{"appConfig":{"customChargeBaseUrl":"\/personal\/receiving-mail\/pay-a-fee\/customs","trackAndTraceUrl":"\/track-your-item#\/tracking-results\/","landingPageUrl":"\/receiving-mail\/pay-a-fee","userProfile":"\/user-data\/json","stepsNoNeedHelpBlock":"confirmation,print-receipt,process","paymentServiceUrl":"https:\/\/www.royalmail.com\/cpp","paymentServiceEnabled":true,"appNameSurcharge":"FeeToPay-Surcharge","appNameCustoms":"RMLCustomsCharge","camelApiConfig":{"baseUrl":"https:\/\/www.royalmail.com\/capi\/","feeToPayBasePath":"rmg\/f2p\/v1\/","customChargeBasePath":"rmg\/customs\/v1\/","chargeDetails":"charges","cardDateApi":"dates\/cardDetail","redeliveryDateApi":"dates\/redelivery","customDeliveryDateApi":"dates\/delivery","createOrder":"order","checkCustoms":"charges","paymentStatus":"paymentStatus","customsFeaturesEnabled":false,"paymentProcessWindow":120,"paymentRequestsCount":5,"paymentRequestsDelay":20,"pssPreAuthStatus":true,"postageRetentionPeriod":18,"customRetentionPeriod":21,"postageDaysRemaining":2,"customDaysRemaining":2,"networkTimeOut(in_seconds)":5},"loqate":{"baseUrl":"https:\/\/services.postcodeanywhere.co.uk\/Capture\/Interactive\/","find":"Find\/v1.00\/json3ex.ws","retrieve":"Retrieve\/v1.00\/json3ex.ws","channelIsland":["GY","JE","IM"],"britishForce":"BF","key":"BA65-UK99-AD92-RY45","addressKeyNames":["Company","Department","Line1","Line2","Line3","Line4","Line5","City","PostalCode"],"addressErrors":{"requiredFieldError":"Please provide an address","apiDownError":"Sorry, we are having technical problems, please try again later","channelIslandError":"Sorry, we can\u0027t offer this service to the Isle of Man or Channel Islands.","britishForceError":"Sorry, we cannot offer services to British Force Post Office (BFPO) addresses","invalidSearchError":"We couldn\u0027t find any matches for \u0027@\u0027. Please check the spelling"}},"appBaseUrl":"https:\/\/www.royalmail.com\/receiving-mail\/pay-a-fee\/pay#\/","pageNodeId":"1230"},"appText":{"backButtonText":"Back","continueButtonText":"Continue","editLinkText":"Edit","viewLinkText":"View","mandatoryMessage":"Indicates mandatory field","numberOfSteps":5,"currencySign":"\u00a3","minusSign":"-","cardDetailsTitle":"Details from your card","cardDetailsSubTitle":"Enter your card details","cardDetailsPageHelpText":"Please fill in the details from the \u0027Fee to Pay\u0027 card","letterDetailsTitle":"Details from your letter","letterDetailsSubTitle":"Enter details from your letter","letterDetailsPageHelpText":"Please complete the details as shown on the received Counterfeit stamp letter","customsChargeExceptions":{"trackingNumberHeader":"Information about your item","trackAndTraceButtonText":"View Tracking Information","exceptions":{"paid":"The customs charge for this item has already been paid.\u003Cbr \/\u003E","prepaid":"There are no customs charges to be paid for this item.\u003Cbr \/\u003E","rejected":"We\u0027ve already processed a request to return this item to the sender. No further changes can be made. Please contact the sender with any further queries.\u003Cbr \/\u003E","returned":"This item is being returned to the sender. Please contact the sender with any further queries.\u003Cbr \/\u003E","delivered":"This item has already been delivered.\u003Cbr \/\u003E","collected":"This item has already been collected.\u003Cbr \/\u003E"}},"cardName":{"label":"Name on Fee to Pay card","placeholder":"e.g. Joe Bloggs","maxLength":"64","minLength":"2","required":true,"emptyError":"Please specify the name on card.","invalidError":"Please only include letters, or the special characters , . - or \u0027","pattern":"^[^\\s][ A-Za-z.,\u0027-]*$"},"letterName":{"label":"Name on letter","placeholder":"e.g. Joe Bloggs","maxLength":"64","minLength":"2","required":true,"emptyError":"Please specify the name on letter.","invalidError":"Please only include letters, or the special characters , . - or \u0027","pattern":"^[^\\s][ A-Za-z.,\\\u0027-]*$"},"addressType":{"profileAddress":"ProfileAddress","newAddress":"New address","error":"Please select one of the addresses"},"cardNameTooltipText":"The name needs to match what is written on the card. Full stops, commas and hyphens are the only permitted special characters.","cardAddressLabel":"Address on card","cardAddressPlaceholder":"Start typing your address","customsAddressLabel":"Original address","customsAddressPlaceholder":"Start typing your address","addressHelpText":"Can\u0027t find an address or postcode?","addressHelpLink":"\/personal\/receiving-mail\/update-your-address","newWindowMessage":"Opens in new window","CardDateLabel":"Date on card","cardDateError":"Please select a date","letterNameTooltipText":"The name needs to match what is written on the letter. Full stops, commas and hyphens are the only permitted special characters.","letterAddressLabel":"Address on letter","letterDateLabel":"Date on letter","customChargeErrorCode":{"EINF":"We seem to have a problem processing your custom charges. If it isn\u0027t the first time seeing this message, please follow the alternative instructions on your \u0027Fee to Pay\u0027 card.","ECNF":"We seem to have a problem processing your custom charges. If it isn\u0027t the first time seeing this message, please follow the alternative instructions on your \u0027Fee to Pay\u0027 card.","ECNR":"There aren\u0027t any charges available for this item . This may be because it hasn\u0027t been assessed by customs yet. If a charge is due, we will let you know by post.\u003Cbr \/\u003E\u003Cbr \/\u003EIf you\u0027ve already received charge details and we are displaying this message, you\u0027ll need to pay in person at your local customer service point or by using stamps or a meter impression as described in our post to you.","EINT":"We are having a technical problem processing your request. Please try again.If you continue to experience problems, please contact our customer services team on 03457 740 740"},"cardDateTechnicalError":"Sorry, we are having technical problems, please try again later","noRedeliveryDateAvailable":"Delivery is not available for this item. We hold all items for a maximum of \u003Cretention days\u003E calendar days before returning them to the sender. We need a minimum 2 working days notice to arrange a delivery.","redeliveryDateTechnicalError":"We are currently experiencing a technical issue. Please try again later","earliestDateError":"Sorry, we can only accept online payments for items which have more than 2 working days before they are due to be returned to the sender. You can still pay in person at the Delivery Office indicated on the card we left you","secondaryMessageTechnicalError":"If you continue to experience problems, please contact our customer services team on 03457 740 740","defaultSelectText":"Select date","paymentDue":{"label":"Payment due","inputType":"currency","placeholder":"0.00","maxLength":"10","minLength":"2","required":true,"emptyError":"Please enter the full amount due on your fee to pay card","invalidError":"Please remove letter and special characters (eg \u00a3 \/ -)","currencyPattern":"[^0-9.-]","pattern":"^[0-9.,]+$"},"letterPaymentDue":{"label":"Payment due","inputType":"currency","placeholder":"0.00","maxLength":"10","minLength":"2","required":true,"emptyError":"Please enter the full amount due on your letter","invalidError":"Please remove letter and special characters (eg \u00a3 \/ -)","currencyPattern":"[^0-9.-]","pattern":"^[0-9.,]+$"},"surchargeValidation":{"minAmount":1.100000000000000088817841970012523233890533447265625,"maxAmount":1000,"minAmountError":"Please enter the full amount shown on your Fee to Pay card. This should be at least \u00a31.10.","maxAmountError":"Please enter the full amount shown on your Fee to Pay card. The maximum payment is \u00a31000."},"customValidation":{"minAmount":8.0099999999999997868371792719699442386627197265625,"maxAmount":1000,"minAmountError":"Please enter the full amount shown on your Fee to Pay card. This should be at least \u00a38.01.","maxAmountError":"Please enter the full amount shown on your Fee to Pay card. The maximum payment is \u00a31000."},"counterfeitValidation":{"minAmount":1.5,"maxAmount":1000,"minAmountError":"Please enter the full amount shown on your Counterfeit stamp fee to pay letter. If we do not receive the full payment your item will not be delivered. This should be at least \u00a31.50.","maxAmountError":"Please enter the full amount shown on your letter. The maximum payment is \u00a31000."},"amountHelpMessage":"Please enter the full amount shown on the card we left. If we do not receive full payment, your item will not be delivered.","letterAmountHelpMessage":"Please enter full amount shown on the letter. If we do not receive full payment your item will not be delivered.","home":{"header":"Pay a fee","headerText":"Select the fee type as indicated on your Fee to pay card or letter","title":"What type of fee do you need to pay?","feeType":{"emptyError":"Please select the fee type. You can find this on your Pay a fee card","postageCharge":{"value":"surcharge","label":"The sender didn\u0027t pay the full postage"},"customCharge":{"value":"customs","label":"Customs charge"},"counterfeitCharge":{"value":"counterfeit","label":"Counterfeit stamp charge"}},"referenceHelpText":"The barcode can be found on your \u0027Fee to Pay\u0027 card if you received one, your SMS\/email notification.","referenceText":{"label":"Please enter your 13 digit barcode number in CAPITAL LETTERS","placeholder":"E.g. XH45554533GB","maxLength":"13","minLength":"1","required":false,"emptyError":"Enter the reference number on your card.","invalidError":"Please enter a valid 13 digit barcode. It should match the following format, XH45554533GB","cuInvalidError":"This looks like our internal reference number, we need the 13 digit barcode which should be below this on the card","suInvalidError":"That looks like an unpaid postage fee, not a Customs charge. Please select \u0027The sender didn\u0027t pay the full postage\u0027","parcelForceInvalidError":"Sorry this is not a Royal Mail item number, you will need to pay for this item on the "},"parcelForceHelpText":"Parcelforce website","parcelForceHelpLink":"https:\/\/www.parcelforce.com\/receiving\/customs-charge#\/","noReferenceHeader":"Don\u0027t have a barcode number?","noReferenceHelpText":"You can still pay entering your \u0027Fee to pay\u0027 card details manually","enterCardDetailButtonText":"Enter card details","paymentErrorHeader":"There has been a technical error","paymentErrorDetails":"Please click \u0027Enter card details\u0027 below and check your inputs before trying again"},"cardDetailsModal":{"thumbnailImage":"\/modules\/custom\/rml_feetopay\/images\/fee-to-pay-card-thumbnail.jpg","thumbnailDescription":"See sample \u0027Fee to pay\u0027 card","header":"Example Fee to pay card","text":"You\u0027ll need to enter the information on the card during this step. Please ensure you enter the information as it appears on the card or we may be unable to complete the delivery.","image":"\/modules\/custom\/rml_feetopay\/images\/fee-to-pay-card.jpg","imageDescription":"Example image of a Fee to Pay card","letterThumbnailImage":"\/modules\/custom\/rml_feetopay\/images\/letter-thumbnail.jpg","letterThumbnailDescription":"Where can I find these details?","letterHeader":"Where can I find these details?","letterText":"You\u2019ll need to enter the information from the counterfeit stamp fee to pay letter during this step.","letterFurtherText":"Please ensure you enter the information exactly as it appears on the letter, or we may be unable to complete the delivery. All the details you require are within the counterfeit stamp issued letter."},"payAFeeModal":{"thumbnailImage":"\/modules\/custom\/rml_feetopay\/images\/fee-to-pay-card-thumbnail.jpg","thumbnailDescription":"See sample \u0027Fee to pay\u0027 card and letter","header":"Example Fee to pay card and letter","text":"For unpaid postage you\u0027ll need to enter the information on the card in the next step. For a Customs charge you\u0027ll need to enter the 13 digit barcode, which is usually found on a label stuck onto your Fee to Pay card. Make sure you enter this barcode and not the \u0022Ref\u0022 at the top.","image":"\/modules\/custom\/rml_feetopay\/images\/fee-to-pay-card.jpg","imageDescription":"Example image of a Fee to Pay card","letterHeader":"Counterfeit stamp issue letter","letterText":"If you have received a letter stating that a fee is applicable due to the use of a counterfeit stamp, it will provide you with the necessary details to complete the payment for the item online.","letterFurtherText":"Please enter your name, address, and payment amount exactly as they are written on the letter, so that your payment is processed successfully and your item is delivered to you."},"deliveryOptions":{"pageTitle":"Delivery options","PageHelpText":"Select your preferred delivery date","dateHelpQuestion":"When would you like us to deliver your item?","dateHelpMessage":"We will aim to deliver on your chosen date","firstAvailableDate":"First available date:","otherDate":"Other available date(s)","noOtherDate":"No other date available","otherDateTitle":"Delivery date","defaultSelectText":"Select delivery date","otherDatesHelpText":"Why can I only add certain dates?","certainDatesHelpTip":"We need 2 working days to arrange a delivery and items are held for a maximum of \u003Cretention days\u003E calendar days before being returned to sender. If you can\u0027t find a suitable delivery date, you can still collect your item from the address shown on the card, as long as it is within this \u003Cretention days\u003E day period.","singleAvailableDateHelpTip":"Other dates are no longer available for this item. We need 2 working days to arrange a delivery and items are held for a maximum of \u003Cretention days\u003E calendar days before being returned to sender. If you can\u0027t find a suitable delivery date, you can still collect your item from the address shown on the card, as long as it is within this \u003Cretention days\u003E day period.","errorOtherDate":"You must select a date.","contactTitle":"Getting in touch","contactDisclaimer":"Sometimes we may need to contact you about the delivery of your item so please enter your relevant details below. Anything you enter here won\u0027t be used for any other purpose.","contacts":{"fields":[{"key":"email","label":"Email address","placeholder":"e.g. John.Doe@example.com","autoComplete":"email","maxLength":254,"minLength":5,"required":true,"emptyError":"Please enter your email address","invalidError":"Please enter a valid email address","pattern":"^(?![.])(?!.*?[._]{2})[a-zA-Z0-9._%+\\-!#$\u0026\u0027*\/=?^`{|}~]+@((\\[[0-9]{1,3}\\.[0-9]{1,3}\\.[0-9]{1,3}\\.[0-9]{1,3}])|(([a-zA-Z\\-0-9]+\\.)+[a-zA-Z]{2,}))$"},{"key":"phone","label":"Phone number","placeholder":"e.g. +41 123456789","autoComplete":"phone","maxLength":20,"minLength":5,"required":false,"emptyError":"Please enter your phone number","invalidError":"Please enter a valid phone number","pattern":"^[0+][\\s?0-9\\s?]{4,19}$"}]}},"checkDetails":{"pageTitle":"Check details","PageHelpText":"Please check that we\u0027ve got all the details correct.","summaryTitle":"Summary","cardDetailSummary":{"header":"Details from your card","feeType":"Fee type","nameOnCard":"Name on card","deliveryAddress":"Address on card","dateOnCard":"Date on card","amountDue":"Payment due","referenceNumber":"Reference Number","notProvided":"Not provided"},"letterDetailSummary":{"header":"Details from your letter","nameOnLetter":"Name on letter","deliveryAddress":"Address on letter","dateOnLetter":"Date on letter"},"deliveryOptionSummary":{"header":"Delivery options","date":"Delivery date","email":"Email address","phone":"Phone number"},"totalFee":"Total fee due:","continueButtonText":"Continue to Payment","orderApiError":"We seem to have a technical problem processing your request. Please try again","errorBanner":{"header":"We seem to have a technical problem processing your request. Please try again.","details":"If you continue to experience problems, please contact our customer services centre on 03457 740 740."}},"confirmation":{"header":"Thank You","emailHeader":"Confirmation of payment sent to","customerReferenceHeader":"Customer reference number","deliveryHeader":"Payment details","amountPaid":"Amount paid","deliveryDate":"Delivery date","deliveryAddress":"Delivery address","linkButtonText":"Pay another fee"},"returnItemConfirmation":{"header":"Item to be returned back to the sender","contactHeader":"Please contact the sender for further queries","deliveryHeader":"Your request","referenceNumberLabel":"Reference number","countryLabel":"Sender country","senderNameLabel":"Sender name","feeTypeAmountLabel":"Fee type and amount","instructionLabel":"Instruction","instructionReason":"Return the item back to the sender","reasonForRefusalLabel":"Reason for refusal","amountPaidLabel":"Amount paid","amountPaid":"0.00","linkButtonText":"Pay another fee"},"process":{"title":"We are processing your payment","message":"This should only take a few seconds. Please do not refresh the page"},"print":{"royalMailLogo":"\/themes\/custom\/rmlcwr\/images\/logos\/delivery-office.png","appName":"Fee Paid","paymentTitle":"Confirmation of payment and delivery","deliveryDetails":"Payment details"},"refusalPrint":{"appName":"Return item to sender","paymentTitle":"Confirmation of customs charge refusal","deliveryDetails":"Your request"},"itemDetails":{"pageTitle":"Item details","PageHelpText":"These are the details associated with your reference number","title":"Check your item details","chargeDetailsHeader":"Customs charge details","referenceNumber":"Reference number","feeType":"Fee type","senderName":"Sender name","senderCountry":"Sender country","importVat":"Import VAT","importVatTooltip":"Import VAT is applied to commercial goods and gifts over \u00a339 in value, and is charged at the same rate to similar goods sold in the UK.","customsDuty":"Customs duty","customsDutyTooltip":"This is only payable if your items are over \u00a3135 in value, and is calculated depending on the type and value of the items imported.","exciseDuty":"Excise duty","exciseDutyTooltip":"Excise Duty is charged on alcohol and tobacco products and is additional to Customs Duty.","handlingFee":"Handling fee","handlingFeeTooltip":"This fee covers the cost of clearing your item through customs and presenting it to Border Force.","deliveryHeader":"Delivery address","deliverySummary":"Please enter the original delivery address. This will be shown on your Fee to pay card if you received one.","other":"Other","onlinePaymentDiscount":"Online payment discount","totalFee":"Total fee due:","noDeliveryDateAvailable":"Delivery is not available for this item. We hold all items for a maximum of 21 calendar days before returning them to the sender. We need a minimum 2 working days notice to arrange a delivery.","deliveryDateTechnicalError":"We are currently experiencing a technical issue. Please try again","returnItemText":"Return item to sender"},"returnItem":{"pageTitle":"Return item to sender","pageHelpText":"You have chosen to return the item back to the sender","title":"Confirm your request","postcodeHelpText":"Please enter your postcode to confirm that you no longer wish to receive this item.","postcode":{"label":"Enter your postcode","placeholder":"e.g. EC1A 1AA","maxLength":8,"minLength":5,"required":true,"emptyError":"Please enter your postcode. A valid postcode only includes letters, numbers and spaces","invalidError":"Please enter your postcode. A valid postcode only includes letters, numbers and spaces","pattern":"^[^\\s][ A-Za-z0-9]*$"},"disclaimerTitle":"Customs charge refusal disclaimer","disclaimerContent":"Please note that if you complete the request, all taxes, duties and charges will be cancelled and the item will be returned to the sender.\u003Cbr \/\u003E\u003Cbr \/\u003EYou will not be able to change your mind and the item will not be delivered to you.","reasonLabel":"Please select a reason for refusing the item","defaultSelectText":"Select reason for refusal","reasons":{"RR-1":"Didn\u0027t expect the charge","RR-2":"Charge more than expected","RR-3":"Found a local alternative","RR-4":"Unaware item was imported","RR-5":"I\u0027d rather not say","RR-6":"Other"},"otherReasonCode":"RR-6","otherReason":{"label":"Please provide your other reason for refusal","placeholder":"Reason","maxLength":120,"minLength":1,"required":true,"emptyError":"Please ensure you give a reason for refusing payment for your customs parcel","invalidError":"Refusal reason contains invalid characters","pattern":"^[^\u003C\u003E]*$"},"continueButtonText":"Return to sender","cancelText":"Cancel and go back to item details","errorEmptyReason":"Please ensure you give a reason for refusing payment for your customs parcel","postcodeMismatchError":"Sorry, it looks like the postcode you entered doesn\u0027t match the one advised by the sender. Please try again. If this problem persists, we\u0027ll return your item to the sender after 21 days"}},"landingPageDetails":{"payAsGuestButtonText":"Pay as guest","loginButtonURL":"\/login?destination=\/receiving-mail\/pay-a-fee","loginButtonText":"Login and pay","payButtonText":"Pay now"}}