Pharmacy solutions | Royal Mail – Parcelforce

Free up
your
precious
time with our
pharmacy
solutions

Whether you need a collection from your prescription fulfilment centre or delivery of repeat prescriptions to your patients’ homes, we can help.

Find out more on 0800 177 7239†

Find out more by completing your details and we’ll be in touch.

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If you are sending less than 20 parcels a week the best solution for you is to buy postage online with Click & Drop or the Royal Mail App.

Trusted prescription collection and onward delivery

Direct to patient delivery

We can handle the onward delivery to your customers, making life easier for those who can’t visit your pharmacy.

From repeat prescriptions to ad-hoc items like beauty products, we can help you reach every address in your local community with our Royal Mail Tracked 24®, 48 and Royal Mail Special Delivery Guaranteed® services.

We can collect from your prescription fulfilment centre

With Royal Mail Relay® we can collect your fulfilled scripts from your prescription fulfilment centre, and Relay has ISO 9001 certification, for added reassurance.

Peace of mind at the doorstep

With Royal Mail Tracked and Guaranteed services, we'll take a photo on delivery and send notifications to help reduce "where is my item" queries, plus we offer the option of Age Verification at the doorstep. Our Guaranteed service also offers optional ID Verification.

The UK's greenest carrier for parcels and letters*

We have the lowest carbon footprint per parcel of any major UK delivery company.* And the largest electric fleet, with 8,000 electric vehicles!

Prohibited and restricted items

It's important to check what items can be sent with us. More information on our prohibited and restricted goods can be found here.

Delivering more choice with Royal Mail and Parcelforce together

Royal Mail and Parcelforce Worldwide have combined to create the UK’s largest delivery network, meaning we’re set to scale up like never before to meet the growing needs of your pharmacy business. You can send items of all sizes, from letterboxable items like cough sweets to bulky toiletries all through one account - helping you deliver added value.

A community
partner you can
rely on

Just like you, our posties are the smiling and trusted faces of UK neighbourhoods.

You’re on the front line of patient care in your communities. With extensive experience in the delivery and returns of health screening kits, Royal Mail are familiar with handling sensitive and urgent healthcare items.

  • *Based on publicly available reported gCO2e per parcel from other UK parcel operators.
  • † We’re open Monday to Friday, 9am-5pm. Calls may be recorded and monitored for training and compliance purposes.

Royal Mail and the cruciform are registered trade marks of Royal Mail Group Limited. Royal Mail Group Limited, registered in England and Wales, number 4138203, registered office: 185 Farringdon Road, London, EC1A 1AA.

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