Deliver International | Royal Mail

Send parcels on a bon voyage – sending to Europe is smoother with International Tracked Priority

To learn more about Tracked Priority or get the 2025 European Snapshot, call 0800 177 7816† or fill in your details below

Royal Mail Group would like to keep in touch with you about our products, services and offers that might interest you. By clicking submit below you acknowledge that we may contact you by post, telephone, email and text message. If you do not want to hear from us by any or all of these means, please tick the relevant box(es) below:

We may, on occasion, still need to send you important service messages.

Royal Mail Group takes your privacy and security very seriously. For more details please read our Privacy Notice.

If you are sending less than 20 parcels a week the best solution for you is to buy postage online with Click & Drop or the Royal Mail App.

International Tracked Priority is a BRAND NEW service to
26 European destinations, delivered by our trusted partner GLS.

It’s commercially customs cleared under the Delivered Taxes Paid (DTP) delivery term or the Import One Stop Shop (IOSS), so recipients won’t face any unexpected charges (which makes 77% of Europeans more likely to buy!1). It also offers convenient Inflight options*, like changing the delivery date or redirecting to a new address (a feature 75% of European shoppers want!1), safe place, parcel shop or locker.

1 Royal Mail European Delivery Survey 2025
*Country dependent

2025 European Consumer Snapshot

We asked European shoppers what makes them tick: what do they expect from UK brands?
What builds their trust? How does delivery influence their purchasing? Find out here.

Download now

Send to the USA the easy way!

Send orders across the pond hassle-free, with our brand new PDDP service. Available on our Tracked, Tracked and Signed, Tracked Heavier and Standard service options, it offers simple customs clearance and a familiar experience.

For more information visit royalmail.com/usabusinessupdates or parcelforce.com/usaaccountupdates

How our range of International services can support your business

Truly global reach

With Royal Mail, you can deliver to overseas customers in over 230 countries and territories worldwide!

Tracked & trusted to the door

International Business Tracked offers tracking to 80 destinations and email notifications in 16 languages, reducing “where is my item” enquiries.

Make customs easy‑peasy

Our shipping solutions will help you navigate customs so you can get the data right every time, wherever in the world your goods go.

Heavy parcel? No problem

Export parcels up to 30kg and medium2 parcel dimensions to over 80 countries and territories with International Business Tracked Heavier.

The easy and affordable option

International Business Tracked along with our new PDDP service is the easiest and most cost-effective way to send to the USA! Plus, we’ve cut the cost of Tracked to Japan and Tracked Heavier to Germany.

A trusted network

We use trusted local partners like GLS and La Poste to deliver overseas, because they really know your shoppers’ communities.

2 There are certain items we restrict through our network. Please check our list of Prohibited and Restricted items to comply with International regulations.
Country weight restrictions may also apply, please check our country pages for more detail. For medium sized parcels, items must be max 61cm x 46cm x 46cm.

Which international business service is right for you?

Standard Tracked Tracked Heavier NEW Tracked Priority
Countries available Over 230 Over 80 Over 80 26 in Europe
Weight limit 2kg3 2kg4 30kg5 30kg5
Compensation no Up to £100 (Plus additional compensation up to £300 available) Up to £100 (Plus additional compensation up to £300 available) Up to £100
Full tracking on local website no yes yes yes
Online delivery confirmation no yes yes yes
Delivery notification for recipient no yes yes yes
Signature on delivery no Available with Tracked & Signed6 no yes
Inflight options no no no yes
Compatible with PDDP, IOSS or DTP PDDP & IOSS PDDP & IOSS IOSS only IOSS & DTP

3 Customers can send printed matter up to 5kg with the exception of Canada and Cambodia.
4 Customers can send up to 5kg to certain destinations.
5 For medium sized parcels, items must be max 61cm x 46cm x 46cm.
6 A signature is taken on delivery, however we do not provide a copy of the signature to you as part of the service and it’s not available to view online.

Watch the Spice Kitchen case study

"

We offer tracking on all of our international orders now. Royal Mail links up with the trusted networks in each of the countries we send to.

Sanjay Aggarwal, Founder, Spice Kitchen

"

"Watch the Spice Kitchen case study

Exporting to Europe? Easy!

We’ve got lots of useful articles and tips on our International hub. Visit Exporting Matters Hub to find out more.

To support you with your VAT obligations and compliance, there are a wide range of (IOSS) and (DTP) solutions available to help ensure smooth delivery to European customers. Ideal if you just want to concentrate on the selling.

IOSS Solutions

Register yourself

Once registered, simply input your IOSS number into the correct field on your chosen Royal Mail shipping platform.

Sell through a marketplace

Marketplaces will likely have their own IOSS number, just include this in the pre-advice on your chosen shipping platform.

Postal Delivery Duties Paid (PDDP)

For items above the value of €150, DDP enables you to collect VAT from your customer at checkout, so you can pay EU tax authorities via Royal Mail.

Find out more about Royal Mail’s IOSS options

Delivered Taxes Paid (DTP) solution

Available with our Tracked Priority service to 26 European destinations, for a seamless recipient experience.

Need help adding customs information in Click & Drop?

Providing the correct customs data is more important than ever. Click & Drop will help you get exporting right every time by capturing and generating customs data files and automatically creating the required labels.

Which journey you take on Click & Drop will depend on whether you’re sending a single product or multiple different products.

Prohibited and restricted items

To comply with national and international regulations, and ensure we’re transporting goods safely,
there are certain items we restrict or prohibit throughout our network.

Find out more

† We’re open Monday to Friday, 9am-5pm. Calls may be recorded and monitored for training and compliance purposes.

Royal Mail and the cruciform are registered trade marks of Royal Mail Group Limited. Royal Mail Group Limited, registered in England and Wales, number 4138203, registered office: 185 Farringdon Road, London, EC1A 1AA.

© Royal Mail Group Limited 2025. All rights reserved.