International Incident Bulletin

Last updated: 23rd of July 2024


Welcome to our international incident bulletin; a roundup of any issues that may be impacting our parcel and letter services to and from countries around the world. We keep this information as up to date as possible, with information supplied to Royal Mail by the various foreign national postal authorities.

Service Update


Customers sending items requiring a customs declaration (such as goods or gifts) internationally should purchase postage online, through shipping solutions or over the counter at Post Office branches rather than using Postage Stamps or Meters.    

In addition to the Tracking information available through the Royal Mail website, senders and recipients may be able to access additional tracking information on the destination posts webpages.


Import operations continue to perform a full service.  

Import Control System 2 (ICS2) 

ICS2 is a regulatory change required by the EU, focused on continuing to improve the security of parcels shipped internationally. It allows customs authorities to identify items which may require control earlier in the supply chain and take the appropriate action. Sending countries must provide the required parcel/customs information. This means that any item that requires a customs declaration (including gifts, samples, goods and other categories) must have the relevant customs documentation attached and associated Electronic Data must also be supplied. You can use an approved Royal Mail or Third-Party Shipping Solution where this is captured so you can continue exporting with the required compliant electronic data. From the 1st July 2023 any items containing goods that do not have mandatory data fields completed will be at risk of being delayed, returned, or even destroyed. Please see here or here for more information.

Recently Updated

  • South Africa 
  • Israel 
  • Iceland
  • Japan
  • New Caledonia
  • Georgia
  • Brazil
  • Italy
  • Caribbean Region


Start date: 9 August 2021
Latest update: 23 August 2021
End date: Ongoing
Incident: No available route

Original Incident
There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.

Start date: 1 May 2024
Latest update: 20th June 2024
End date: To be advised
Incident: Severe Weather & Flooding and Operational Delays

Severe Weather & Flooding

Brazil Post have informed us that two weeks of severe weather have caused extensive floods in the state of Rio Grande do Sul, including the state capital of Porto Alegre.

As a result, the collection and delivery of all mail types are disrupted for postcodes 9****-*** until the situation returns to normal.

Operational Delays

Mail despatched to Brazil since the 8th June is currently subject to delay due to an operational issue at the receiving post. We will provide a further update on this when information becomes available.

Start date: 24 June 2024
Latest update: 16th July 2024
End date: To be advised
Incident: Hurricane Beryl 

Due to hurricane Beryl, flights in and out of the region are being effected with a number of temporary cancellations. Postal operations locally are also being effected

As a result, delays will be observed for the following countries, subject to local recovery and until flights properly resume:- St Lucia, St Vincent & the Grenadines (Postal services re-established in Mustique, Bequia and Kingstown only currently), Grenada (Main PO now open but disruption remains in outer offices, Carriacou and Petite Martinique) and Jamaica (Mail operations have been partially restored however delays are expected to last until at least the end of August).

Start date: 28 August 2023
Latest Update: 31 August 2023
End date: Ongoing
Incident: Infrequent Despatch

Please note that customers currently using our Tracked Heavier services to The Falklands may experience delays. Dispatch is infrequent and longer transit times should be expected. This will also effect the tracking events which you may typically expect to see as part of this service. We apologise for any inconvenience this may cause.

Start date: 10 June 2024
Latest update: 18 June 2024
End date: To be advised
Incident: Office of Exchange

Georgia Post have informed us that temporary delays on all mail types may be observed while the Office of Exchange and sorting centre are going through an internal re-organisation process.

Start date: 6 November 2023
Latest Update: 6 June 2024
End date: Ongoing
Incident: Earthquake and Volcanic Activity / Storm

Earthquake and Volcanic Activity

Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024.

It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months.

Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. We will provide any further updates on this as they become available.


Icelandic Post have informed us that an unseasonal storm has hit resulting in road closures in the northern and south-eastern part of the country.

Heavy snow and winds have closed roads in these parts of the country since the evening of Monday 3rd June, making it impossible to transport mail in those parts of the country.

The storm is expected to last into the week and as result delays can be expected until condition improves.

Start date: 16 September 2021
Latest Update: 26 June 2023
End date: Ongoing
Incident: Customs Delays

Our service to Ireland is operating as normal. Items that require the payment of import taxes may take longer to be delivered as this is required before items are released from Irish customs.

Please note: Delivered Duties Unpaid items sent to Ireland are handled as follows:

•Where a mobile number and /or email is provided, the recipient will receive a text and / or email and a letter with the amount of tax to pay plus An Post’s processing fee.
•Where just the address has been provided, the recipient will receive a letter.

In both situations the recipient will receive instructions on how to pay and will have 16 working days to make the payment before the item is returned. The pay by date is included in the customer notification.All items are held in the Dublin Mail Centre Campus before being released, once payment is received. If payment is not received by the payment due date or the customer rejects the item then it is returned to sender.

IOSS HS Code Restrictions
The Irish Custom authority have notified us that they have relaxed their import controls on certain goods and HS codes. Customers sending items to Ireland via IOSS are advised to check the latest restricted HS Tariff codes implemented by Irish Customs. To access the list of restricted HS Tariff codes, please visit our Ireland Page.

Start date: 2 October 2023
Latest Update: 22 February 2024
End date: Ongoing
Incident: Security Situation

Security Situation

As a result of the current situation in Israel we are experiencing delays with many flight cancellations. This is a fluid situation and may change at short notice. Throughout the country, the retention period for unclaimed items has been extended to 30 days. All items are subject to delay and we will continue to provide updates as we receive them. 

Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.

Start date: 13 June 2024
Latest update: 16 July 2024
Incident: Bad Weather

Poste Italiane have provided an update on the severe weather and flooding in Aosta Valley.

From the 9th July 2024, thier mail delivery service will be carried out with a number of alterations.

Letter mail, will be delivered to the Cogne Post Office, located in Via Bourgeois 18/B, every Tuesday and Friday. Items are to be collected after verifying the identity of the addressees. Items that are not collected in this way will be returned to the senders with evidence – on the envelopes and/or any acknowledgements of receipt/certificates of receipt.

For International parcels, the recipients will be contacted in advance to define the delivery method and as a result delays are likely to be observed during this period.

Start date: 2 January 2024
Affecting postings from: 13th June 2024
End date: To be advised
Incident: Earthquake

Japan Post have updated that the situation has now improved after the impact of the earthquake in January but there is still a lot of rubble in certain areas which continues to effect their operation.

The postcode areas which remain affected are 9270000 – 9299999 and delays may be experienced as result.

Start date: 2 July 2021
Latest Update: 26 June 2023
End date: Ongoing
Incident: Infrequent Service

Connecting flights to Kiribati have been available again since the 15th of December. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.

Start date: 24 February 2022
Latest Update: 27 February 2024
End date: To be advised
Incident: Airspace availability

Due to the situation in neighbouring Ukraine, we have been advised that Moldovan airspace is closed. We have an alternative route in place, however as this is a non-direct route please be advised that there may be short delays to the delivery of your item.

Start date: 1 May 2024
Latest update: 16 July 2024
End date: To be advised
Incident: Civil Unrest

New Caledonia Post have updated us that it has now resumed postal activities and is able to dispatch and receive international postal items. The case of force majeure has now been closed from 16 July 2024.

However, deliveries are still being impacted due to difficulties in unsecured areas of the territory and with road traffic still being disrupted at regular intervals. Flight frequency and airline capacity are still not back to pre-crisis levels therefore this is likely to extend transit times.

Start date: 28 February 2022
Latest Update: 23 July 2024
End date: Ongoing
Incident: Service availability

We are still despatching postal items to Russia. We are continually monitoring the situation and will provide an update if there are any changes to our service moving forward.

No service since October 1991.

Start date: 1 October 2023
Latest update: 1 November 2023
End date: Ongoing
Incident: Delays

Please note that customers currently using our services to South Africa may experience delays. We are continuing to export as normal however are aware of extended processing times locally at present. We will provide further updates as they become available.

Start date: 5th July 2023
Affecting Postings: 12th April 2023
End date: Ongoing
Incident: Service Suspension

Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender. 

No service since December 2012.

Start date: 24 February 2022
Latest update: 28 October 2022
End date: To be advised
Incident: Service Availability

We continue to make regular mail despatch to Ukraine via our Postal Partners. Ukraine Post has updated that the country’s infrastructure has suffered severe damage. In areas without active hostilities, all Ukrposhta post offices will remain open. In places where there are power outages, Ukrposhta employees will hand out postal items and pay out money orders and upload the delivery data into the system at a later stage, once power and Internet access are restored. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally there are likely to be delays until further notice.

No mail service to Donets 83-87, Luhansk 91-94 Crimea 95-98 and Sevestapol 99 since 2014.

No service since March 2015.