{"appConfig":{"camelApi":{"baseUrl":"\/capi\/rml\/artworkservice\/v2\/","barcode":"generateBarcodeLabel","artwork":"generateLabel","networkTimeOutInSeconds":20},"authTokenLink":"\/response-services\/jwt-token","pageNodeId":"1396"},"appText":{"backButtonText":"Back","continueButtonText":"Continue","header":"Response Services Artwork Generator","totalBarcodeSteps":"2","totalArtworkSteps":"6","stepText":"Step {0} of {1}","technicalErrorMessage":"We seem to have a technical problem processing your request. Please try again","unauthorizedErrorMessage":"Sorry there was a problem. Please close the browser to start again","newWindowIcon":"\/themes\/custom\/rmlcwr\/icons\/external.svg","newWindowTitle":"This opens in a new window.","home":{"title":"Enter your Response Services licence number","licenceNumber":{"descriptionText":"To produce stationery artwork for Business Reply and Freepost (Plus and Standard) please enter your licence number.","label":"Licence Number","helpText":"(e.g. PPPP QQQQ RRRR)","invalidError":"Please enter a valid Response Services licence number","pattern":"[A-Za-z]{4}\\-[A-Za-z]{4}\\-[A-Za-z]{4}","validCharacters":"ABCEGHJKLRSTUXYZ"},"selectOutput":{"title":"Select an output","descriptionText":"Please choose the output that best suits your needs. If you select the \u2018mailpiece artwork\u2019 option we will provide you with a graphic for the entire front of your mailpiece. If you would like to download the barcode only so that you can design your own mailpiece please select the barcode only option.","emptyError":"Please select an output","artwork":{"value":"Response Services Artwork","label":"Response Services Artwork"},"barcode":{"value":"Response Services Barcode Only","label":"Response Services Barcode Only"}},"modal":{"buttonText":"Help","buttonId":"licence-help-modal","title":"Get help","rejectionDetails":{"heading":"Why is my licence number rejected?","firstDescription":"We have revamped our Response Services which are now called Response Standard service (consisting of Business Reply and Freepost); and Response Plus service (consisting of Business Reply and Freepost) and have introduced a new format of licence numbers. These new licence numbers follow a twelve (12) letter (no numbers) format: PPPP-QQQQ-RRRR.","secondDescription":"Unfortunately, you can\u0027t download any of our artwork without a new style licence number."},"newLicenceDetails":{"heading":"How do I get a new style licence number?","firstDescription":"Please complete the [Response Services application form (PDF 42KB)](\/sites\/default\/files\/docs\/pdf\/RS_App_form_Apr_05_web.pdf) and send it with your payment to the address on the form.","secondDescription":"It may take up to 7 working days to process your new licence number."}}},"termsAndConditions":{"title":"Terms \u0026 Conditions","descriptionText":"By downloading any Royal Mail Response Services mailpiece artwork or barcode you acknowledge and agree that:","point1":"All Royal Mail Response Services designs and artwork are the copyright, trademarks and designs of Royal Mail Group Ltd","point2":"You will only use the Royal Mail Response Services designs and artwork in the form supplied by Royal Mail Group Ltd","point3":"You will not use the Royal Mail Response Services designs and artwork for any purpose other than for use in Royal Mail Response Services","point4":"You will not use any other intellectual property owned by Royal Mail Group Ltd or any similar get-up or mark, without Royal Mail Group Ltd\u0027s prior consent","point5":"You have read, accept and are bound by our website [terms and conditions](\/sites\/default\/files\/RMOnlineServicesTerms_April13.pdf) and the Response Services [terms and conditions](\/sites\/default\/files\/Royal-Mail-Response-Services-Specific-Terms-and-Conditions-October-2018--47268466.pdf) . If you do not accept all of the terms please do not proceed to download artwork.","declaration":"Please confirm that you agree with the terms and conditions","modal":{"buttonText":"Help","buttonId":"terms-conditions-help-modal","title":"Get help","doNotAceeptTnC":{"heading":"What if I do not accept part or all of your terms and conditions?","firstDescription":"You must fully accept our terms and conditions in order to use our stationery artwork tool."}}},"speed":{"title":"Choose your Speed","descriptionText":"Choose whether you want First Class or Second Class.","stepNumberBarcode":"1","firstClass":{"value":"First Class","label":"First class","informationText":"We are committed to delivering 1st Class Response Services items the next working day, including Saturdays.","image":""},"secondClass":{"value":"Second Class","label":"Second class","informationText":"We are committed to delivering 2nd Class Response Services items in two or three working days, including Saturdays.","image":""},"modal":{"buttonText":"Help","buttonId":"speed-help-modal","title":"Get help","speedQueries":{"heading":"What is the difference between First Class and Second Class response mail?","point1":"We aim to deliver most First Class mail by the next working day after posting, including Saturdays. In comparison Second Class mail are usually delivered within three working days after posting."}}},"format":{"title":"Choose your Format","descriptionText":"The Barcode contains the format of the mailpiece. Please choose from the following formats.","stepNumberBarcode":"2","letter":{"value":"1","label":"Letter","subText":"(Max 240 x 165mm)","informationText":"","image":""},"largeLetter":{"value":"2","label":"Large letter","subText":"(Max 353 x 250mm)","informationText":"","image":""},"modal":{"buttonText":"Help","buttonId":"format-help-modal","title":"Get help"}},"download":{"fileFormats":{"title":"Download your artwork","descriptionText":"Please select the file format that best suits your needs before downloading your artwork.","pdf":{"value":"pdf","label":"PDF"},"gif":{"value":"gif","label":"GIF"},"tiff":{"value":"tif","label":"TIFF"},"epsVector":{"value":"eps","label":"EPS Vector"},"downloadButtonText":"Download artwork","usage":"You can use the downloaded artwork to create your reply items or pass the artwork on to your agency or printers as required. Please ensure your mailpieces comply with the design set out in the [Response Services User Guide](\/sites\/default\/files\/ResponseServices_UserGuide_Oct10.pdf) .","checkMailPieceQuery":{"heading":"Does Royal Mail need to check my mail piece before I post?","point1":"It\u2019s not necessary for us to check your mail piece if you\u2019ve followed our guidelines. But if you want us to check it, we are happy to do so. Please see [help](http:\/\/royalmail.com) for more information and contact details."}},"designSpecifications":{"title":"Design specifications","licenseNumber":"License number","output":"Output","speed":"Speed","format":"Format","design":"Design","service":"Service","mailpiece":"Mailpiece size","address":"Address","companyLogo":"Company logo","changeLogo":"Change logo","addressFont":"Address font","deleteLogo":"Delete logo","addLogo":"Add logo"},"modal":{"buttonText":"Help","buttonId":"download-help-modal","title":"Get help","fileFormatInstructions":{"heading":"What are the different file formats?","point1":"PDF stands for Portable Document Format - a file format that has captured all the elements of a printed document as an electronic image that you can view, navigate, print, or forward to someone else. PDF files are created using Adobe Acrobat or similar products. To view and use the files, you need [Adobe Acrobat Reader](http:\/\/www.adobe.com\/products\/acrobat\/readstep2_allversions.html), which you can easily download for free. Once you have downloaded the Reader, it will start automatically whenever you want to look at a PDF file.","point2":"GIF stands for Graphics Interchange Format. GIF files are a format commonly used for graphics presented on websites. GIFs can contain a maximum of 256 colors, and are therefore best for images that contain simple shapes, a limited color palette, text and other elements as opposed to photos. GIF files have the file extension .gif. GIF files are compressed using \u0022lossless\u0022 compression, meaning image quality is not sacrificed as file size reduce.","point3":"A TIFF file, or TIF file, stands for Tagged Image File Format. TIFF files are a common file format for images, especially those used on graphic design. The file extension for a TIFF file is either .tiff or .tif. TIFF files can be saved without compression, or they can be compressed to lower file size, similar to JPG files. TIFF files are commonly used in print design and desktop publishing because they can store large, high quality images such as photos. Often, printers will prefer or require TIFF files over JPG images or other formats. TIFF files are raster images and platform independent, meaning they will work on various operating systems such as Mac and Windows.","point4":"An EPS or Vector file is an ideal file format for handing your design to your printer as it is a format they commonly use. Whilst it is capable of being edited and scaled please remember that you must not edit the design we provide and must only scale it to the envelope or postcard size that was selected when using the artwork generator."},"fontChange":{"heading":"Can I change the font?","point1":"All out artwork uses a font that can be easily read by our high speed sorting machines. Changing these fonts is possible but there is a risk that this could result in artwork that fails to meet the service specification, which can in turn mean your response items becomes subject to a surcharge.","point2":"The top left hand corner (including the licence number) must always stay in the font we have supplied for all Business Reply items.","point3":"The address block in all Freepost Plus items must always stay in the font we have supplied."},"addressChange":{"heading":"How do I change my address details?","point1":"Use the tab button at the top of the page to go back to step 4 and make any changes."},"serviceAndDesignChange":{"heading":"How do I change the service and design?","point1":"Use the tab button at the top of the page to go back to step 2 and make any changes."},"speedAndSizeChange":{"heading":"How do I change the speed and size?","point1":"Use the tab button at the top of the page to go back to step 3 and make any changes."},"classIndicator":{"heading":"What are the lines under the class indicator?","point1":"These are bar codes telling our sorting machines whether a Business Reply or Freepost service has been selected, and where to look for the licence number."},"keyline":{"heading":"When should I print a keyline?","point1":"This format should only be selected when you are sending artwork to your Agency or Printer as they use these keylines in the design set up."},"changeLogo":{"heading":"How do I change or remove an uploaded logo?","point1":"If you decide that you need amend or remove a logo from your artwork, click on the ?change logo? link to go back to Step 5. This will enable you to upload a new image. To remove an image, uncheck the *\u0022Show logo on envelope\/card\u0022* tick box and proceed to the next step."}},"serviceImageUrl":{"freepost1stClass":"\/themes\/custom\/rmlcwr\/images\/response_services\/Freepost1stClass.gif","freepost2ndClass":"\/themes\/custom\/rmlcwr\/images\/response_services\/Freepost2ndClass.gif","businessReply1stClass":"\/themes\/custom\/rmlcwr\/images\/response_services\/BR1stClass.gif","businessReply2ndClass":"\/themes\/custom\/rmlcwr\/images\/response_services\/BR2ndClass.gif"},"preview":{"title":"Preview","descriptionText":"The design elements that will appear on your \u003CtypeOfMailPiece\u003E sized mailpiece with the address to be printed using \u003CfontStyle\u003E are shown below. Please check all the details are correct. If you need to amend anything, use the links to go back to the relevant step and change it.","instructions":"The actual design of your mailpiece may vary dependant on envelope size."}},"design":{"title":"Choose your Design","descriptionText":"Would you like your licence number to be printed in the top left hand corner of your mailpiece or with the address on the item?","stepNumberArtwork":"1","businessReply":{"label":"Business Reply","value":"Business Reply","informationText":"Portrays a professional, businesslike image by placing your licence number in the top left hand corner of the mailpiece.","image":""},"freePost":{"label":"Freepost","value":"Freepost","informationText":"Service for obtaining responses from consumers. This is the pre-printed option.","image":""},"modal":{"buttonText":"Help","buttonId":"design-help-modal","title":"Get help","designQueries":{"heading":"What\u0027s the difference between Business Reply and Freepost?","point1":"Business Reply (Plus or Standard) is our formal response mail service, which is considered more businesslike. Freepost (Plus or Standard) is more informal and consumer-friendly, so is more appropriate for consumer mailings."},"licenceQueries":{"heading":"Does my licence cover both Business Reply and Freepost?","point1":"A Response Plus licence covers Business Reply Plus and Freepost Plus designs.","point2":"A Response Standard licence covers Business Reply and Freepost designs."}}},"service":{"title":"Choose your Service","descriptionText":"Is your account for Response Services Plus or Response Services Standard?","stepNumberArtwork":"2","responsePlus":{"label":"Response Plus","value":"Response Plus","informationText":"Gives you a discount for using standard sized machinable envelopes. Please note that you must select this option if using Advertising Mail with Response.","image":""},"responseStandard":{"label":"Response Standard","value":"Response Standard","informationText":"Offers more flexible options for size and design but costs more than Response Plus.","image":""},"instructions":{"point1":"If you only produce Response Services mailpieces using this artwork generator, we recommend you have a Response Services Plus account. If you produce some mailpieces using this artwork generator and some that may not meet the design guidelines, Response Service Standard is the best option.","point2":"If you\u0027re unsure which service you should be using, or you\u0027d like to change your service, please call 08457 950 950."},"modal":{"buttonText":"Help","buttonId":"service-help-modal","title":"Get help","howToSelectService":{"heading":"How do I know whether to select Response Plus or Response Standard?","point1":"When you applied for your licence you chose one or the other. Either check your customer schedule or call us on 08457 950 950 if you need to check which choice you made."},"whyChoose":{"heading":"Why choose Response Plus or Response Standard?","point1":"If you\u0027re sending response mail of a standard size\/weight (maximum size C5+; maximum weight 100g) that can be sorted by our machines, use Response Plus. With this, we\u0027ll give you a discount off the regular postage price. You can use Response Plus service for Business Reply Plus and Freepost Plus designs.","point2":"If you want more freedom with the design of your response mail, use the Response Standard service. You can choose Business Reply and Freepost designs. With this service, each item is hand sorted, so it costs you more."},"mailpieceSizeCheck":{"heading":"Does Royal Mail need to check my mailing piece?","point1":"If you follow our design guidelines in this tool, your mailing piece should be fine. However, as part of the terms and conditions you must send a copy of Business Reply Standard and Freepost Standard artwork to the following address for checking. But if you want us to check it, we are happy to do so. Please send it to the address below:","royalMailAddress":{"Line1":"Royal Mail","Line2":"Sales \u0026 Customer Services","Line3":"1st Floor","Line4":"Mail Centre","Line5":"20 Turner Road","Line6":"St. Rollox Business \u0026 Retail Park","Line7":"GLASGOW","postcode":"G21 1AA"}},"serviceSwitching":{"heading":"How do I switch from Response Plus to Response Standard (or vice versa)?","point1":" If you need to review the choice you made, please check your customer schedule. Then call us on 08457 950 950 and we?ll arrange this over the phone."}}},"artworkServiceSpeed":{"stepNumberArtwork":"3"},"mailpieceSize":{"title":"Choose your Mailpiece size","descriptionText":"Please choose one of the four industry standard envelope sizes or the minimum possible mailpiece size that is commonly used for postcard Response Services items.","stepNumberArtwork":"4","informationLogoSize":"Please note that a company logo can\u2019t be added to the Minimum or C6 sized envelope or card.","dl":{"value":"DL","label":"DL","subText":"(110 x 220mm)","informationText":"","image":""},"minimum":{"value":"Minimum","label":"Minimum","subText":"(102 x 140mm)","informationText":"","image":""},"c6":{"value":"C6","label":"C6","subText":"(114 x 162mm)","informationText":"","image":""},"c5":{"value":"C5","label":"C5","subText":"(162 x 229mm)","informationText":"","image":""},"c5plus":{"value":"C5plus","label":"C5+","subText":"(165 x 240mm)","informationText":"","image":""},"modal":{"buttonText":"Help","buttonId":"mailpiece-help-modal","title":"Get help","envelopeSize":{"heading":"What if I want artwork for a different size envelope?","point1":"You will need to contact your advertising agency or printer to provide you with artwork for envelopes of a size different than the options provided by Royal Mail in this stationery artwork tool."}}},"address":{"title":"Add your Address details","descriptionText":"Enter the return address exactly as it appears on your **Response Services customer schedule**. If you don\u0027t enter the exact address, your mail might be delayed or incur an additional cost.","stepNumberArtwork":"5","information":"Please note that Address Line 1 could be your company or business name.","invalidPostcodeError":"Please enter a valid postcode.","addressLines":[{"key":"Line1","label":"Address line 1","maxLength":"40","size":"30","required":false},{"key":"Line2","label":"Address line 2","maxLength":"40","size":"30","required":false},{"key":"Line3","label":"Address line 3","maxLength":"40","size":"30","required":false},{"key":"Line4","label":"Address line 4","maxLength":"40","size":"30","required":false},{"key":"Line5","label":"Address line 5","maxLength":"40","size":"30","required":false},{"key":"Line6","label":"Address line 6","maxLength":"20","size":"30","required":false},{"key":"postcode","label":"Postcode","maxLength":"10","size":"60","required":true}],"modal":{"buttonText":"Help","buttonId":"address-help-modal","title":"Get help","postcodeQueries":{"heading":"Can I use my old style Business Reply or Freepost postcode, which typically ends in BR?","point1":"No, you MUST use the exact postcode that appears in your customer schedule, otherwise your mail may be delayed or you\u0027ll incur an additional charge."}}},"addressFontAndLogo":{"title":"Choose your address font","descriptionText":"We offer a choice of font for your address block and licence number so you can pick the one that you prefer.","stepNumberArtwork":"6","fonts":[{"key":"ocrb","label":"OCR B","value":"OCRB"},{"key":"lucidaconsole","label":"Lucida Console","value":"Lucida Console"},{"key":"lettergothic","label":"Letter Gothic","value":"Letter Gothic"},{"key":"lucidasanstypewriter","label":"Lucida Sans Typewriter","value":"Lucida Sans Typewriter"}],"companyLogo":{"title":"Add company logo (Optional)","descriptionText1":"Add your company logo on your artwork by selecting the \u201cChoose file\u201d button to find the image file on your computer. You can then see how it looks on your mail item before downloading your finished artwork.","descriptionText2":"Your source logo can be in TIFF, GIF or JPEG format. For best results, make sure that the image file of your company logo is set to a print resolution of 300 dpi. Your company\u0027s logo will be automatically resized to fit in a compliant area on your mail item, so please make sure that the file is no larger than 500 pixels (width) by 500 pixels (height).","readMoreText":"Read more about file formats","uploadFileName":"Choose file","maxHeightPixels":500,"maxWidthPixels":500,"maxSize(Kb)":500,"imageTypes":["image\/jpeg","image\/gif","image\/tiff"],"errorMessage":{"selectedFileText":"The selected file \u003Cfile name\u003E could not be uploaded.","format":"Only files with the following extensions are allowed: jpg jpeg gif tif.","size":"The file is \u003Cactual size\u003E exceeding the maximum file size of 500 KB.","dimension":"The image is too large, the maximum dimensions are 500x500 pixels."}},"modal":{"buttonText":"Help","buttonId":"address-font-help-modal","title":"Get help"}},"commonModalContents":{"contactDetails":{"heading":"How can I contact you?","point1":"Call our Royal Mail Sales Centre 08457 950 950 (local rate)","point2":"If you are deaf or hard of hearing, we offer a Textphone service on 18000 08457 950 950","point3":"Or email us on [response.services@royalmail.com](mailto:response.services@royalmail.com)"}}}}