Shopping basket graphic with quote - UK customers shopped online 8 times in 2016 versus 7 times in 2015


For the past eight years, we've commissioned Delivery Matters research looking at the attitudes of online shoppers in the UK and around the globe.

This independent study provides insights into consumer attitudes towards
e-commerce and fulfilment.


Download now

Find out about online shoppers' expectations in the UK and abroad in 2016.


Trust Royal Mail  

Year on year, Royal Mail continues to be the most trusted national delivery company.

Trust translates into sales: 76% of online shoppers say they would buy through a retailer that used Royal Mail for delivery.

That's because Royal Mail delivers a service online shoppers trust.

Female graphic with quote - UK under 55's purchased an average of 9 items online in 2016 versus 7 items for those aged 55+


Happy shoppers

Online shopping shows no sign of slowing down with year-on-year growth continuing for both frequency and average spend, driven by marketplace shoppers and the under 55s.

UK and International editions

Our 2016 Delivery Matters UK report is now available for you to download. Coming soon, you'll be able to access our latest International research. In the meantime, take a look at our country reports from 2015.

Click on the links below to access
Country Availability
UK Download now
USA Download now
Australia Download now
Germany Download now
China Download now
France Download now
International Summary Download now
India Download now
Russia Download now
Italy Download now
Japan Download now
Canada Download now

Download Delivery Matters UK and International editions


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