Make the most of mail

Clear addressing advice

Every house and business in the UK has a complete postal address that helps Royal Mail deliver mail quickly, accurately and cost effectively. See the best way to address your mail and parcels.
 

Wrapping and packing advice

Follow these general tips for safe and secure packaging:

• Use padded envelopes for sharp edges or odd shapes.
• Make sure any outer containers are strong enough for their contents.
• Fragile items shouldn't touch either each other, or the side of the container.
• Fill out containers with cushioning material such as bubble wrap or polystyrene chips (available from most Post Office® branches).
• Write a return address on the parcel.
• Include some reference to the transaction with the contents, so that the buyer knows immediately that it is the item they have bought from you.
• Seal securely with packing tape along all edges and openings.
• Flatten any sharp edges/points (e.g. staples) and cover with tape.
• Use a ‘FRAGILE’ sticker, if necessary.
   

Prohibited goods

Royal Mail cannot carry items that could be dangerous for our staff or vehicles, including aeroplanes. Check out our list of prohibited items.
 

Restricted goods

Restrictions apply to the carriage of certain items across our domestic and international postal services. Make sure that your item conforms to any requirements for postage. For more information check out our list of restricted items or  Contact us
 

Delivery exceptions

The postal services regulator Ofcom, requires us, under the Postal Services Act 2000, to deliver to every permanently occupied home, premises or approved delivery point in the UK, every working day - this is called the Universal Service Obligation (USO). However, there are a few delivery exceptions.
 

Advice for eBay sellers

You want to keep your customers happy with a speedy and efficient delivery service. Check out our advice for the most cost-effective and secure ways to send your items.