Create your returns label for Rutland Cycling
If you choose to use either our DPD Local Drop off service or Royal Mail labels then a £3.50 charge will apply. This will be taken from your refund, or we will call you to take the payment manually. Parcels sent through these methods must not weigh more than 10 kilograms nor exceed dimensions of 50 centimetres x 50 centimetres x 60 centimetres.
We can often save you money on return postage of large or heavy items by using our couriers: we charge a flat fee of £60 for bike collections and £15 for oversized/high value items.
Remember, if items are faulty, damaged or not as described then we can only refund up to £10 for return postage. In these instances we strongly recommend that you use our returns services.
We recommend you obtain proof of postage or use a tracked service, as we cannot be held responsible for goods lost or damaged in transit. Please ensure that the service you use covers the value of the goods in the parcel.
Refunds and/or exchanges will be issued once the products have been received and inspected by Rutland Cycling and after any postage charges have been applied.
We do not offer free returns because we aim to keep the cost of the product as low as possible. Of course, if goods are found to be faulty, damaged or not as described, we will reimburse any cost incurred up to £10.