{"appConfig":{"epsApiConfig":{"stubUrl":"https:\/\/www.royalmail.com","baseUrl":"https:\/\/api-web.royalmail.com","mailpieces":"\/mailpieces\/v3\/","consignments":"\/customer-reference-tracking\/v1\/","events":"events","validateConsignment":"validate","user":"user","history":"history","summary":"summary","jwtToken":"\/user-data\/jwt-token","networkTimeOut(in_seconds)":20,"ibmClientId":"3fadedde9e1872d59642d8f0526632aa","enableStub":false,"allowSecureConnection":true,"accessDeniedErrorCode":"E0015","invalidPostcodeErrorCode":"E1454","hmpoTrackingIbmClientId":"7b5ea8294f0ec153d413ff106947a694","microSummary":"\/mailpieces\/microsummary\/v1\/summary\/"},"enableDaisy":true,"enableLimitRetries":true,"slowRequestThresholdInMilliseconds":3000,"userProfile":"\/user-data\/json","analytics":{"scriptSrc":"https:\/\/tags.tiqcdn.com\/utag\/royalmail\/ebiz\/prod\/utag.js"},"pageNodeId":"1269","enableCpodFeature":true,"enableHmpoPan":true,"enableSummaryLine":true,"enableLiveTracking":true,"enableBarcodedP739":true},"appText":{"stepsNoNeedHelpBlock":"redirecting-pfw,proof-of-delivery","localisation":{"apiLanguage":"en_GB","welshUrlLanguage":"\/cy","switchToName":"Cymraeg","switchToIcon":"language-cymraeg","days":[{"english":"Monday","welsh":"Dydd Llun"},{"english":"Tuesday","welsh":"Dydd Mawrth"},{"english":"Wednesday","welsh":"Dydd Mercher"},{"english":"Thursday","welsh":"Dydd Iau"},{"english":"Friday","welsh":"Dydd Gwener"},{"english":"Saturday","welsh":"Dydd Sadwrn"},{"english":"Sunday","welsh":"Dydd Sul"}],"months":[{"english":"January","welsh":"Ionawr"},{"english":"February","welsh":"Chwefror"},{"english":"March","welsh":"Mawrth"},{"english":"April","welsh":"Ebrill"},{"english":"May","welsh":"Mai"},{"english":"June","welsh":"Mehefin"},{"english":"July","welsh":"Gorffennaf"},{"english":"August","welsh":"Awst"},{"english":"September","welsh":"Medi"},{"english":"October","welsh":"Hydref"},{"english":"November","welsh":"Tachwedd"},{"english":"December","welsh":"Rhagfyr"},{"english":"Jan","welsh":"Ion"},{"english":"Feb","welsh":"Chwef"},{"english":"Mar","welsh":"Maw"},{"english":"Apr","welsh":"Ebr"},{"english":"May","welsh":"Mai"},{"english":"Jun","welsh":"Meh"},{"english":"Jul","welsh":"Gorff"},{"english":"Aug","welsh":"Awst"},{"english":"Sep","welsh":"Medi"},{"english":"Oct","welsh":"Hyd"},{"english":"Nov","welsh":"Tach"},{"english":"Dec","welsh":"Rhag"}]},"edwMessage":{"initialText":"We normally expect to deliver to your address between","noStartText":"We normally expect to deliver to your address by","am":"am","pm":"pm","noStartEndText":"We expect to deliver your item today","futureStartEndText":"We expect to deliver it on","between":"between","by":"by","dateFormat":"EEEE dd MMMM yyyy"},"home":{"searchTitle":"Track your item","continue":"Track your delivery","deleteDialog":{"title":"Delete items","message":"Are you sure you want to delete these \u003Cn\u003E tracked items?","cancel":"Cancel","delete":"Delete"},"errors":{"invalidTrackingNumber":"Sorry - we don\u0027t recognise that number. Please check the information to make sure your tracking code is correct.","pfwReferenceNumberUntracked":"Online tracking is not available for this Parcelforce service. The delivery speed is not guaranteed, so please check our country information pages and then confirm delivery with your recipient.","technicalError":"Sorry, there was a problem, please try again","pfw9CharacterReferenceNumber":"It is no longer possible to track based on the number you have entered. Please enter the full 14 digit tracking number for each individual parcel","tooManyRequestsErrorMessage":"Sorry, your tracking request couldn\u0027t be completed right now. We\u0027re seeing higher than usual traffic. Please try again later."},"trackingNumberInput":{"label":"Your reference number","placeholder":"e.g. AA123456789US","minLength":"9","maxLength":"27","emptyError":"Please enter a reference number."},"slowRequestThresholdMessage":"Please wait as we\u0027re busier than usual. This may take a few moments.","recentlyTrackedItems":{"title":"Recently tracked items","loginLink":"\/login?destination=\/track-your-item","loginLinkText":"Log in","loginText":"to see the deliveries you\u0027ve been tracking recently.","description":"A maximum of 30 items can be saved at a time. New items will automatically replace the oldest item.","noItemsText":"No recently tracked items","showMoreText":"Show more","initialItemsCount":10,"showMoreItemsStep":10,"refreshButtonLabel":"Refresh","deleteTheseItemsButtonLabel":"Delete these \u003Ccount\u003E items","itemTrackingErrorMessage":"Sorry, we\u0027re not able to retrieve tracking information for this item","technicalErrorMessageDelete":"We seem to have a technical problem processing your request. Please try again.","technicalErrorMessageLoad":"Sorry, there was a problem. Please refresh the page to try again.","tableHeaders":{"referenceNumber":"Reference number","lastUpdated":"Last updated","status":"Status","showing":"Showing \u003Ccurrent\u003E of \u003Ctotal\u003E items"},"sortAndFilter":{"buttonText":"Sort and Filter","sortDropdownLabel":"Sort","sortDropdownItems":[{"id":"SB1","name":"Most recently tracked"},{"id":"SB2","name":"Last updated"}],"filterDropdownLabel":"Delivery status","filterDefaultValue":"All delivery statuses"}},"trackingNumberHelpModal":{"openButtonText":"Need help with your reference number?","header":"I need help with my reference number","content":"## Why isn\u2019t my reference number recognised by Track your item?\u003Cbr\u003E There could be a number of reasons for this.\u003Cbr\u003E * Please check you\u0027ve entered the number correctly.\u003Cbr\u003E * If you\u0027re the recipient, check the sender has given you the right reference number.\u003Cbr\u003E * Check the reference number is for an item sent with Royal Mail, using a service that offers tracking.\u003Cbr\u003E * If the item has been sent. The sender might have created a tracking number, but not yet submitted the item into our network. Please try again later.\u003Cbr\u003E * All Parcelforce customers with a 9 or 14 character consignment number, please [track your item(s) here](https:\/\/www7.parcelforce.com\/track-trace).\u003Cbr\u003E * Find out more about which [services you can track](https:\/\/personal.help.royalmail.com\/app\/answers\/detail\/a_id\/52).\u003Cbr\u003E ## How do I find my reference number?\u003Cbr\u003E Your number is between 9 and 27 characters long. You\u2019ll find it on your item\u2019s label or your Post Office\u00ae receipt. If you missed a delivery, it will be on the \u2018Something for You\u2019 card we posted through your letterbox.\u003Cbr\u003E\u003Cbr\u003E It may be called a barcode or a reference.\u003Cbr\u003E\u003Cbr\u003E If you\u2019re using a Customer Collection, your manifest should list the reference numbers of items collected.\u003Cbr\u003E ## What can I do if I\u2019ve lost my reference number?\u003Cbr\u003E If you\u2019re the recipient:\u003Cbr\u003E * Contact the sender and ask them to give you the number\u003Cbr\u003E * If you ordered an item online, check your order confirmation or invoice. It might contain your reference number.\u003Cbr\u003E\u003Cbr\u003E If you\u2019re the sender:\u003Cbr\u003E * Try contacting the recipient. They\u2019ll be able to tell you if they\u2019ve received the item.\u003Cbr\u003E * We\u2019re sorry, but if you sent your item at a Post Office\u00ae and you\u2019ve lost the receipt or the tear-off section from the label, we won\u2019t be able to tell you the reference number\u003Cbr\u003E\u003Cbr\u003EPlease note: we can\u2019t use any other information like a name or address to track items. Unfortunately, without a reference number, you won\u2019t be able to track your item.\u003Cbr\u003E\u003Cbr\u003E ## What if I have a \u2018Something for You\u2019 card? \n\nIf you have missed a delivery, we will post a \u2018Something for You\u2019 card through your letterbox. We are introducing an improved card which contains a reference number in the form of a 9-digit unique ID. For help on using the \u2018Something for You\u2019 card please visit our dedicated [\u2018Something for You\u2019 web page](https:\/\/www.royalmail.com\/somethingforyou)."}},"hmPassportOffice":{"searchTitle":"Track items from HM Passport Office","continueButtonText":"Track your delivery","panNumberInput":{"label":"Application reference number","placeholder":"e.g. AB123456YZ","minLength":"10","maxLength":"13","emptyError":"Please enter a reference number."},"postcode":{"label":"Your postcode","minLength":"7","maxLength":"8","emptyError":"Please enter a valid postcode."},"errors":{"invalidPanNumberError":"Please enter a valid Application reference number or tracking number.","invalidPostcodeError":"Please enter a valid Postcode."}},"passportItems":{"searchTitle":"Your items from HM Passport Office","backButtonText":"Track another reference","referenceNumberlabel":"Application reference","instructions":"For the majority of passport deliveries, if you have a letterbox that allows us to post directly into your property we can deliver even if you are not at home. 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