We're dedicated to enhancing our services year-round. We're improving our tech and expanding our offerings and benefits to deliver a great 2024. Because when deliveries matter, it has to be Royal Mail.
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The UK’s greenest
delivery partner**At 218gCO2e per parcel, we have the lowest recorded gCO2e emissions per parcel of any major UK delivery company**
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Deliveries every
day… even SundayWith Royal Mail Tracked 24® and Royal Mail Special Delivery Guaranteed®, shoppers can even order on a Saturday and get it next day!
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Tracked services are now even better value
We’ve introduced more competitive rates for Tracked parcels up to 30kg. In the unlikely event that things go wrong we’ve increased compensation on Tracked products up to £150.
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Free collection of customer Tracked Returns!
We’ll pick up from your customer’s doorstep, safeplace or workplace at no extra cost with Parcel Collect (and bring the returns label).
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Guaranteed delivery
of fancy giftsYou can now send heavier or pricier items up to 20kg^ and £5,000 with Special Delivery Guaranteed.
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New super dooper
sorting hubOur hub spans 30 acres. That’s a lot of additional sorting space – enough to house 14 jumbo jets!
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Customer not in?
No problemIf your customer hasn’t nominated a Safeplace, we’ll auto-redeliver as standard – meaning less enquiries coming your way.
** Based on publicly available reported gCO2e per parcel from other UK parcel operators.
^ Excluding Royal Mail Special Delivery by 9am®
More capacity than ever
In addition to our existing North West super hub and parcel sort machines in our mail centres we have a new Midlands super hub that can process an extra 850,000 parcels a day.
Proudly postie powered
We’ve got more delivery hands than any other carrier (85,000 pairs of them!) and our posties mean we can deliver to every UK address every single day.
Trusted to truly deliver
Our posties are the local, safe pairs of hands in your customers communities. And we’re the most trusted carrier among major UK delivery providers!+
Great
worldwide reach
We use the local posties in over 230 countries and territories to provide a trusted pair of hands your global customers already know and rely on to deliver.
+ Mintel online consulting report 2023
From little packages to heavy boxes (and everything in-between)
Royal Mail
Tracked® delivery
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Fast and cost-effective
with 24 and 48 hour delivery aims -
Inflight delivery options
giving customers more control, for improved first-time delivery success -
Simple delivery notifications
providing a predicted day of delivery and an estimated window from 2 hours -
Increased compensation
now up to £150 for the rare occasion things don't go to plan -
Photo on delivery
provides proof of receipt for added peace of mind -
Tracking at 5 points along the way
Reducing ‘where is my item’ enquiries -
Now even better value for heavier weights
For parcels over 2kg and up to 30kg, Tracked is now even more cost-effective -
Customer not in? No problem
Posties can now choose a Safeplace, or we’ll attempt automatic next working day redelivery as standard, to increase first time delivery rates -
New Sunday delivery
with Royal Mail Tracked 24®, and Royal Mail Special Delivery Guaranteed®, lets you offer next day delivery, 7 days a week.
Guaranteed Delivery
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Ensures items arrives by 9am or by 1pm
the next day with a money back guarantee.+
Untracked option
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Two great value options
with a 24 and 48 hour delivery aim and online confirmation.
Parcelforce
express delivery
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Timed next day delivery
by 9am, 10am or noon, or delivery within one or two working days -
Inflight delivery options
giving customers more control, for improved first-time delivery success -
Total delivery clarity
with a named driver and 1-hour delivery window notification -
A generous size and weight allowance
so you can send parcels of up to 30kg, no problem -
Perishable goods
build loyalty with your foodie customers with next day perishables delivery -
Photo on delivery
now available as standard.
Same day delivery
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Perfect for urgent items
that just can’t wait.
And relax.
Our posties will collect your returns. For free!
Did you know? 3 in 5 online UK shoppers wouldn’t return to a retailer after a difficult returns experience.+
We offer proof of posting, end-to-end tracking and a 24 or 48 hour delivery aim with Royal Mail Tracked Returns®. So you can reassure shoppers their item is en route, and relist and resell items faster.
With Parcel Collect, your customers can stay in their PJs as our posties will pick up their returns from the doorstep or Safeplace.
Or if they’re happy to drop off, they can choose from 1,400 Parcel Postboxes (open 24/7) or their local Customer Service Point or Post Office.
Returns that practically send themselves
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Effortless and free collection of Tracked returns
with Parcel Collect, we’ll pick up your customer’s returns from their doorstep or a nominated Safeplace at no added cost. Plus our posties can even bring a label, so you don’t have to send one with every order -
Printer-free returns
with Labels to Go your customers just bring their QR code to a Customer Service Point or local Post Office and we’ll print their label -
Easy returns drop off at your customers’ convenience
via our secure nationwide of Parcel Postboxes.
We’re trusted on doorsteps across the globe
We partner with local postal carriers worldwide to deliver a great doorstep experience to overseas customers.
Not only are these carriers known and trusted by global shoppers, their knowledge helps to increase first time success and local language notifications add extra peace of mind.
Our range of Import One Stop Shop (IOSS) solutions will help you avoid delays and extra charges so you can ensure a smooth delivery experience for your European customers too.
Royal Mail International
Tracked delivery
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Full item visibility
with tracking updates and confirmation of delivery across 80 e-commerce countries+ -
Track like a local
and let your customers follow their parcel’s progress on the local postal provider’s website -
Streamlined despatch
via our dedicated Heathrow Worldwide Distribution Centre, plus priority handling within the overseas network -
Compliant customs data
via our shipping solutions such as Click & Drop® will help you avoid delays -
Up to £100 compensation
for lost or damaged items means you can confidently replace items -
Send parcels up to 30kg
to over 80 countries. This new heavier weight applies to medium parcels too (measuring up to 61x46x46cm).
Untracked delivery
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Great value reach
to over 230 countries and territories worldwide.
Parcelforce global
express and priority delivery
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Express delivery from next day
offers delivery by 10am to the USA, Canada by noon or Europe by close of play -
Priority worldwide delivery
from 2 working days -
A generous weight allowance
for parcels up to 30kg -
A generous size allowance
lets you send parcels up to 1.5m in length, no problem -
Put your customers in control
with inflight delivery options throughout Europe -
Award-winning dashboard †
for self-service tracking and reporting, providing a single view of all your deliveries.
Your parcels are in good hands with us
Whether you’ve dipped a toe into recycling or gone all in with a sustainable strategy, it makes sense to choose more eco-friendly and ethical shipping for your deliveries and returns.
Customers are leading with their feet, and choosing brands that provide greener products and supply chains, and clearly support their people in the workplace.
We’re the greenest carrier in the UK+
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Foot-forward delivery
Our posties walk up to a billion steps a day, making over half of our delivery routes wholly or partially on foot, giving us the lowest carbon footprint per parcel of any major UK delivery company -
Sustainable journeys
offer customers the chance to return at the same time as we deliver, with Parcel Collect -
A large electric fleet
We have the largest electric commercial van fleet in the UK with 5,000 electric vehicles (making up over 10% of our total fleet) -
Cleaner energy
We purchase or generate 99% renewable electricity and anticipate reaching our 100% target in 2024 -
Net Zero
Our Steps to Net Zero strategy aims to decarbonise by 2040 -
Reduced emissions
by moving more mail by rail and reducing the number of our flights.
Let’s talk about our people^
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98% of our UK team
are on permanent contracts -
Award-winning mental health
and wellbeing strategies in the workplace -
We believe in paying a fair wage
rather than paying per parcel delivered -
We’re a committed equal opportunities employer
and support the Government’s mission to have a million more disabled people in work by 2027 -
We’re part of the community
and are committed to giving back, by being involved in projects that make a real difference -
Our Royal Mail employees
stay with us on average for 18 years -
We’re striving to be more representative with
33% female board representation
as our target for 2025.
Marketing that delivers
Whether you’re looking to increase brand awareness, grow your customer base or simply remain front-of-mind with existing customers, mail could be the answer.
A whopping 94% of advertising mail is engaged with,+ so whatever your business goals, your marketing is in safe hands with our specialist mail services.
Hybrid Mail
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Save time and money
with a digital solution that allows your team to upload mail directly to our servers from home -
We’ll take it from here
to process, print and deliver your mail to the door.
Partially Addressed Mail
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Location-specific targeting
to reach small groups of carefully selected households -
No personal data required
as we’ll deliver to homes rather than individuals.
Door to Door
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Precise targeting
by location or demographic, to around 32 million addresses -
No personal data
we’ll deliver leaflets, flyers and brochures directly to customers’ homes.
Addressed Advertising Mail
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Strengthen relationships
with current customers, to prompt them online or in-store -
Grow your business
with precision targeting to expand your brand reach.
- † We’re open Monday to Friday, 9am-5pm. Calls may be recorded and monitored for training and compliance purposes.
Royal Mail and the cruciform are registered trade marks of Royal Mail Group Limited. Royal Mail Group Limited, registered in England and Wales, number 4138203, registered office: 185 Farringdon Road, London, EC1A 1AA.
© Royal Mail Group Limited 2024. All rights reserved.