Moving home?

Redirect your mail

Moving home?

Redirect your mail

You can redirect your mail to any UK or overseas address for 3, 6 or 12 months from just £36.

  • Don't miss important documents
  • Reduce the risk of ID fraud
  • No fees for under 16s

It takes 1 min on average to get a quote

It takes 1 min on average to get a quote

What is Redirection?

Our Redirection service ensures that your mail moves with you, whether you are moving to another home in the UK or abroad, permanently or temporarily. The Redirection service is available for personal or business customers.

Concession prices

Lower prices for customers in receipt of Universal Credit or Pension Credit
Redirect for Concession

Moving Business premises?

Receive mail addressed to your old business address at your new address
Redirect for Business

Other ways to apply

You can download and print a Redirecting personal mail application form, or pick up an application form and apply at your nearest Post Office. See details below on how to apply by post.

Redirecting personal mail application form

Redirecting personal mail terms and conditions

Identification required

For your security, we need to verify your identity to set up your Redirection. You will need to provide two forms of identification that show the address you're moving from.

For each person included in the application that has a different last name to the main applicant, you must provide proof of identity and proof of old address documents. For children under 16 that have a different last name, please provide proof of identity only.

Proof of identity document

Please provide one of the following. Document should be current and valid:

  • Passport
  • Driving license
  • Credit / Debit card
  • Bank / building society book
  • Birth certificate (under 16s only)
  • EU member state identity card

Proof of old address document

Please provide one of the following. Document should be no older than 6 months and must match the last name and the old address.

  • Original utility bill (Not a mobile phone or a store/charge card statement)
  • Original credit card statement
  • Original mortgage statement
  • Original bank or building society statement or passbook

Applying by post

Please send your completed application form, and proof of identification documents to

Cooper House, Lakeside, Festival Way, STOKE ON TRENT, ST1 5RY

Please make your payment by cheque, made payable to Royal Mail Group Ltd.

For each person applying that has a different last name to the primary applicant, you must provide a separate cheque that matches each different last name.

You can apply on behalf of someone who has died, or for whom you have Power of Attorney. Download the Special Circumstances application form and return the completed form by post or at a Post Office® branch.

Please also read our Special Circumstances leaflet for more information about applying for someone else.

Special Circumstances application form

Special Circumstances leaflet

If you’re moving home as a result of domestic abuse, please call 03457 777 888 to apply.

Do not apply for a Redirection online or at the Post Office.

This may result in communication being sent to your old address regarding the Redirection (even if the application has not been fully completed).

Please let the Customer Service Agent know you require a Sensitive Redirection or you’re a vulnerable customer. This will allow us to set up the Redirection with additional safeguards to ensure that no communication will be sent to your old address. Such communication could potentially disclose that you wish to or have taken out a Redirection, or your new address to the other residents at the property.

Opening times:
Monday to Friday 7am - 8pm
Saturday 8am - 6pm
Sunday 9am - 4pm

Need Help?

Our help page has answers to all of your frequently asked Redirection questions.