does someone print your envelopes for you? Be sure to pass on your licence number and design to your print supplier. Find out more in our Response Services User Guide

If you would like to submit your designs to Royal Mail for approval prior to printing, then please post a sample envelope to the following address:

Freepost RESPONSE SERVICES
or
Response Services Team
Glasgow Mail Centre
20 Turner Road
GLASGOW
G21 1AA

How much does it cost?

You need a separate licence for each address that items are returned to which gives you 12 months usage.

For postage and licence prices refer to the rate card in the downloads section below.

Anything else you need to know?

Visit the Help page for more information and answers to frequently asked questions about this product.

Quick downloads:

Response Services User Guide

Royal Mail General Terms and Conditions

Royal Mail specific terms for response services

Response Services ratecard

 

*Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.