You can now export parcels up to 30kg1 to over 80 countries with our new suite of Royal Mail International Tracked® and International Tracked & Signed services (30kg is the same weight as an Afghan hound… or 33 bunches of bananas!)2

And we’re expanding this new weight to larger items! You can now send up to 30kg1 in a medium sized parcel too.

1For medium sized parcels items must be max 61cm x 46cm x 46cm.
2There are certain items we restrict through our network. Please ensure you check our list of Prohibited and Restricted items to comply with international regulations.

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Make navigating customs
and international deliveries

a Pisa cake

We deliver to over 230 countries and territories, and our network of trusted local partners boost first-time delivery success worldwide. Plus, we’ll help you navigate customs so you can get the data right every time, wherever in the world your goods are going.

So what is the difference between our
International Tracked and Standard delivery services?

Standard Tracked
Countries available Over 230 Over 80
Weight limit 2kg 30kg1
Worldwide delivery aim 6-7 working days 5-7 working days
Compensation Up to £20 Up to £100 (Plus additional compensation up to £300 available)
Full tracking on local website No Yes
Online delivery confirmation No Yes
Delivery notification for recipient No Yes
Signature on delivery No Available with Tracked & Signed

1For medium sized parcels items must be max 61cm x 46cm x 46cm.

Watch the Spice Kitchen case study

We offer tracking on all of our international orders now. Royal Mail links up with the trusted networks in each of the countries we send to.

Sanjay Aggarwal, Founder, Spice Kitchen

Watch the Spice Kitchen case study

Deliver to the UAE and Saudi Arabia with our International Tracked service

Thinking of expanding your exports to the world’s fastest growing e‑commerce region?

We’re happy to say that we’ve partnered with Emirates Post and Saudi Post, who your shoppers will know and trust, to deliver in-country. We offer confirmation of delivery on arrival and Emirates Post has a 99% next day customs clearance delivery record, so you and your customers will have complete peace of mind.

With almost half of online sales in the Global Gulf Corporation (GCC) coming from overseas,3 now is the perfect time to extend your reach and capitalise on this fast growing market.

3 Emirates post - enabling Cross Border e-Commerce in the Middle East.

Exporting to Europe?

To support your compliance with the 1 July 2021 EU VAT changes, there are a wide range of Import One Stop Shop (IOSS) solutions to help ensure a smooth delivery experience to European customers.

Assisted IOSS solutions

If you don't want to register for IOSS yourself, there are a number of assisted options widely available to you such as Taxamo Assure. These third-party solutions are ideal if you simply want to concentrate on the selling.


Taxamo Assure

A simple pay-as-you-go option that lets you send items to the EU using Taxamo’s IOSS number. You won’t need to register or file tax returns.

Other options

Register yourself

Once registered, simply input your IOSS number into the correct field on your chosen Royal Mail shipping platform.

Sell through a marketplace

Marketplaces will likely have their own IOSS number, just include this in the pre-advice on your chosen shipping platform.

Delivery Duties Paid (DDP)

For items above the value of €150, DDP enables you to collect VAT from your customer at checkout, so you can pay EU tax authorities via Royal Mail.

Find out more about Royal Mail’s IOSS options

Want some help adding customs information in Click & Drop?

Providing the correct customs data is more important than ever. Click & Drop will help you get exporting right every time by capturing and generating customs data files and automatically creating the required labels.

Which journey you take on Click & Drop will depend on whether you’re sending a single product or multiple different products.

Here are our prohibited and restricted items

To comply with national and international regulations, and ensure we’re transporting goods safely, there are certain items we restrict or prohibit throughout our network.

Find out more