Please note: Between now and Christmas, we’re delivering parcels up until 9.00pm and you may get two deliveries in one day. We’ll aim to deliver on your chosen day. If we can’t – because of the continued effects of Coronavirus on our people and ways of working – we’ll deliver as soon as possible. Sorry for any inconvenience.
Why have I received a "Fee to Pay" card?
There are two reasons why you could have received a "Fee to Pay" card.
Select your reason below for a breakdown of applicable charges and/or fees:
1. The sender did not pay the full postage
Pay Unpaid Postage2. There's a customs charge
Pay Customs ChargeWhat you'll need
Before you start your application ensure you have these details to hand:
- The details on your "Fee to Pay" card or if you received one, your SMS/Email notification
- A UK credit or debit card, or pay with PayPal
When will I receive my item?
We'll offer you a range of delivery dates to choose from, depending on the conditions of your item.
Parcelforce
If you have received a Parcelforce "Fee to Pay" card, please visit the Parcelforce website.
Find out more about our surcharges