Royal Mail | Parcelforce Worldwide

Sooooooooo many ways we can help you grow your business

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Two names,
one great-value reliable service.

Royal Mail and Parcelforce are known and trusted throughout the UK, and deliver that same doorstep experience across the world.

So many reasons to trust us to deliver. From Sunday delivery to doorstep returns, international shipping for parcels both big and small, green initiatives your customers will love and friendly local expertise – to keep your customers coming back for more.

When your business relies on quick, convenient delivery and returns, we’re the safest (and friendliest) pair of hands around.

We deliver every day
(even Sunday)

Your shoppers don’t take a day off, so neither do we. You can now trust us to deliver every day of the week – including Sunday.*

With Royal Mail and Parcelforce, you get the best of everything: send all sizes and weights with next day delivery, tracked or express timed options.

We’ll provide your customers with tracked notifications along the way, and options to change their delivery day or destination to a nominated Safeplace or neighbour if they’re not going to be home. To top it all off we’ll provide a photo on delivery** giving extra reassurance to you and your customers that items have arrived safely. With 75% of online shoppers agreeing proof of delivery is important+ we’ve got you covered!

*Only available with Royal Mail Tracked 24®, Royal Mail Special Delivery Guaranteed® and Parcelforce Express Sunday.
** Available with Royal Mail Tracked®, Royal Mail Special Delivery Guaranteed® and Parcelforce services.
+Mintel online consulting report 2023. Research conducted with Online Shoppers.

From little packages to heavy boxes
(and everything in‑between)

Royal Mail
Tracked® delivery

  • Fast and cost-effective
    with 24 and 48 hour delivery aims
  • Inflight delivery options
    giving customers more control, for improved first-time delivery success
  • Simple delivery notifications
    providing a predicted day of delivery and an estimated window from 2 hours
  • Click & collect option
    from a Royal Mail Customer Service Point or local Post Office
  • Increased compensation
    now up to £150 for the rare occasion things don't go to plan
  • Now even better value
    even for heavy parcels thanks to the introduction of more competitive rates for Tracked parcels up to 30kg
  • Customer not in? No problem
    Posties can now choose a Safeplace, or if delivery isn’t possible we’ll attempt automatic next working day redelivery as standard
  • Photo on delivery
    provides proof of receipt for added peace of mind.

Guaranteed Delivery

  • Ensures item arrives by 9am or by 1pm
    the next day with a money back guarantee.+

Untracked option

  • Two great value options
    with a 24 and 48 hour delivery aim and online confirmation.

express delivery

  • Timed next day delivery
    by 9am, 10am or noon, or delivery within one or two working days
  • Inflight delivery options
    giving customers more control, for improved first-time delivery success
  • Total delivery clarity
    with a named driver and 1-hour delivery window notification
  • A generous size and weight allowance
    so you can send parcels of up to 30kg, no problem
  • Perishable goods
    build loyalty with your foodie customers with next day perishables delivery
  • Photo on delivery
    comes as standard for all UK deliveries. Our drivers take a photo as proof of delivery which can easily be accessed on our website, along with the recipients name, providing extra reassurance that items have arrived safely.

Same day delivery

  • Perfect for urgent items
    that just can’t wait.

And relax.
Our posties will collect your returns

Did you know? 81% of online shoppers agree a good returns experience would make them more likely to shop with a retailer in future+

We offer proof of posting, end-to-end tracking and a 24 or 48 hour delivery aim with Royal Mail Tracked Returns®. So, you can reassure shoppers their item is en route (hello speedier returns!), and relist and resell items faster.

With our Parcel Collect service, your customers can pitch up in their PJs as our trusty posties will collect their returns from the doorstep for free.

Or if they’re happy to drop off, they can choose from 1,400 Parcel Postboxes (open 24/7) or go label-less at their local Customer Service Point or Post Office.

Returns that practically send themselves

  • Effortless and free collection of Tracked returns
    with Parcel Collect, we’ll pick up your customer’s returns from their doorstep or a nominated Safeplace at no added cost. Plus our posties can even bring a label, so you don’t have to send one with every order
  • Printer-free returns
    with Labels to Go your customers just bring their QR code to a Customer Service Point or local Post Office and we’ll print their label
  • Easy returns drop off at your customers’ convenience
    via our secure nationwide of Parcel Postboxes.

We’re trusted on doorsteps the world over

We partner with local postal carriers worldwide to deliver a great doorstep experience to overseas customers.

Not only are these carriers known and trusted by global shoppers, their knowledge helps to increase first time success and local language notifications add extra peace of mind.

Our range of Import One Stop Shop (IOSS) solutions will help you avoid delays and extra charges so you can ensure a smooth delivery experience for your European customers too.

Royal Mail International
Tracked delivery

  • Full item visibility
    with tracking updates and confirmation of delivery across 80 e-commerce countries+
  • Track like a local
    and let your customers follow their parcel’s progress on the local postal provider’s website
  • Streamlined despatch
    via our dedicated Heathrow Worldwide Distribution Centre, plus priority handling within the overseas network
  • Compliant customs data
    via our shipping solutions such as
    Click & Drop® will help you avoid delays
  • Up to £100 compensation
    for lost or damaged items means
    you can confidently replace items
  • Send parcels up to 30kg
    to over 80 countries. This new heavier weight applies
    to medium parcels too (measuring up to 61x46x46cm).

Untracked delivery

  • Great value reach
    to over 230 countries and territories worldwide.

Parcelforce global
express and priority delivery

  • Express delivery from next day
    offers delivery by 10am to the USA, Canada by noon or Europe by close of play
  • Priority worldwide delivery
    from 2 working days
  • A generous weight allowance
    for parcels up to 30kg
  • A generous size allowance
    lets you send parcels up to 1.5m in length, no problem
  • Put your customers in control
    with inflight delivery options throughout Europe
  • Award-winning dashboard
    for self-service tracking and reporting, providing a single view of all your deliveries.

Your parcels are in good hands with us

Whether you’ve dipped a toe into recycling or gone all in with a sustainable strategy, it makes sense to choose more eco-friendly and ethical shipping for your deliveries and returns.

Customers are leading with their feet, and choosing brands that provide greener products and supply chains, and clearly support their people in the workplace.

We’re the greenest carrier in the UK+

  • Foot-forward delivery
    Our posties walk up to a billion steps a day, making over half of our delivery routes wholly or partially on foot, giving us the lowest carbon footprint per parcel of any major UK delivery company
  • Sustainable journeys
    offer customers the chance to return at the same time as we deliver, with Parcel Collect
  • A large electric fleet
    We have the largest electric commercial van fleet in the UK with 5,000 electric vehicles (making up over 10% of our total fleet)
  • Cleaner energy
    We purchase or generate 99% renewable electricity and anticipate reaching our 100% target in 2024
  • Net Zero
    Our Steps to Net Zero strategy aims to decarbonise by 2040
  • Reduced emissions
    by moving more mail by rail and reducing the number of our flights.

Let’s talk about our people^

  • 98% of our UK team
    are on permanent contracts
  • Award-winning mental health
    and wellbeing strategies in the workplace
  • We believe in paying a fair wage
    rather than paying per parcel delivered
  • We’re a committed equal opportunities employer
    and support the Government’s mission to have a million more disabled people in work by 2027
  • We’re part of the community
    and are committed to giving back,
    by being involved in projects
    that make a real difference
  • Our Royal Mail employees
    stay with us on average
    for 18 years
  • We’re striving to be more representative with
    33% female board representation
    as our target for 2025.

Marketing that delivers

Whether you’re looking to increase brand awareness, grow your customer base or simply remain front-of-mind with existing customers, mail could be the answer.

A whopping 94% of advertising mail is engaged with,+ so whatever your business goals, your marketing is in safe hands with our specialist mail services.

Hybrid Mail

  • Save time and money
    with a digital solution that allows your team to upload mail directly to our servers from home
  • We’ll take it from here
    to process, print and deliver
    your mail to the door.

Partially Addressed Mail

  • Location-specific targeting
    to reach small groups of carefully
    selected households
  • No personal data required
    as we’ll deliver to homes rather
    than individuals.

Door to Door

  • Precise targeting
    by location or demographic,
    to over 32 million addresses
  • No personal data
    we’ll deliver leaflets, flyers and
    brochures directly to customers’ homes.

Addressed Advertising Mail

  • Strengthen relationships
    with current customers,
    to prompt them online or in-store
  • Grow your business
    with precision targeting
    to expand your brand reach.

From fashion to pharmacy and every sector in between, we’ve got a suite of services to meet the unique demands of your industry.

Find out more about which products
are best for your sector needs

Royal Mail and the cruciform are registered trade marks of Royal Mail Group Limited. Royal Mail Group Limited, registered in England and Wales, number 4138203, registered office: 185 Farringdon Road, London, EC1A 1AA.

© Royal Mail Group Limited 2023. All rights reserved.