Return your item

Create your returns label for JAKI

Please return your unused and unsuitable item(s) to us within 14 days of delivery for a refund. Please note that we do not offer exchanges. Items must include all original tags and be in the same condition that it was received.
For more details, please view our full returns policy on our website at https://www.jaki.co.uk/pages/returns

• To complete your return please print off the Royal Mail label and attach it to the outside of your parcel. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
• Please include your original packing slip/ returns form with your order number clearly visible along with your items.
• If you cannot print at home, show the Royal Mail team your digital label and they will take care of the rest .
• Take your parcel to your nearest post office where you will be given a receipt. Please retain this as proof of postage until your return has been processed.
• Please allow up to 14 working days after it has reached our premises for us to process your return and refund.