Royal Mail | Parcelforce Worldwide

Planning for Christmas? We'll take it from here

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Why we’re the best choice for your festive deliveries and returns.

Like you, we’re already gearing up for the busy festive season.
From investing in more people, to growing capacity and improving our technology – you can trust us to deliver your best Christmas period yet.

We’re as much a part of Christmas
as the other fella in red
(and we’re already getting ready)

We’re recruiting more posties, delivery drivers
and extra staff (delivering in our festive red vans).

Our improved
smart technology

makes tracking and rescheduling even easier.

Cast-iron contingency plans
mean that whatever happens (looking at you, snow), we’ll try our utmost to deliver.

We can provide deliveries
every day of the week

including Sundays to get your items there in time for Christmas.*

Extended opening hours
in our Customer Service Points and depots give your customers more flexibility.

More delivery options
to offer your customers, so they’re more likely to complete their purchase.

The option to Click & Collect
via the UK’s largest collection network,** handy for customers who are out and about.

Pop-up
processing sites

so we can accommodate even greater volumes.

Easier ways to return,
giving customers peace of mind that they’ll have a faff-free Christmas.

*Exceptions apply – no deliveries are made on bank and public holidays. Sunday delivery is only available with Royal Mail Tracked® 24 high and low volume services and Parcelforce Express Sunday.
**Triangle Management Services, 2021, UK Alternative Delivery Market Study.

Spare a thought for poor
abandoned baskets this Christmas…

45% of online shoppers don’t complete their purchases because they can’t see a delivery option they like.*
Thankfully, we make it easy to give your customers the chance to choose what works for them.

*Modern Retail, 2021. Ecommerce trends 2022: Experts’ predictions (modernretail.co.uk)

More delivery options
means a very merry checkout

Sending small things, multiple items or BIG or heavy gifts, we’ll get them under the tree before Santa, with our choice of Standard, Tracked or Express delivery options

Royal Mail
Tracked® delivery

  • Fast and cost-effective
    with 24 and 48 hour delivery aims
  • Inflight delivery options
    giving customers more control, for improved first-time delivery success
  • Simple delivery notifications
    providing a predicted day of delivery and an estimated window from 2 hours
  • Click & collect option
    from a Royal Mail Customer Service Point or local Post Office
  • Photo on delivery
    provides proof of receipt for added peace of mind.
  • New Sunday delivery
    with Royal Mail Tracked 24®, helps you deliver next day, 7 days a week.

Guaranteed Delivery

  • Ensures item arrives by 9am or by 1pm
    the next day with a money back guarantee.+

Untracked option

  • Two great value options
    with a 24 and 48 hour delivery aim and online confirmation.

Parcelforce
express delivery

  • Timed next day delivery
    by 9am, 10am or noon, or delivery within one or two working days
  • Inflight delivery options
    giving customers more control, for improved first-time delivery success
  • Total delivery clarity
    with a named driver and a 1-hour delivery window notification
  • A generous size and weight allowance
    so you can send parcels of up to 30kg, no problem
  • Perishable goods
    build loyalty with your foodie customers with next day perishables delivery
  • Photo on delivery
    available on request.

Same day delivery

  • Perfect for urgent items
    that just can’t wait.

“Thank you, but it’s just not quite me.”
Relax, our posties can collect your customers’ returns

Over half of shoppers have returned an item they bought online in the last 12 months.+ Make it easy for them to return and build shopper loyalty with our convenient drop off options or label-less returns from their doorstep.

We offer proof of posting, end-to-end tracking and a 24 or 48 hour delivery aim with Royal Mail Tracked Returns®.
So, you can reassure shoppers their item is en route (hello speedier returns!),
and relist and resell items faster pre Christmas.

Returns that practically send themselves

  • Effortless returns
    with Parcel Collect, we’ll pick up returns from the doorstep or from a nominated Safeplace and our posties can even bring a label^
  • Convenient 24/7 returns drop off
    via our secure network of Parcel Postboxes
  • Printer free returns
    with Labels to Go your customers just bring their QR code to a Customer Service Point or local Post Office and we’ll print their label.

We’re trusted to arrive before Santa
on doorsteps the world over

Big or small, tracked or express, we’ll help you reach festive shoppers around the globe. We partner with local postal carriers worldwide (who your overseas customers already know and trust) to deliver a great doorstep experience.

Our range of Import One Stop Shop (IOSS) solutions will also help you avoid delays and extra charges, so you can ensure a smooth delivery experience for your European customers too.

Royal Mail International
Tracked delivery

  • Full item visibility
    with tracking updates and confirmation of delivery across 80 e-commerce countries
  • Track like a local
    and let your customers follow their parcel’s progress on the local postal provider’s website
  • Streamlined despatch
    via our dedicated Heathrow Worldwide Distribution Centre, plus priority handling within the overseas network
  • Compliant customs data
    via our shipping solutions such as
    Click & Drop® will help you avoid delays
  • Up to £100 compensation
    for lost or damaged items means
    you can confidently replace items.

Untracked delivery

  • Great value reach
    to over 230 countries and territories worldwide.

Parcelforce global
express and priority delivery

  • Express delivery from the next working day
    offers delivery by 10am to the USA, Canada by noon or Europe by close of play
  • Priority worldwide delivery
    from 2 working days
  • A generous weight allowance
    for parcels up to 30kg
  • A generous size allowance
    lets you send parcels up to 1.5m in length, no problem
  • Put your customers in control
    with inflight delivery options throughout Europe
  • Award-winning dashboard ^
    for self-service tracking and reporting, providing a single view of all your deliveries.

Dreaming of a greener Christmas? We’re the UK’s
most sustainable carrier for letters and parcels+

Whether you’ve dipped a toe into recycling or gone all in with a sustainable strategy, it makes sense to choose more eco-friendly and ethical shipping for your deliveries and returns.

Customers are leading with their feet, and choosing brands that provide greener products and supply chains, and clearly support their people in the workplace.

We’re the greenest carrier in the UK+

  • Foot-forward delivery
    Around two thirds of parcel deliveries are made purely by foot or through a park and loop method, giving us the lowest carbon footprint per parcel of any major UK delivery company+
  • Sustainable journeys
    offer customers the chance to return at the same time as we deliver, with Parcel Collect
  • A growing electric fleet
    of over 3,300 vehicles with plans to grow to 5,500 by Spring 2023
  • Cleaner energy
    with 100% renewable electricity across all our buildings
  • Net Zero
    10 years sooner than most of our competitors – we’re aiming to decarbonise by 2040
  • Reduced emissions
    by moving more mail by rail and reducing the number of our flights

Let’s talk about our people^

  • 1 in every 175 people in the UK
    are employed by Royal Mail
  • Award-winning mental health
    and wellbeing strategies in the workpace
  • We believe in paying a fair wage
    rather than paying per parcel delivered
  • We’re a committed equal opportunities employer
    and support the Government’s mission to have a million more disabled people in work by 2027
  • We’re part of the community
    and are committed to giving back,
    by being involved in projects
    that make a real difference
  • Our Parcelforce drivers
    stay with us on average for 9 years
  • We're striving to be more
    representative with
    33% female board representation
    as our target for 2025.

‘Tis the season to deliver festive wishes.
Put your marketing mail in our posties hands

Whether you’re looking to increase brand awareness, grow your customer base or simply remain front-of-mind with existing customers, mail could be the answer.

A whopping 94% of advertising mail is engaged with,+ so whatever your business goals, your marketing is in safe hands with our specialist mail services.

Hybrid Mail

  • Save time and money
    with a digital solution that allows your team to upload mail directly to our servers from home
  • We’ll take it from here
    to process, print and deliver
    your mail to the door.

Partially Addressed Mail

  • Location-specific targeting
    to reach small groups of carefully
    selected households
  • No personal data required
    as we’ll deliver to homes rather
    than individuals.

Door to Door

  • Precise targeting
    by location or demographic,
    to over 31 million addresses
  • No personal data
    we’ll deliver leaflets, flyers and
    brochures directly to customers’ homes.

Addressed Advertising Mail

  • Strengthen relationships
    with current customers,
    to prompt them online or in-store
  • Grow your business
    with precision targeting
    to expand your brand reach.