Tracked returns | Royal Mail Group Ltd

Return an item

Ways to return your item

Collect from me

We don’t just deliver, we’ll collect your parcels and bring a return label too.

Drop off your item

Print your label and drop off at a Parcel Postbox, Delivery Office or Post Office.

Arrange for your item to be collected. Book a collection

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Cookies Policy

Cookies are small text files stored by your device when you access most websites on the internet. We will use two types of cookies:

Session cookies - these expire when you close your browser and do not remain on your computer.
Persistent cookies - these are stored in the longer term on your computer. They are normally used to make sure the site remembers your preferences.

www.royalmail.com (this Website) uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant and error free as possible. Further information about the types of cookies in use on this Website is set out below.

By using this Website you agree to the use of cookies. Please note that certain cookies may be set the moment you start visiting this Website. You can choose to manage the cookies we use on this Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org .

Please note that preventing cookies is likely to impact the functionality or performance of this Website, or prevent you from using certain services provided through it. If you choose to prevent cookies, we cannot guarantee access to the services provided through this Website or be sure how this Website will perform during your visit. Preventing cookies will also affect our ability to update this Website to cater for user preferences and improve its performance.

The types of cookies we currently use on this Website are set out below. The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide .

Cookie Category	Details
Strictly necessary	Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies allow this Website to provide services at the request of users. This Website use strictly necessary cookies to: Identify you as being logged in to this Website Remember the goods and services you ordered when you get to the checkout page Remember things like information you've entered on order forms when you navigate to different pages during your session on this Website Remember things like service selections you have made which are essential for us to provide you with services you have requested Make sure you connect to the right service on our website when we make any changes to the way the website works
Performance	Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous. This Website use performance cookies to: Provide statistics on how this Website is used (including selections that you have made and goods and services that you have viewed, during your use of this Website) See how effective our adverts are Enable us to track and improve this Website by analysing visitor behaviour and results. Improve the management and performance of tags on this Website.
Functional	Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users. This Website use functional cookies to: Identify you as having consented to use of cookies by this Website Remember settings you've applied (such as layout, text size, preferences and colours) Remember selections you have made (such as search functions and results, and goods and services) Apply customised content segments to individual users Apply users' individual service specifications (such as usage or credit allowance) Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose
Targeting or advertising cookies	These cookies collect information about your browsing habits on this Website in order to make advertising both on this Website and other websites you subsequently visit relevant to you and your interests, to limit the number of times those adverts are served to you and to help measure the effectiveness of advertising campaigns. This website uses the following targeting/advertising cookies: Google / DoubleClick (you can learn more about how these cookies operate here: http://www.google.com/intl/en-GB/policies/technologies/ads/) Facebook (you can learn more about how these cookies operate here: https://www.facebook.com/about/privacy/update) Turn Audience (you can learn more about how these cookies operate here: http://www.turn.com/privacy/) Crimtan This cookie is used on the Marketreach.co.uk and RoyalMail.com MarketReach site sections. Its purpose is to create anonymous user profiles which enables us to deliver advertising that might be more relevant to you. (you can learn more about how these cookies operate here: https://crimtan.com/privacy/) Avocet The Avocet cookie enables us to tailor the advertisements you see on third party sites by understanding what interests you on our sites, such as the web pages you view and the reports you download. Data is held anonymously and is used to both target advertisement placement and monitor the effectiveness of our advertising campaigns on other websites. (you can learn more about how these cookies operate here: https://avocet.io/privacy-policy) Infinity Cloud This analytics cookie is used on the Mailmen.co.uk and RoyalMail.com MarketReach site sections. Its purpose is to understand the effectiveness of advertising that generated in-bound calls to Royal Mail related to marketing services offered. (you can learn more about how these cookies operate here: https://www.infinity.co/uk/privacy-policy) Decibel Insight In order to provide better content and service, this site uses the Decibel Insight web analytics service. Decibel Insight may record actions and movement, as well as basic interactions with website forms. Its purpose is to understand points of friction during your visit that will inform future enhancements or initiate additional support features. (you can learn more about how these cookies operate here: https://www.decibelinsight.com/privacy-policy) Microsoft/BingAds The BingAds cookie enables us to tailor the advertisements you see on third party sites by understanding what interests you on our sites, such as the web pages you view and the reports you download. Data is held anonymously and is used to both target advertisement placement and monitor the effectiveness of our advertising campaigns on other websites. (you can learn more about how these cookies operate here: https://privacy.microsoft.com/en-gb/privacystatement) LinkedIn This cookie is used on the Marketreach.co.uk and RoyalMail.com MarketReach site sections. Its purpose is to create anonymous user profiles which enables us to deliver advertising that might be more relevant to you. (you can learn more about how these cookies operate here: https://www.linkedin.com/legal/cookie-policy) Twitter This cookie is used on the Marketreach.co.uk and RoyalMail.com MarketReach site sections. Its purpose is to create anonymous user profiles which enables us to deliver advertising that might be more relevant to you. (you can learn more about how these cookies operate here: https://help.twitter.com/en/rules-and-policies/twitter-cookies) Eloqua (Oracle) In order to provide better communications and marketing services, this website uses the Eloqua marketing automation platform for email marketing purposes. We use cookies to recognise visitors and record demographic and behavioural information for customers and prospects. (You can learn more about how these cookies work here: https://www.oracle.com/uk/legal/privacy/privacy-policy.html) Tealium AudienceStream We use AudienceStream; a visitor data management platform, which uses cookies and other identifiers to recognise visitors to our websites. The purpose of this technology is to create a consolidated view of user interactions, in order to manage our communications. This helps ensure that our communications are relevant, timely and specific to the interests of the user. (You can learn more about how these cookies work here: https://tealium.com/privacy) Captify/AddNexus This cookie is used on the MarketReach.co.uk website and MarketReach’s sections of the RoyalMail.com website. Its purpose is to create anonymous user profiles which enables us to deliver advertising that might be more relevant to you. Captify utilises technology supplied by AddNexus to serve and process the cookie. (You can learn more about how these cookies work here: http://www.captify.co.uk/privacy-policy-opt) and https://www.appnexus.com/en/company/cookie-policy) You can also manage many organisations’ cookies used for online advertising at http://www.youronlinechoices.com/uk/your-ad-choices In order to provide better content and services, this website also uses the Trustpilot customer review service. Trustpilot contacts users with an invitation to leave feedback on their experiences with Royal Mail. Its purpose is to understand customer views and to use these to inform future enhancements to the website. If you place an order, your email address may be securely shared with Trustpilot so that they can contact you. If you do not wish to be contacted further you can unsubscribe from the service by clicking the email unsubscribe link. You can find more information about Trustpilot here: https://uk.trustpilot.com/

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