Royal Mail strike

Providing you with the latest news on industrial action/strike

Royal Mail strike

Providing you with the latest news on industrial action/strike

Services during Industrial Action

8 September 2022

We have received notification from the CWU union that they have called off their industrial action planned for 9 September. 

CWU members are taking strike action on 30 September and 1 October 2022. We’re sorry for the disruption this is likely to cause you. We’re doing what we can to keep services running, but customers should expect significant disruption.

Royal Mail has well-developed contingency plans, but they cannot fully replace the daily efforts of its frontline workforce. We will be doing what we can to keep services running, but customers should expect significant disruption. 

 
On days when strike action is taking place: 

  • We will deliver as many Special Delivery and Tracked24 parcels as possible
  • We will prioritise the delivery of COVID test kits and medical prescriptions wherever possible
  • We will not be delivering letters (with the exception of Special Delivery) 

 
What you can do:

  • Post your items as early as possible in advance of the strike dates 
  • Continue to post your items at Postboxes or Post Offices, however collections will be less frequent on days when strike action is taking place

FAQs

Consumer Customers

FAQs covering a range of topics including receiving, tracking, posting and returning items
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Business Customers

FAQs covering a range of topics including collections, dropping off items, tracking and deliveries
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Key information

Special Delivery Guaranteed: We will continue to accept, prioritise and deliver as many Special Delivery items as our resources allow during strike action. However, we cannot guarantee delivery of all items by 9am or 1pm next day. We will therefore suspend the next day guarantee for items sent the day before, during strike action and until our services are back to normal. Customers will not be able to claim compensation for items which are delayed during this period. 

Tracked 24 (including COVID test kits and medical prescription items): Tracked 24 items will be treated as a priority for delivery on days when strike action is taking place. However, significantly reduced resources mean there will be a delay to some Tracked 24 items posted the day before, on the day of and in the days immediately after strike action.

Items posted the day before, during or in the days after any strike action will be subject to delay. We will provide further details of the expected delays to items during the period of industrial action.

Delivery Offices and Customer Service Points will be closed on days when strike action is taking place. Please do not try to collect from or drop off items on these dates. They will reopen the day after strike action has finished.

Post Offices will be open and offering the usual range of services on days when strike action is taking place.

On all days of Royal Mail strike action, collections by Royal Mail from Post Offices will be limited. Customers should expect delays to items sent on strike days and on the days immediately after strike action.

You can continue to use postboxes throughout industrial action. Please bear in mind collections from post boxes will be limited on day/s of industrial action and delay to items should be expected. 

We want to get your services back to normal as quickly as possible after any strike action.

After industrial action takes place, we'll be increasing our network capacity and using additional resources to assist with getting services back to normal. 

Collections from business customers, Post Offices and post boxes will resume the day after strike action finishes. 

Deliveries will also resume the day after strike action finishes.  This will include accelerating the delivery of NHS and healthcare letters and critical Government mailings in the days following strike action.

Business Customers
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Consumer Customers
FAQs

Previous updates

The CWU has informed Royal Mail that they will call upon their members to undertake strike action on the following dates: 26 and 31 August and 8 and 9 September 2022. Royal Mail believes there are no grounds for industrial action. Royal Mail is ready to talk further with the CWU to try to avert damaging industrial action but it must be about both change and pay.

We have contingency plans in place, and will be working hard to minimise disruption and get our services back to normal as soon as we can to keep people, businesses and the country connected. Meanwhile you can continue to send your parcels and letters and we would encourage you to post early in advance of these dates.

We are disappointed CWU members have voted in favour of industrial action. A ballot result does not necessarily mean there will be industrial action and we have not been notified of any dates for potential action. For any industrial action to take place, the CWU must provide Royal Mail with 14 days’ notice. We will continue to seek an agreement with the CWU, but we must agree on the changes required to ensure Royal Mail can grow and remain competitive by being responsive to what customers need.

While we understand even a threat of industrial action causes concern, you can continue to send your parcels and letters. 

If we are notified of any industrial action dates by the CWU we will provide further guidance. We will have contingency plans in place to protect service and minimise disruption as much as is possible.