Pay a fee

Pay your fee online and arrange delivery of your items

Please note: Between now and Christmas, we’re delivering parcels up until 9.00pm and you may get two deliveries in one day. We’ll aim to deliver on your chosen day. If we can’t – because of the continued effects of Coronavirus on our people and ways of working – we’ll deliver as soon as possible. Sorry for any inconvenience.

Why have I received a "Fee to Pay" card?

There are two reasons why you could have received a "Fee to Pay" card.

Select your reason below for a breakdown of applicable charges and/or fees:

1. The sender did not pay the full postage

Pay Unpaid Postage

2. There's a customs charge

Pay Customs Charge

What you'll need

Before you start your application ensure you have these details to hand:

  • The details on your "Fee to Pay" card or if you received one, your SMS/Email notification
  • A UK credit or debit card, or pay with PayPal

When will I receive my item?

We'll offer you a range of delivery dates to choose from, depending on the conditions of your item.

Parcelforce

If you have received a Parcelforce "Fee to Pay" card, please visit the Parcelforce website.

Find out more about our surcharges